1. MEL FARRAR Associate Director, Excellence North West (1972 – Sept 2001 Head Teacher Foxdenton School & Integrated Nursery) A Passion for Excellence “Continuous Improvement in Education - Practices around the World” Tusside Institute/ECoP 6 th September 2002 CRR Conference Centre, Istanbul.

2. Progress against the EFQM Model from winning N W Quality Award in 1995 1996 EFQM 1997 EFQM 1998 UKQA 1999 UKQA 2000 EFQM 400- 450 450- 500 500- 550 550- 600 600- 650 UKQA 500-550 UK Award EFQM Prize

3. Implementing the EFQM Model Submission Approach Improvement ideas from writing submission and from assessor feedback Training for all staff – focus on Quality Tools Planning And Review Days Wrestling with concepts – new matrices Monitoring, Benchmarking Use of Students

4. FOXDENTON SCHOOL Community Special School with an Integrated Nursery 121 pupils on roll July 2001 - aged 2 to 11 years Staff 50+ including health service Budget £1,068,000 - opened April 1973 F V “You can be a Champion!”

5. Why aim for Excellence? Why aim for excellence in the Public Sector? Humanitarian Professional – Team working Mutual Advantage- Win:Win

6. A Passion for Excellence Strong Customer Focus Pupil Progress Stakeholder involvement People Development Evaluative culture - Audits A Can-do climate Continuous improvement Up-beat communications

7. Results What have we achieved? Welcome to Foxdenton

8. “A wonderful, welcoming, caring school.” “I would not hesitate to recommend Foxdenton to any parent. I have to say your school excels for children with special needs” Foxdenton is a very good school with a very good and distinctive ethos. Ofsted School Achievement Award March 2001

9. A winning formula? “At Foxdenton every child is special and so are the families. Customer relations appear to built on attention to the smallest detail.” EFQM 2001 “Customer Relations appear near perfect: 98% recommendation is a remarkable achievement and this is borne out by the judges’ own discussions with parents” Unisys 2000

10. 15 year average satisfaction levels Values and attitudes the school teaches96% Standard of pupils’ work96% Communications96% Made to feel welcome98% Ease of Contact99% Parents’ Evenings & Reviews96% Response to problems99% Recommend the school?98%

11. Aiming for Excellence Vision 100 2001 Achievement Award Eco School

12. Leadership How did we achieve these results? Sir Alex meets Foxdenton Fans

13. Management will accept no responsibility For any loss, theft or damage, howsoever caused.

14. YOU ARE NOW ENTERING AN EMPOWERED ZONE - GO FOR IT!

15. Informed, involved empowered and recognised Vision & Mission Valuing and adding value Aiming for Excellence F V Require Expect & Hope For

16. MISSION STATEMENT “Foxdenton aims to be a caring community, dedicated to enhancing individual development, founded on high professional standards, mutual trust and respect for the essential worth and human dignity of all its members.” Aiming for Excellence F V

17. Policy & Strategy A Strong Customer Focus