1. Diversity and Cultures Communication Technology Communication in Teams Quiz Topics for Week 2

2. Building Business Communication Skills InterculturalSensitivityInterculturalSensitivityWorkplaceSensitivityWorkplaceSensitivityCommunicationTechnologyCommunicationTechnology EthicalConsiderationsEthicalConsiderationsAudience-CenteredApproachAudience-CenteredApproach

3. Why is effective communication more important with an increasing diverse workforce? Diversity in the Workplace

4. GROUPTHINK

5. Workforce 2020, Hudson Institute PopulationPercentage 1995 Percentage 2005 Percentage 2020 Whites, non- Hispanics 76%73%68% Women46%48%50% Hispanic9%11%14% African- American 11% Asian- American 4%5%6% Diverse U.S. Labor Force

6. Improving Intercultural Sensitivity SymbolsAttitudes BeliefsExpectations ValuesNorms Culture Is A Shared System Behaviors Communication Thought Patterns

7. High-Context Cultures Low-Context Cultures Relational Linear CollectivistIndividualistic IntuitiveStraight forwardness Contemplative and relaxed Action-oriented and driven Subjective data is valued Objective data is valued Position and status are valued more than competence Competence is more valued more than position and status Cultures

8. Japanese Arab Latin American Spanish Italian British French North American Scandinavian German Swiss Low Context High Context Cultures

9. U.S. Persons’ Views of Themselves Internationals’ Views of U.S. Persons Informal, friendly, casualUndisciplined, overly personal Equality advocatesInsensitive to status Direct, aggressive Blunt, rude, oppressive Efficient Obsessed with time; opportunistic Goal/achievement-oriented Promise more than they deliver Profit-oriented Materialistic Comparing U.S. and International Views

10. U.S. Persons’ Views of Themselves Internationals’ Views of U.S. Persons Resourceful, ingeniousWork-oriented; deals more important than people Individualistic, progressive Self-absorbed, equating “new” with “best” Dynamic, find identity in work Driven Enthusiastic, prefer hard-sellDeceptive, fearsome OpenUntrustworthy Comparing U.S. and International Views

11. Improving Workplace Sensitivity Assume Differences Take Responsibility Withhold Judgment Show Respect Practice Empathy

12. Seek Common Ground Send Clear Messages Deal with the Individual Learn When to Be Direct Observe and Learn Improving Workplace Sensitivity

13. Building Business Communication Skills InterculturalSensitivityInterculturalSensitivityWorkplaceSensitivityWorkplaceSensitivityCommunicationTechnologyCommunicationTechnology EthicalConsiderationsEthicalConsiderationsAudience-CenteredApproachAudience-CenteredApproach

14. Communication Technology Voice Technologies Virtual Agents Mobile Communication Networking Advances

15. Activity: Technology Form groups of 4-5 people. After being assigned a communication technology type, describe the features identify the advantages and disadvantages of using the technology identify an example of when a business would effectively use it Identify a spokesperson to report out

16. Using Technological Tools Internet E-mail Mobile Computing Voice Mail Maintain Perspective Boost Productivity Reconnect with People

17. Communicating in Teams

18. Unit of two or more people who share a mission and responsibilities for working to achieve a common goal Definition of Team

19. What are Traits of Successful Teams?

20. Overview of Teams AdvantagesDisadvantages Information and Knowledge Diversity of Views Solution Acceptance Improved Performance Groupthink Hidden Agendas Free Riders Increased Costs

21. Form teams of 4-6 people for class project teams, striving for diversity in the following areas: –Gender –Age –Ethnic background –Business focus Ensure that you have at least two common meeting times each week. Activity: Forming Your Team

22. Building Effective Teams

23. Model of Team Effectiveness: Forming a Team

24. In your teams, identify the following: Team strengths you bring to this team Previous knowledge/experience that can benefit the team What impedes your teamwork What motivates you Activity: Team Preferences

25. TeammateStrengthPrevious knowledge and experience What impedes your work What motivates you About the Team

26. Model of Team Effectiveness: Forming a Team

27. Missions include: the purpose, including products and services the customers served by the business how the business will serve the customers Goals are outcomes that the business needs to achieve. Goals are SMART: specific, measurable, action-oriented, relevant and timely. Mission and Goals

28. Intel Delight our customers, employees and shareholders by relentlessly delivering the platform and technology advancements that become essential to the way we work and live. Example of a Mission

29. Your Mission and Goals Mission: Develop and deliver a well prepared and effective formal report and oral presentation, demonstrating to the instructor your mastery and application of business communication skills using technology. Goals: Write an effective persuasive formal report by May 23. Develop and deliver an effective persuasive oral presentation by June 6.

30. Model of Team Effectiveness: Forming a Team

31. Goals/Purpose of the Team: Team Project Discussion

32. Model of Team Effectiveness: Forming a Team

33. Task Roles Initiates ideas Shares equally in responsibilities in all parts of project Asks for and provides help when necessary Completes high quality work on time Roles of All Team Members

34. Relationship Roles Energizes the team Encourages participation Relieves tension Praises others Listens and clarifies Resolves conflict Gives feedback Roles of All Team Members

35. Voting: team decision by vote Consensus: team decision with full agreement Authority Rule with Discussion (Consultative): one decision maker with input Averaging/Compromise: team decision through negotiation and blending of ideas; not all team members have full agreement Decision Making Methodologies

36. Medium Averaging/ Compromise Voting Authority Rule with Discussion (Consultative) Consensus Methodology Type Low (Winners and Losers) Fast HighFast HighestSlowest Commitment (Shared Ownership) Speed Comparison of Methodologies

37. In your teams... Discuss general roles and responsibilities for all team members Discuss and decide on roles and group processes/procedures for decision making and meetings. Activity: Group Roles and Procedures

38. The Internet as a Valuable Resource Valuable Resource

39. Top-level Domains.comcommercial.edueducational.govgovernment.netInternet service provider.orgnon-profit organization Organization of the Internet

40. TypeTo find...Example Quotations around the two words all Web pages that have the typed words next to each other “Web marketing” A minus sign (-) or the word NOT in front of word to be excluded all Web pages excluding the typed word after the -sign or after the word NOT Inflation - currency Inflation NOT “currency” Advanced Searches

42. BACK UP SLIDES

43. Effective Meeting Communication

44. Meeting Technologies Groupware Web-Based MeetingsShared WorkspaceVideoconferencing Virtual TeamsVirtual Meetings

45. RolesResponsibilities Meeting Facilitator Schedule meeting Publish agenda Guide team through topics in a timely way; keep members on task Meeting ScribeTake minutes Publish minutes Meeting Participants Attend all meetings Be on time Actively engage in discussions Stay on the topic; focus on task Roles Needed for Effective Meetings

46. During the meeting Before the meeting Ending the meeting and following up Business and Professional Meetings

47. ParticipantsPurpose LocationAgenda Preparing for Meetings Preparing for Meetings

48. Determine your purpose. Decide how and where to meet. Organize an agenda. Include date and place, start and end times, topics in order of priority and names of people responsible, time for each topic, and meeting preparation expected of participants. Invite participants. Before

49. Conducting and Attending Meetings Stay on track Follow the rules Promote participation Participate actively Close effectively

50. Planning for Design Review Date: December 15 Time: 2-3pm Location: EY1-213 TimeTopicOutcomePresenter 2:00-2:05IntroductionsProject Team members know the new Tech Team members Troy 2:05-2:15Requirements review Clarity on the prioritized customer requirements Sue 2:15-2:45Design reviewA demonstration of the design at this point Questions answered Troy 2:45-2:55Next stepsConcerns understood and next steps defined to address concerns Project Team 2:55-3:00Planning for next meeting Future action items identified Next meeting agenda topics identified Troy Typical Meeting Agenda

51. Start the meeting on time. Summarize the meeting goal, provide background, offer possible solutions, review the tentative agenda, and announce ground rules. Move the meeting along by encouraging all to participate. When the group reaches a consensus, summarize and ask for confirmation. If conflict develops, encourage each person to speak and let groups decide on a direction to follow using effective conflict resolution skills. During

52. Conclude the meeting at the agreed time. Summarize decisions. Review deadlines and responsibilities for action items. Ending and following

53. Minutes from Planning for Design Review Meeting Date/Time: December 15 from 2 to 3pm In Attendance: Troy, Sue, Dave, Cheryl, Kathe, Nick Assigned Tasks: By December 20, Troy will send presentation to team members Discussions: The customer requirements were reviewed Design demonstration was given Decision: A follow-up demonstration needs to be given in two weeks Next Steps/Meetings: The next meeting will be held in two weeks and will cover a follow-up demonstration showing more details of the design. Typical Meeting Minutes

54. For small groups, try "once around the table." Thank the group; establish a time and possible agenda items for the next meeting. Distribute minutes. Check to see that all assigned tasks are completed by agreed-upon deadlines. Ending and following