1. Harvesting your Leadership Potential

2. Emotional Intelligence “The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships” -Daniel Goleman

3. ei model of Emotional Intelligence Self- Awareness Social Awareness Self- Management Relationship Management

4. It all starts with the brain… The Amygdala

5. Amygdala Hijack Fight, Flight, Freeze When the body perceives a threat, stress hormones are released that prepare the body for an emergency. Strong Emotional Reaction Sudden onset Reflecting on it, you realize it was inappropriate

6. Famous Jacks Mike Tyson biting off Evander Holyfield’s Ear Serena Williams outburst “You Lie!” Senator Joe Wilson

7. The E-mail Jamie, I called you today (September 6th) asking about my financial aid. You said I did not complete the Entrance Counseling. I have attached a copy directly from the student loans website stating that I did in fact complete the Entrance Counseling. I have had a lot of trouble switching my financial aid from Some University to Any Community College. I have never had so many problems completing everything to get financial aid. I have asked many times if your office has received all of my information and every time there seems to be something else I need to fill out. I was never given all the information at one time. It has been quite a hassle. Please let me know if this is everything you need so that I can get my financial aid in as soon as possible. thanks, Sandy

8. The Response Sandy, I’ve checked the website again and I do apologize, there is confirmation of your Entrance Counseling. In looking over your records several thing have come to my attention. Your first letter (4/21/2011) did indicate everything needed for your financial aid file and included directions for the Student Loan Process, if you wanted to pursue a student loan. When I received the confirmation on your Master Promissory Note on 08/16/2011, I sent you another letter stating what was still needed and added the Entrance Counseling as ‘not received’. My login to the student loan site confirms you completed the Entrance Counseling on 08/27/2011. Award eligibilities are looked at during award calculation, one of the processes which I am responsible for and calculated after the file is complete. One thing looked at are transcripts from other colleges attended, which brings us to your Some University transcript, which we received on 04/28/2011. Another item looked at is a student’s loan history. Having looked at your loan history, you received a total of $7500 for the 2010-2011 academic year at Some University, which indicates you attended both semesters, but your transcript on file only show a Fall semester for 2010, nothing for Spring. At this point a new transcript from Some University would be required, however you have a total loan debt of $17,482, which makes you ineligible for student loan at Any Community College. As you know, you are not Pell eligible, therefore you will not be able to receive financial aid at Any Community College. Again, I apologize if you feel as though this has been a difficult process, however I believe much of your frustration could have been avoided had you responded in a timely manner after receiving the first letter we sent in April.

9. Dealing with the Hijack Put time between the impulse and the action Mindfulness Curiosity Try to find out why the person is upset.

10. Hogan’s “Derailers” Hogan Development Model 11 Personality Dimensions-differentiated by a common “theme”. Each personality type has positive and negative tendencies that influence behavior, leadership style, and scope of influence. Derailer can affect an individual’s interaction with others, interfere with interpersonal relationship building, and an individual’s ability to work collaboratively. Negative or harmful behaviors tend to appear when the individual is under stress, bored, tired, or distracted.

11. Hogan’s “Derailers” Hogan Development Model-”Cluster A” Personality Types Cluster A personalities tend to avoid risk and see the glass as “half full” – Excitable – Skeptical – Cautious – Reserved – Leisurely

12. Hogan’s “Derailers” Hogan Development Model-”Cluster B” Personality Types Cluster B personalities tend to seek attention and have an “it’s all about me” perspective. – Bold – Mischievous – Colorful – Imaginative

13. Hogan’s “Derailers” Hogan Development Model-”Cluster C” Personality Types Cluster B personalities tend to avoid conflict and keep views and opinions to themselves – Diligent – Dutiful

14. How can you be your best self to lead? By being BALANCED! Spiritually Mentally Emotionally Physically

15. Spiritually Focus on your morals and values

16. What’s most important in my life is……

17. Mentally Stay focused- but don’t forget to challenge yourself to become even more

18. I’m at my best when I’m focused on….

19. I have to watch multi-tasking and distractions around…

20. Emotionally Connect with your emotions and those of others

21. I experience gratitude, joy and satisfaction most often when…

22. I find it hard to connect with myself or others emotionally when….

23. Physically Get your needed sleep, stay active and eat well….take care of yourself!!

24. I can take better care of my physical well being by…..

25. Stay balanced to be the best leader you can be! Spiritually Mentally Emotionally Physically

26. Influential Power POWER- The capacity of a person, team or organization to influence others through intellectual, emotional or physical energy.

27. First off… French and Raven’s F ive F orms o f P ower from www.mindtools.comwww.mindtools.com Position Legitimate Reward Coercive Personal Expert Referent

28. As a Non-Director… + Expert Power + Referent Power Legitimate Reward Coercive

29. You can build your leadership skills by using and developing your own sources of power, appropriately, and for best effect. Knowing this, you can recognize your own sources of power.

30. Influence Energies When relaying your stance on a matter, do you tend to… Push? Pull? Move Away?

31. Influence Strategies Impact Management ©HaysGroup

32. Questions Contact Information Katie Lewis katie.lewis@commercebank.com katie.lewis@commercebank.com Keith Broadus broadusk@missouri.edu broadusk@missouri.edu Lauren Essig lessig@bjc.org lessig@bjc.org Jessie McCoy jessie.mccoy@commercebank.com jessie.mccoy@commercebank.com