1. Why does employee engagement matter?

2. 70% 6% 20% 30% Why is it Important?
Percentage of employees who do not trust their managers
70%
The UK has 6% lower average engagement levels than other large economies (Kennexa, 2011) 6%
Percentage below G7 productivity levels
(International comparison of productivity gap)
20%
Percentage of employees actively engaged
30%

3. Imagine if 30% of lights didn’t work…

4. Imagine 30% of lights didn’t work…
…or 30% of computers!

5. Organisational Case Study Submissions

6. Research Houses and other Organisations

7. Linkages to Employee Engagement

8. Organisations with higher engagement level
Outperformed the total stock market index
Posted total shareholder returns 22% higher than average
Twice the annual net income
4.2 times more likely to deliver above average profit
15% of a store’s year on year growth can be explained by the level of engagement
12% higher growth in sales

9. Companies with engagement scores in the top quartile averaged 12% higher customer advocacy
84% of ‘Worlds Most Admired’ Companies stated their efforts to engage employees had strengthened customer relationships
Higher engagement levels have lower patient mortality rates
7 percentage points difference in customer service scores between top 10% and bottom 10%
Contracts delivered by engaged employees showed higher customer loyalty

10. Engagement scores in the top quartile averaged 18% higher productivity
71% of companies with above average employee engagement performed above their sector average
Engaged staff able to talk to additional 800 customers per year
Higher sales and lower absence

11. 59% of engaged employees say work brings out their most creative ideas – only 3% of disengaged employees agree
Engaged employees are more likely to search out new methods, techniques and transform innovative ideas
£26m of improvement opportunities

12. Engaged employees in the UK take an average of 2
Engaged employees in the UK take an average of 2.7 sick days per year, while disengaged staff take 6.2
Sickness absence costs the UK economy £17 billion per year
Absence levels reduced by 26%
Higher engagement levels have lower absence levels

13. High levels of engagement are positively associated with wellbeing
Strong correlation between engagement and wellbeing

14. Bottom 10% has 2x voluntary turnover
Bottom 10% ranked by employee engagement had almost twice the voluntary turnover

15. Perform better, work harder, longer, smarter
Engaged Employees:
Perform better, work harder, longer, smarter
Work more vigorously, offer innovative suggestions

16. Employee Engagement: The Evidence GDP growth
CEOs call on UK to deliver
GDP growth
by better engaging
employees at work.
A high-level task force of some of the UK’s most recognisable organisations is calling for every leader and manager across the economy to play their part in tackling the UK’s employee engagement deficit.
Analysis of the evidence shows that:
Only around a third of UK employees say they are actively engaged at work.
20 million workers are not delivering their full capability or realising their potential at work.
of people said they have more to offer in skills and talent than they are currently being asked to demonstrate at work.
UK productivity was 20% lower than the rest of the G7 in

17. Statistics and Case Studies
Employee Engagement:
Statistics and Case Studies
REVENUE GROWTH
Organisations in the top
quartile of engagement scores
demonstrated revenue growth
2.5 times greater than those in
the bottom quartile.
CUSTOMER SATISFACTION
Companies with top
quartile engagement
scores average
12% higher customer
advocacy.
PROFIT
Companies with
engagement
scores in the top
25% had twice the
annual net profit.

18. Statistics and Case Studies
Employee Engagement:
Statistics and Case Studies
PRODUCTIVITY
Organisations in the top
quartile of employee
engagement scores had
18% higher productivity.
INNOVATION
59% of engaged employees said that their job brings out their most creative ideas.
EMPLOYEE TURNOVER
Companies with high levels of engagement show turnover rate
40% lower than companies with low levels of engagement.

19. Statistics and Case Studies
Employee Engagement:
Statistics and Case Studies
EFFICIENCY
An insurance company found that teams with higher engagement had 35% less down time between calls – equivalent to one ‘free of charge’ employee to every eight employees.
HEALTH & SAFETY
Organisations with engagement in the bottom quartile
average 62% more accidents than those in the top.

20. www.engageforsuccess.org @engage4success