1. HAS 3230 Session 1 Communication Theory

2. Definitions of Communication Nearly every book on communication offers its own definition See what you can do…

3. Symbolic Nature of Communication Symptoms Symbols

4. Intentional Nature of Communication Has communication occurred if the source, the message sender, had no intention to influence the receiver of the message? Intentionality…was it intentional Intrapersonal communication

5. Intentional Nature of Communication (continued) Encoding Decoding

6. The Creation of Meaning Human beings have an insatiable appetite for creating meanings

7. Selective Perception Human perception Cognitive space Selective perception Selective attention Habituation Closure

8. Communication as Planned Behavior Verbal plans Nonverbal plans

9. Perspectives of Verbal Communication Phonemics Syntactics Semantics Pragmatics

10. Jargon Expedites interaction Establishes group membership Creates status for users over nonusers Insulates users from nonusers

11. Perspectives of Nonverbal Communication Artifacts Kinesics Occulesics Paralinguistics Tactilics Proxemics Chronemics

12. Transactional Nature of Communication Transactional process Linear process Content and relationship dimensions

13. Contextual Nature of Communication Situation

14. Narrative Communication in Health Care Story telling

15. Functions of Communication Entertain Inform Persuade Stimulate Identity Linking Regulatory

16. Simple Feedback Model Sender Receiver Sender Message Feedback

17. McCroskey Model Investigation process Conception of idea Selection of meaning NOISE (Decoding process) Hearing- seeing Interpretation Evaluation Response NOISE (Encoding process) Creation of message Adaptation of message Transmission of message NOISE (Communication Effects) Subsequent Thought and Action NOISE Prior to Communication After Communication Rhetorical – Communication Process SOURCERECEIVER CHANNEL FEEDBACK CHANNEL Message NOISE

19. Ice Breaker BSAINXLEATNTEARS

20. “We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.” Daniel Goleman, Ph.D. Working with Emotional Intelligence

21. What is Emotional Intelligence? Emotional intelligence is not about being nice all the time. It is about being honest. Emotional intelligence is not about being “touchy-feely.” It is about being aware of your feelings, and those of others. Emotional intelligence is not about being emotional. It is about being smart with your emotions.

22. Personal Benefits of Emotional Intelligence Greater career success Stronger personal relationships Increased optimism and confidence Better health

23. Professional Benefits of Emotional Intelligence Effective leadership skills Improved communication Less workplace conflict Better problem solving skills Increased likelihood of promotion

24. The Five Essential Competencies of Emotional Intelligence Self-Awareness Self-Regulation Self-Motivation Empathy Effective Relationships Relate to Ourselves Relate to Others

26. “If you understand your own feelings you get a really great handle on how you’re going to interact and perform with others… So one of the first starting points is, ‘what’s going on inside of me?’” Chuck Wolfe President, C. J. Wolfe Associates, LLC

27. Practicing Self-Awareness: Awareness of our own emotional states is the foundation of all the E.I. skills. Learn to “tune-in” to your emotions – they can give you valid information about your responses to stressful situations. Recognize the importance of emotions even in “technical” fields.

29. “If we are in a heightened state of agitation or anger we cannot make good decisions, we cannot reason well.” Christine Casper Communication, Motivation & Management Inc.

30. Practicing Self-Regulation: Accept responsibility for choosing your own emotional responses. Learn to “reframe” stressful situations into ones that are challenging. Be aware of, and learn to manage, your own emotional “triggers.”

32. “High performers are those who are able to see with some clarity to what degree they are responsible for a setback and to what degree it may be circumstance or other people, and as a result they are able to be more persistent.” Dr. J.P. Pawliw-Fry Co-Director, Inst. For Health & Human Potential

33. Practicing Self-Motivation: Recognize that emotions affect your performance. Identify your “explanatory style.” When a setback strikes, resist asking “what’s wrong with me?” Instead, ask “what can I fix?” Work to achieve your “flow state,” being in the moment with work tasks.

35. “If people will stop for a moment and put themselves in another person’s shoes… it will help them modify their own behavior. It will help them develop relationships with those people.” Darryl Grigg, Ph.D. Co-Developer, American Express Emotional Competence Program

36. Practicing Empathy: Realize that emotions impact such measurable goals as productivity and safety. Empathy means recognizing, and responding appropriately to, the emotions of others. By expressing empathy, you also create empathy in others.

38. "And so there's a real pay-off. The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities." Daniel Goleman, Ph.D. Founder, Emotional Intelligence Services

39. Creating Effective Relationships: Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to: Influence and persuade others. Build consensus and support for team goals. Motivate and inspire yourself and others to achieve those goals.