1. Whole System Approaches CSD 5970

2. Whole System Approaches Missions Missions Visions Visions Strategic Planning Strategic Planning Approaches Approaches

3. Mission Statements Alice in Wonderland, Lewis Caroll. the Cheshire Cat: "If you don't know where you're going, it doesn't matter which way you go." Alice in Wonderland, Lewis Caroll. the Cheshire Cat: "If you don't know where you're going, it doesn't matter which way you go." Drucker: Why you do what you do; the organization's reason for being, its purpose. Says what, in the end, you want to be remembered for. Drucker: Why you do what you do; the organization's reason for being, its purpose. Says what, in the end, you want to be remembered for.

4. Mission Statements Criteria of a mission statement: Criteria of a mission statement: (1) Who you are; (1) Who you are; (2) What you do; (2) What you do; (3) How you do it; (3) How you do it; (4) And who you do it for; (4) And who you do it for; (5) Fits on a T-shirt/business card (5) Fits on a T-shirt/business card

5. Mission Statements The mission of the King County Library System is to provide free, open and equal access to ideas and information to all members of the community. The mission of the King County Library System is to provide free, open and equal access to ideas and information to all members of the community. A computer on every desktop and in every home, running Microsoft software"—Microsoft until 2002 A computer on every desktop and in every home, running Microsoft software"—Microsoft until 2002

6. EIU Mission Eastern Illinois University is a public comprehensive university that offers superior, accessible undergraduate and graduate education. Students learn the methods and results of free and rigorous inquiry in the arts, humanities, sciences, and professions, guided by a faculty known for its excellence in teaching, research, creative activity, and service. The University community is committed to diversity and inclusion and fosters opportunities for student-faculty scholarship and applied learning experiences within a student-centered campus culture. Throughout their education, students refine their abilities to reason and to communicate clearly so as to become responsible citizens and leaders. Eastern Illinois University is a public comprehensive university that offers superior, accessible undergraduate and graduate education. Students learn the methods and results of free and rigorous inquiry in the arts, humanities, sciences, and professions, guided by a faculty known for its excellence in teaching, research, creative activity, and service. The University community is committed to diversity and inclusion and fosters opportunities for student-faculty scholarship and applied learning experiences within a student-centered campus culture. Throughout their education, students refine their abilities to reason and to communicate clearly so as to become responsible citizens and leaders.

7. School of Technology Vision The School of Technology is and will continue to be recognized as a premier provider of quality programs and services that enhance the capacity of professionals and organizations to integrate people and technology for optimum work performance and learning. Applied research, exemplary teaching and partnerships are the hallmarks of mutually enriching activities that foster scholarship for students and faculty and economic development for the region. The School of Technology is characterized by the following features: The School of Technology is and will continue to be recognized as a premier provider of quality programs and services that enhance the capacity of professionals and organizations to integrate people and technology for optimum work performance and learning. Applied research, exemplary teaching and partnerships are the hallmarks of mutually enriching activities that foster scholarship for students and faculty and economic development for the region. The School of Technology is characterized by the following features: Faculty who create motivating learning environments, and use instructional methods and teaching strategies that facilitate optimum learning; Faculty who create motivating learning environments, and use instructional methods and teaching strategies that facilitate optimum learning;

8. School of Technology Vision Graduates who are professionally competent and highly employable; Graduates who are professionally competent and highly employable; Dynamic interaction between the faculty and students that foster a synergy for continuous improvement of programs, services and partnerships; Dynamic interaction between the faculty and students that foster a synergy for continuous improvement of programs, services and partnerships; Exemplary regional model for applied research, technological innovation, consultation, and public service in the areas of training and development, industrial technology, career and technical education, career and organizational studies, quality management, workforce safety, teaching, and the technologies of productivity; Exemplary regional model for applied research, technological innovation, consultation, and public service in the areas of training and development, industrial technology, career and technical education, career and organizational studies, quality management, workforce safety, teaching, and the technologies of productivity; Collegial relationships and support for faculty research, innovation and professional development in the respective academic disciplines. Collegial relationships and support for faculty research, innovation and professional development in the respective academic disciplines.

9. Mission Alignment 3M Vision & Strategy Corporate Values Act with uncompromising honesty and integrity in everything we do. Act with uncompromising honesty and integrity in everything we do. Satisfy our customers with innovative technology and superior quality, value and service. Satisfy our customers with innovative technology and superior quality, value and service. Provide our investors an attractive return through sustainable, global growth. Provide our investors an attractive return through sustainable, global growth. Respect our social and physical environment around the world. Respect our social and physical environment around the world. Value and develop our employees' diverse talents, initiative and leadership. Value and develop our employees' diverse talents, initiative and leadership. Earn the admiration of all those associated with 3M worldwide. Earn the admiration of all those associated with 3M worldwide.

10. Mission Comparison MISSION MISSION The Mental Health Center educates, advocates, and helps build communities of well-being by providing individuals and families a range of prevention, intervention, and mental health treatment services. These services are culturally inclusive, client/family- focused, and recovery-centered through service excellence, mentoring, and leadership. The Mental Health Center educates, advocates, and helps build communities of well-being by providing individuals and families a range of prevention, intervention, and mental health treatment services. These services are culturally inclusive, client/family- focused, and recovery-centered through service excellence, mentoring, and leadership. VISION Our Mental Health Center seeks to be the human services and mental health provider of choice because we demonstrate the ability to undertake challenges and succeed and we deliver exceptional and competent services focused on our clients, community, and employees. We impact the mental health and human service system through education and advocacy so that there are sufficient resources to provide services without regard to payor source or ability to pay. We develop and deliver services within our scope of mission and stewardship responsibilities.

11. Mission Comparison PPD Mission Our mission is to help our clients and partners in maximizing returns on their R&D investments. PPD Mission Our mission is to help our clients and partners in maximizing returns on their R&D investments. PPD Vision Our vision is to be the global leader in our industry based on consistent quality and execution, exceptional customer-aligned service and constant innovation. PPD Vision Our vision is to be the global leader in our industry based on consistent quality and execution, exceptional customer-aligned service and constant innovation. Assurant – "To be the premier provider of targeted specialized insurance products and related services in North America and selected other markets."

12. Mission Comparison CVS Corporation – CVS Corporation – "We will be the easiest pharmacy retailer for customers to use." Nike – "To bring inspiration and innovation to every athlete in the world."

13. Whole System Approaches Who are we? Who are we? What are we here for? What are we here for? What is the environment? What is the environment? What is the world calling for? What is the world calling for? SWOT analysis SWOT analysis Strengths Strengths Weaknesses Weaknesses Opportunities Opportunities Threats Threats

14. Whole System Approaches Get the system in the room! Get the system in the room! Remember you are working with a system Remember you are working with a system Look for areas of agreement Look for areas of agreement Work toward expansion of understanding and perspective Work toward expansion of understanding and perspective Put the future out front Put the future out front Work toward self-management and responsibility for change Work toward self-management and responsibility for change

15. The Vital Core Achievements Achievements Strategic opportunities Strategic opportunities Product strengths Product strengths Technical assets Technical assets Innovations Innovations Elevated thoughts Elevated thoughts Best business practices Best business practices Positive emotions Positive emotions Financial assets Financial assets Organization wisdom Core competencies Visions of possibility Vital traditions, values Positive macrotrends Social capital Embedded knowledge Business ecosystem

16. The Vital Core An organization alive! An organization alive!

17. 8 Principles of Appreciative Inquiry Constructionist Principle Constructionist Principle Words create worlds Words create worlds Simultaneity Principle Simultaneity Principle Inquiry creates change Inquiry creates change Poetic Principle Poetic Principle We can choose what we study We can choose what we study

18. 8 Principles of Appreciative Inquiry Anticipatory Principle Anticipatory Principle Image inspires action Image inspires action Positive Principle Positive Principle Positive questions lead to positive change Positive questions lead to positive change Wholeness Principle Wholeness Principle Wholeness brings out the best Wholeness brings out the best

19. 8 Principles of Appreciative Inquiry Enactment Principle Enactment Principle Acting as if is self fulfilling Acting as if is self fulfilling Free Choice Principle Free Choice Principle People perform better and are more committed when they have freedom to choose how and what they contribute People perform better and are more committed when they have freedom to choose how and what they contribute

20. The Process Appreciative Inquiry uses a four step process. Appreciative Inquiry uses a four step process.

21. Appreciative Inquiry “4-D” Discovery “What gives life?” (The best of what is) AppreciatingDiscovery “What gives life?” (The best of what is) Appreciating Dream “What might be?” (What is the world calling for) Envisioning Results Dream “What might be?” (What is the world calling for) Envisioning Results Design “What should be— the ideal?” Co-constructingDesign Co-constructing Destiny “How to empower, learn, and improvise?” SustainingDestiny “How to empower, learn, and improvise?” Sustaining Affirmative Topic Choice

22. Positive Change  Any form of organization change, re-design, or planning that begins with comprehensive analysis of an organization’s “positive core” and then links this knowledge to the heart of any strategic change agenda.