1. Customer Charter Striking the right note with our customers. In Tune. Directorate of Sport, Trading & Residential Services (STARS)

3. The way I see it What is customer Service? Directorate of Sport, Trading & Residential Services (STARS)

4. Seeing us through their eyes Discuss customer service from the perspective of the person on the flip chart. –Student –Staff –Conference Delegate Directorate of Sport, Trading & Residential Services (STARS)

5. How does it feet to walk in an others shoes? What did you find? Did your attitude change What did you have to consider? Directorate of Sport, Trading & Residential Services (STARS)

8. Our Customer Charter Road Introduction Each Month –Goals A,B,C & D Celebration in October Directorate of Sport, Trading & Residential Services (STARS)

9. How will we know we are in tune? Positive satisfaction results Repeat business Sales growth Increased productivity Balanced Scorecard success Happy customers and staff.