1. Lecturer: Dr. AJ Bieszczad Chapter 1010-1 Types of training User training Operator training Special training needs: –infrequent vs. frequent users –new users vs. brush-up Documents Icons and on-line help Demonstrations and classes Expert users

2. Lecturer: Dr. AJ Bieszczad Chapter 1010-2 Table 10.1. User and operator functions. User functionsOperator functions Manipulating data filesGranting user access Simulating activitiesGranting file access Analyzing dataPerforming backups Communicating dataInstalling new devices Drawing graphs and chartsInstalling new software Recovering damaged files

3. Lecturer: Dr. AJ Bieszczad Chapter 1010-3 Documentation Consider the audience User manual –place in the documentation hierarchy –system purpose or objectives –system capabilities and functions –system features, characteristics, advantages Operator manual General system guide Tutorials and automated overviews Programmer guide

4. Lecturer: Dr. AJ Bieszczad Chapter 1010-4 Guidelines for failure messages the name of code component executing when the failure occurred the source code line number in the component that was executing the failure severity and its impact on the system the contents of any relevant system memory or data pointers, such as registers or stack pointers the nature of the failure, or a failure message number (for cross- reference with the failure message reference guide)

5. Lecturer: Dr. AJ Bieszczad Chapter 1010-5 Example failure messages

6. Lecturer: Dr. AJ Bieszczad Chapter 1010-6 Table 10.3. BASIC failure messages. NumberMessage 23Line buffer overflow An attempt has been made to input a line that has too many characters. 24Device time-out The device you have specified is not available at this time. 25Device fault An incorrect device designation has been entered. 26FOR without NEXT A FOR statement was encountered without a matching NEXT statement. 27Out of paper The printer device is out of paper. 28Unprintable error A failure message is not available for the condition that exists. 29WHILE without WEND A WHILE statement was encountered without a matching WEND statement. 30WEND without WHILE A WEND statement was encountered without a matching WHILE statement. 31-40Unprintable error A failure message is not available for the condition that exists.