1. Strategic Operations Management Chapter Map

2. The Goods – Services Continuum Figure 1.1 – Week 2 (semester 1)

3. Supply System Evolution Figure 1.2 – Week 2 (semester 1)

4. A Cluster of Value Figure 1.3 – Week 2 (semester 1)

5. British Sugar Hierarchy of Strategies Figure 3.1 – Week 4 (semester 1)

6. The Experiential Learning Cycle Figure 4.1 – Week 6 (semester 1)

7. Operations Strategy Context Model Figure 4.2 – Week 6 (semester 1)

8. Toward an Operations Strategy Taxonomy I Figure 4
Toward an Operations Strategy Taxonomy I Figure 4.3 – Week 6 (semester 1)

9. Toward an Operations Strategy Taxonomy II Figure 5
Toward an Operations Strategy Taxonomy II Figure 5.1 – Week 7 (semester 1)

10. Generic Operations Strategy Composition Matrix Figure 5
Generic Operations Strategy Composition Matrix Figure 5.2 – Week 7 (semester 1)

11. Relationship Between Lead-Time & Forecast Error Figure 5
Relationship Between Lead-Time & Forecast Error Figure 5.3 – Week 7 (semester 1)

12. Sales and Order Profile (Case Study – Quick Response Operations Strategy) Figure 5.4 – Week 7 (semester 1)

13. Operations Strategy Deployment I Figure 6.1 – Week 8 (semester 1)

14. An Operations Strategy Composition Matrix Figure 6
An Operations Strategy Composition Matrix Figure 6.2 – Week 8 (semester 1)

15. Customizing Operations Strategies to Demand Figure 6
Customizing Operations Strategies to Demand Figure 6.3 – Week 8 (semester 1)

16. Operations Strategy Context Model Figure 6.4 – Week 9 (semester 1)

17. Operations Strategy Deployment II Figure 7.1 – Week 10 (semester 1)

18. How Tactical Factors & Contingency Issues Influence an Operations Strategy Figure 7.2 – Week 10 (semester 1)

19. Major Trends Affecting New Products/Services/Process Development Figure 7.3 – Week 11 (semester 1)