1. Group work In what ways are groups and teams a powerful way of working ? Consider both the positives and the negatives ?

2. Group Formation Stages Forming Storming Norming Performing (Tuckman 1965)

3. Group values and norms Hawthorne Studies demonstrated how specific sub groups: set own group performance levels developed own codes of practice around behaviour subverted company policy exerted considerable power over individuals within the group

4. Planning to prevent difficulties From your experience of group work. What are the characteristics of a good team? How can you plan to achieve positive teamwork ?

5. Group roles Successful teams are typically those made up of members who demonstrate a diverse range of qualities(roles). which have members prepared to develop different roles in different contexts.

6. Quick Start Team Roles What sort of team member are you? Directive Leader Collaborative Leader Challenger Doer Thinker Supporter Did your team members include all of the roles? Did you adjust?

7. Dealing with difficult moments in the group Think of two difficulties that can/did arise in group work and three strategies for addressing them.

8. Feedback Group work involves giving and receiving feedback. What feelings does the word feedback arouse in you? Why? Does feedback = criticism ? Why is feedback important What is the difference between a judgement, an opinion and an observation?

9. Giving Feedback Be clear Emphasise the positive Be specific Focus on behaviour/ action/ idea not the person Focus on things that can be changed Own the feedback ‘ I ’ Learn about yourself from giving feedback

10. Receiving Feedback Listen/reflect before responding Be clear about what is being said Decide what to do with it Reflect on your own performance in groups and learn from it – this a requirement for your portfolio task (to be submitted week 12)