1. Aligning Content and Technology to Your Needs Learning: Re-Imagined

2. Agenda Welcome & Introductions A Wealth of Learning Resources A Customer Perspective SkillSoft Solutions Open Forum

3. Your Presenters Pam Boiros – Books24x7 Oscar Herrin – Public Storage Tim Hildreth - SkillSoft

4. A Wealth of Learning Resources SkillPort LMS Integration Capabilities OLSA Self-Study e-Learning Courseware SkillSim ® Simulations Online Mentoring Performance Support Books24x7 ® Leadership Development Channel® Business Exploration Series Job Aids & SkillBriefs Live Virtual Learning Authoring Tools Dialogue Rapid Development & Virtual Classroom KnowledgeCenters Technology Content Services Comprehensive Implementation Support Learning consultants Application engineers 24x7 product support Solution Services Supplemental resources Project management Site administration Custom Development

5. Self Study e-Learning Comprehensive collections cover a wide range of enterprise needs Courses are constantly being updated and added in response to customer input Proven instructional design model and engaging presentation Job Aids, SkillBriefs and SkillSims to reinforce learning and ensure knowledge transfer Estimated titles, SkillSoft courseware libraries, April, 2009. Business Skills 870+ English titles 2,100+ localized titles IT Professional 1,500+ English titles 300+ localized titles Desktop 260+ English titles 680+ localized titles ES&H 120+ English titles 80+ localized titles Legal Compliance 70+ English titles 6 localized titles

6. Rich Media, High Impact The Business Impact Series Concise rich-media vignettes dramatizing common business problems and solutions Key takeaways that help learners think more clearly about their situations The Challenge Series Interactive Case Studies focused on problem discovery and analysis Multi-path gaming and simulation techniques Full-motion video

7. SkillSoft Live Learning The Ultimate Classroom Experience Convenient classroom access World class instructors and experts on demand Broad coverage of skills & certification content Tools and resources to support learning Scalable to meet needs of any size organization Measurable outcomes

8. Books24x7 ® 23,800+ Titles and Growing **Live titles as of 3/31/09 ITPro™ 7,900+ titles OfficeEssentials™ 445+ titles BusinessPro™ 5,250+ titles Books24x7 Core (SkillChoice) ExecBlueprints™ 845+ articles authored by C-level execs ExecSummaries™ 360+ summaries of best-selling business books ExecSuite™ ExecSummaries, ExecBlueprints with 300+ executive focused titles Premium Executive Content Specialized Collections FinancePro™ 960+ titles EngineeringPro™ 2,245+ titles GovEssentials™ 1,065+ titles HospitalityPro™ 440+ titles AnalystPerspectives™ 2,580+ reports ITIL® 16 Official ITIL curriculum guides Well-BeingEssentials™ 1,085+ titles Localized Collections ElementsEssentielsFrancais™ 160+ titles Books24x7® en Español 110+ titles German Complete 190+ titles

9. Leadership Development Channel™ Key products and services –Over 1,160 video-based programs Leadership QuickTalks™ CEO QuickTalks –Annual series of live Executive Leadership Events, available by Webcast, satellite and videoconference Best-in-class video content, live and on demand Prominent thought leaders, best-selling authors and CEOs A management tool to drive team development, group learning and one-on-one coaching Includes companion files with select videos available for PDA downloading Combines foremost theory with real-world application Live events allow viewers to interact with speaker via phone, fax and e-mail Sample QuickTalks: Bill George - Authentic Leadership,Authentic Leadership Scott Eblin - Accountability,Accountability David Allen - Getting Things Done,Getting Things Done Jeff Immelt - Performance Management,Performance Management Erik Weihenmayer, - Climbing In DarkClimbing In Dark Michael Treacy – Value Driven StrategyValue Driven Strategy Bill George Ann MulcahySteven Covey John Kotter Tom Peters Linda Hill Vijay Govindarajan

10. Ideas for Identifying the Right Resources Employee Surveys & Interviews Competency Mapping Aligning Content to Major Business Initiatives –Changing demographics –New businesses –New technologies Think tactically and strategically

11. (Behind the Orange Doors)

12. Public Storage Founded in 1972 as a REIT Over 2,100 locations in 38 states and 7 European Countries $2 billion revenue; S&P 500; Forbes 2000

13. Skillsoft Experience Dunkin Brands –Director of Global Training Over 50 custom courses Public Storage –VP of Learning & Development 22 skillsoft catalog courses 27 custom courses

14. Public Storage Field Organization 2 Zones 6 Divisions 33 Regions 205 Districts

15. How We Developed This Program We engaged a subject matter expert team of top talent ranging from a newly hired DM to a 12+ year veteran RM.

17. How We Defined Our Competencies The L&D team, along with our Subject Matter Experts, identified and categorized DM Competencies for training, based on metrics and behaviors that drive business results: S  S ales C  C ollections O  O ccupancy P  P eople E  E xpense Control

18. 1.Supervisor and Manager Sexual Harassment Awareness (Compliance) – 2.5 hrs. 2.Drug and Alcohol Awareness (Compliance) – 2.0 hrs. 3.Basic Business Skills to Get You on the Fast Track – 2.5 hrs. 4.Interviewing Skills – Behavioral Interviewing – 2.0 hrs. 5.Business Coaching – 2.5 hrs. 6.Managing Upward Relationships – 3.0 hrs. 7.Competitive Factors in Strategic Marketing – 2.5 hrs. 8.The Fundamentals of Business Execution – 2.0 hrs. List of Online Courses for District Managers

19. How We Developed the Program Posed the following questions: 1.What are the main functions of an Regional Manager? 2.How does a Regional Manager spend their time? 3.What competencies/skills should a Regional Manager have to be successful?

20. What are the Main Functions of a Regional Manager? People Development Field Execution Financial Business Results Operational Efficiency

21. Core Business Fundamentals and Competencies PEOPLE MANAGEMENT BUSINESS EXECUTIONSALES Leadership Effective Communicator Training and Coaching Change Agent / Leader Relationship and Team Building Strategic Thinker Visionary Gather, understand and translate financial information to business results Analytical and Financial Acumen Create Customer Loyalty Customer Focus

22. People Management Coursework Managing High Performers – Creating a Retention Strategy Managing Managers Managing for High Performance Managing the Change Process Foundations of Leadership

23. Business Execution Coursework Balanced Scorecard – Corporate Strategy Fundamentals of Critical Thinking Within Organizations The Culture and foundations of Business Execution Thinking Strategically

24. Sales Coursework Sustaining Competitive Advantage Excellence in Service – Creating an Exceptional Service Environment

25. Regional Manager Courses

26. Experience with Skillsoft Easy to use Comprehensive library of Courses Solution - Based

27. SkillPort ™ Learning Management System Proving Value for Over 2,000 Customers A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences –SaaS approach maximizes flexibility and minimizes burden on internal IT resources –Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning –Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog –Localized interfaces available in 10 languages –Native support for offline play of courses and results synchronization for SkillSoft courses –Add-On Modules include ILT and Advanced Reporting SkillPort 7.0

28. SkillPort MyPlan

29. Single Path Learning Program Examples of Programs with Different Completion Types –Forced order –Any order –Elective Forced order –All previous courses are implied pre-reqs Any order –No pre-reqs, courses can be completed in any order Elective Set –Complete set number of courses Forced Order Course 1 Course 2 Course 3 Course 4 Course 5 Any Order Course 1 Course 4 Course 5 Course 3 Course 2 Elective Course 1 Course 4 Course 3 Course 2 Course 5

30. Multiple Path Learning Program Set different completion types for groups of Learning Events –Forms learning paths “Learning Program within a Learning Program” Forced Order Course 1 Course 2 Course A Course B Elective Set Course C Course D Optional Set Book A Job Aid Any Order Complete all courses in order Choose a path and complete all courses in path Optional - complete any Learning Events

31. –Targeted content and Learning Roadmaps –Featured Topics and links to external resources –Business Impact, Challenge Series, Learning Sparks, Practice Labs, Projects, and Simulations –Access to Books24x7, Mentoring services and more –Customize your KnowledgeCenter to match your business needs using KnowledgeCenter Editor Technology, tools, and content assets combined to create customized learning portals for targeted groups of learners. KnowledgeCenters

32. The Books24x7 On Demand Platform www.skillsoft.com An intuitive Web-based interface Patented search technologies Bookmarks and notes Customizable RSS feeds/email alerts Personal folders Corporate Folders and Corporate Topic Trees to connect resources to corporate initiatives Easy access/implementation options Books24x7 On the Go™ mobile access Seamless access from a portal or learning management system Portal integration utilizing Web services technology

33. Blended Solutions SkillBlends and BLTs Solution Services

34. Customer’s Learning Strategy Comprehensive Services & Options SkillSoft Advises Core Services: Learning Consultants Application Engineers Customer Support Desk SkillSoft Executes Fee-For-Service: Enterprise Program Management Blended Learning Services Shared Services Administration Product Support Services

35. Learning Consultants Core Service Offerings Program Design –Help establish program objectives and implementation strategies aligned with organizational business goals Curriculum Design –Advise on learning program design and development Technical Planning –Coordinate resources for deployment and integration Marketing and Communications –Recommend use of Client Community resources to reach identified target audiences Administrative Processes –Provide access to administrator training to leverage robust platform capabilities Reporting –Recommend reporting and review plan design to identify trends and track behaviors Performance Measurement –Facilitate regular Program Reviews of defined business metrics using data analysis to measure success

36. Solution Services: Expanded Capabilities Practical Product Support Services Priority Help Desk Support Customized Product Training Dialogue Design Consulting Virtual Classroom Presenter Skills SARM and ILT Configuration/Admin Strategic Enterprise Program Management Business Unit Alignment Business Process and Operations LMS and OLSA Project Management Marketing and Communications Reporting and Trend Analysis Tactical Shared Services Administration Standard SkillPort Admin Functions Batch File Design and Processing Custom Report Design/Production Content Mapping to Competencies Customized Marketing Templates Targeted Blended Learning Services Program Design and Asset Selection ILT Vendor Management Logistics/Participant Management Communications and Coaching Progress Tracking and Reporting Custom Job Impact Surveys

37. Summary A Little Planning + The Right Delivery Options = The Perfect Training Solution + The Right Content

38. Open Forum Your Solutions Your Questions

39. Thank you!