1. Signs and Notices in Different Parts of World
"Members and non-members only."
-- A sign outside Mexico City's Mandinga Disco in the Hotel Emporio.
"The manager has personally passed all the water served here."
-- A sign in an Acapulco hotel.
"We take your bags and send them in all directions."
-- A sign in a Copenhagen airline ticket office.
"Ladies may have a fit upstairs."
-- A sign outside a Hong Kong tailor shop.

2. Topics for Week 2 Teamwork Effective Workplace Communication
Effective Meeting Communication
Quiz

3. Communicating in Teams

4. What are traits of successful teams?

5. Benefits of Teams Better decisions Faster response
Increased productivity
Greater “buy-in”
Less resistance to change
Improved employee morale
Reduced risks

6. Team Versus Group Work Group Shares information and makes decisions
Helps each group member perform within his or her area of responsibility.
Individual accountability
Random skills
Work Team
Individual efforts result in a performance that is greater than the sum of the individual inputs = 3
Individual and mutual accountability
Complementary skills

7. Activity: Forming Your Team
Form teams of 4-6 people for class project teams, striving for diversity in the following areas:
Gender
Age
Ethnic background
Business focus
Ensure that you have at least two common meeting times each week.

8. Building Effective Teams

9. Model of Team Effectiveness: Forming a Team

10. Activity: Team Preferences
In your teams, identify the following:
Strengths you bring to this team
What you need from the team to be successful
What impedes your teamwork
What motivates you

11. About the Team Teammate Strength What you need from team
What impedes you
What motivates you

12. Model of Team Effectiveness: Forming a Team

13. Goals/Purpose of the Team:
Team Project Discussion

14. Model of Team Effectiveness: Forming a Team

15. Encourages participation Responsibilities Role
Relationship Roles
Encourages participation
Relieves tension
Evaluates emotional climate
Praises others
Listens and clarifies
Resolves conflict
Gives feedback
Task Roles:
Seeks information
Initiates ideas
Energizes the team
All team members
Responsibilities
Role

16. Model of Team Effectiveness: Forming a Team

17. Effective Workplace Communication

18. Promoting Positive Workplace Relations
Choose appropriate workplace topics.
Assume positive intent.
Avoid negative remarks.
Learn to listen; listen to learn.
Use tact.
Give sincere and specific praise.
Act professionally in social situations.

19. About Conflict Conflict is normal in the workplace.
Approximately 30% of a managers time is spent dealing with conflict; Fortune 500 company executives are involved in litigation related activity 20% of their time.
Affects of Conflict??

20. Initiating Resolution to Conflict
Schedule a private meeting for open two-way discussion.
Prepare for the discussion.
Identify the specific problem/issue.
Discuss the behavior, not the person.
Listen to each side.
Assume positive intent.
Understand the other person’s point of view and paraphrase before responding.

21. Initiating Resolution to Conflict
Show a concern for the relationship and look for common ground. (Win-win)
Begin problem solving.
Reach an agreement on what’s fair.
Record the solution.
Implement the solution and follow up.

22. Conflict Resolution: ADOPT
Address problems in a manner which is
D irect
O bjective
P ositive
T imely

23. Responding Professionally in Conflict Resolution
Listen without interrupting.
Determine the speaker’s intent.
Acknowledge what you are hearing.
Paraphrase what was said.
Ask for more information if necessary.
Agree if the comments are accurate.
Disagree respectfully and constructively, even if you feel the comments made are unfair.

24. Activity: Conflict Resolution
Individually, identify an example of when you experienced conflict which was handled inappropriately in the workplace: the cause of conflict, the people/roles involved, and how it was handled.
In teams of
Share examples and identify one to use for practice of effective conflict resolution.
Identify the following:
sender and receiver in the conflict resolution
an observer
Discuss the example so the sender and receiver are clear on the problem.
Practice effective conflict resolution
Debrief at the end, discussing insights.
The observer gives input on commendations and recommendations of the conflict resolution.
The sender and receiver discuss impressions.

25. Effective Meeting Communication

26. Business and Professional Meetings
Before
the
meeting
During
the
meeting
Ending the
meeting and
following up

27. Before
Determine your purpose.
Decide how and where to meet.
Organize an agenda. Include date and place, start and end times, topics in order of priority and names of people responsible, time for each topic, and meeting preparation expected of participants.
Invite participants.

28. Typical Meeting Agenda

29. Planning for Design Review Date: April 27 Time: 2-3pm
Location: EY1-213
Time
Topic
Outcome
Presenter
2:00-2:05
Introductions
Project Team members know the new Tech Team members
Troy
2:05-2:15
Requirements review
Clarity on the prioritized customer requirements
Sue
2:15-2:45
Design review
A demonstration of the design at this point
Questions answered
2:45-2:55
Next steps
Concerns understood and next steps defined to address concerns
Project Team
2:55-3:00
Planning for next meeting
Future action items identified
Next meeting agenda topics identified

30. Activity: Preparing for Team Meeting
As a team. . .
Identify when and where to meet in your first meeting
Develop an agenda for the meeting.

31. During Start the meeting on time.
Summarize the meeting goal, provide background, offer possible solutions, review the tentative agenda, and announce ground rules.
Move the meeting along by encouraging all to participate.
When the group reaches a consensus, summarize and ask for confirmation.
If conflict develops, encourage each person to speak and let groups decide on a direction to follow using effective conflict resolution skills.

32. Conclude the meeting at the agreed time. Summarize decisions.
Ending and
following
Conclude the meeting at the agreed time.
Summarize decisions.
Review deadlines and responsibilities for action items.

33. For small groups, try "once around the table."
Ending and
following
For small groups, try "once around the table."
Thank the group; establish a time and possible agenda items for the next meeting.
Distribute minutes.
Check to see that all assigned tasks are completed by agreed-upon deadlines.

34. The Internet as a
Valuable Resource

35. Web Browsers
Definition: application used to locate and display Web pages
There two most popular browsers:
Netscape Navigator
Microsoft Internet Explorer
Most browsers can perform two main functions:
Display graphics as well as text
Present multimedia information, including sound and video

36. Search Engines
Definition: software programs that search a database and gather and report information that contains or is related to specified terms.
There are two most popular search engines:
Google.com
Yahoo.com

37. Organization of the Internet
Top-level Domains
.com commercial
.edu educational
.gov government
.net Internet service provider
.org non-profit organization

38. Advanced Searches Type To find. . . Example
Quotations around the two words
all Web pages that have the typed words next to each other
“Web marketing”
A minus sign (-) or the word NOT in front of word to be excluded
all Web pages excluding the typed word after the -sign or after the word NOT
Inflation currency
Inflation NOT “currency”

39. Advanced Searches

40. Credibility of Online Sources
There is a wide range of credibility on Web articles.
Your challenge
Identify questions to ask to determine credibility

41. Quiz