1. Business Communication using Technology
Welcome to BA205
Business Communication using Technology

2. Topics for Week 1 Introductions Course Syllabus and Course Outline
Communication Foundations
Ethical Communication

3. Introduction Activity
Form groups of 4-5 people.
Introduce self.
Identify at least 4 things that you all have in common.
Identify a spokesperson to report out.

4. Building Your Communication Skills
Textbook
Instructor
Useful Resources
PowerPoint presentations covered in class
Assignments
Study Guides
Business Communication Essentials, 3/e  Companion Website  Chapters in top nav bar
Online quizzes
Glossary of key terms

5. Why do YOU need good
communication skills?

6. What the customer wanted
As Maintenance installed It
As Production manufactured It
As Engineering designed it
As Sales ordered It
As Marketing requested it

7. The Communication Process
Step 2
Sender
Encodes Idea
Step 3
Transmits Message
Step 4
Receiver
Gets Message
Step 5
Decodes Message
Step 1
Has An Idea
Step 6
Sends Feedback
Feedback also needs to be
encoded, transmitted, and decoded
Channel

8. Balancing Between Speaking and Listening
Speaker’s responsibility
Listener’s responsibility

9. The Listening Process Receiving Interpreting Remembering Responding
Message
Receiving
Interpreting
Remembering
Responding
Evaluating
Feedback

10. Activity: Barriers to Listening
Form groups of 3 people.
Identify barriers to listening.
Give an example of a time when each barrier was present.

11. Barriers to Listening Physical Reception Selective Listening
Prejudgment
Perception
Little Common
Ground
Memory
Problems

12. So True!
One of the best ways to persuade others is with your ears – by listening to them.
--- Dean Rusk
The reason why we have two ears and one mouth is that we may listen the more and talk the less.
---Zeno of Citium

13. Nonverbal Communication
Complement Verbal Language
Reveal Hidden Meanings
Enhance
Multicultural Communication

14. Building Business Communication Skills
Ethical
Considerations
Audience-Centered
Approach
Intercultural
Sensitivity
Workplace
Sensitivity
Communication
Technology

15. Ethical Behavior
That behavior that is the right thing to do, given the circumstances
Involves four principles:
Honesty
Integrity
Fairness
Concern for others

16. Recognizing Ethical Choices
Ethical Dilemma
Stakeholders
Conflicting Loyalties
Difficult Tradeoffs
Ethical Lapse
Business Pressures
Illegal Choices
Unethical Choices

17. Benefits of Managing Ethics
Improve the workplace and society
Cultivate teamwork
Ensure policies are legal
Promote strong public image

18. Question To Ask Self Are my actions legal? Am I being fair and honest?
How will I feel about myself afterwards?
How will this look in the newspaper?
How would I feel if my friends and family knew what I was doing?

19. Traps of Ethical Behavior
Judging behavior as necessary
Comparing behavior to other bad behavior
Rationalizing
Self-deceiving
Accomplishing a desired goal

20. Activity: Unethical Behavior
Form groups of 4-5 people.
Write a brief description of unethical behavior that you have read about or experienced.
Give the description to another group to identify the type of the ethical dilemma.
Identify the most ethical way to respond to this dilemma.

21. Making Ethical Choices
Individual
Employees
Code of Ethics
Corporate
Management
Policies and Structures