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1 Meeting the Reporting Challenges at International Paper
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Business Intelligence with SAP and Crystal Decisions
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3 About International Paper Founded in 1898 Largest forest products company in the world Approximately the 60th largest company in the United States / 160th largest company worldwide
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4 Largest private U.S. landowner with more than 12.5 million acres of forestlands Over 113,000 employees globally Operations in nearly 50 countries 2002 revenue: $25 billion About International Paper
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5 Began implementing R3 as ERP solution in 1995 SAP R/3 Release -- 4.5B/4.6C Business Warehouse –3.0b – Upgraded from 3.0a SAP Web application server – 6.20 Crystal Reports 8.5 Crystal Enterprise 8.5
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6 About Beverage Packaging
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7 The Issues and Challenges Inconsistent unreliable reporting – Non standardized operations and platforms Reporting system was not scalable, expandable or flexible Manual intervention was required to accumulate and present data Mobile sales force limited access
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8 Critical Success Factors Increase Sales Representatives ability to: Effectively manage relationships Respond to service needs (managing inventories) Grow the accounts Proactively manage the continuous improvement of profitability and margin derived from the account
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9 The Solution Provide an end-to-end intelligence solution that empowers better decision making to help Beverage Packaging drive greater profitability Provide better access to quality data Access to timely information Increased accuracy of reports
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10 The Solution Project Overview Functionality Implemented Benefits Realized Lessons Learned Next Steps
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11 Project Overview Implementation Phased Approach – Obtain sponsorship – Build project team – Define Deliverables – Blue Print processes – Build System and validate functionality – Roll out functionality
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12 Project Overview Implementation Timeline
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13 Project Overview Staffing ( Full and part time ) Project Management 2 BW Architect/Developer1 Business Analyst 2 BW Administrator1 Report Writers2 BEx and Crystal Extended Team3
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Reporting SystemsData Sources FormattingEnd User Email Project Overview Previous Reporting Environment
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15 Project Overview Data Manipulation Before BW /Crystal Consolidation of multiple downloaded files Manually determine target group Lengthy effort required to complete process.
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16 Project Overview Reporting Environment after BW/Crystal Data Warehouse Data SourcesReporting Tools BW 3.0B End User Web Email
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17 Project Overview Data Manipulation After BW / Crystal Streamlined entire process. Time savings Data management functionality Simplified tools allow users to create without IT intervention
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18 The Solution Project Overview Functionality Implemented Benefits Realized Lessons Learned Next Steps
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19 Functionality Implemented Business Warehouse Crystal Reports Crystal Enterprise Email
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20 Business Warehouse Sales Overview Cube Budget Cube MultiProvider COPA Cube Aged Inventory Cube
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21 Functionality Implemented Business Warehouse Crystal Reports Crystal Enterprise Email
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22 Crystal Reports Friendly end user tool Able to leverage existing Crystal experience Experienced short learning curve for application Formatted reporting Combine SAP and Non-SAP data
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23 Aged Inventory Report
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24 Profitability Report
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25 Net Sales Report
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30 Functionality Implemented Business Warehouse Crystal Reports Crystal Enterprise Email
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31 Crystal Enterprise Ability to schedule and deliver reports in a secure fashion based on user needs Central administration and management of the enterprise system Direct access to web enabled Crystal Reports
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33 Functionality Implemented Business Warehouse Crystal Reports Crystal Enterprise Email
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34 Email Routed emails to predefined inbox Delivered report as an Adobe Acrobat (PDF) file
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36 The Solution Project Overview Functionality Implemented Benefits Realized Lessons Learned Next Steps
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37 Benefits Realized Delivery of timely accurate and actionable information - consistent data Put relevant information directly in the hands of the people best positioned to use it to drive profits Allows Beverage Packaging to take proactive approach with many issues
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38 Benefits Realized Data consolidation and data integrity Deployed reusable and scalable components Easy access - zero footprint High System Availability Crystal support and training
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39 The Solution Project Overview Functionality Implemented Benefits Realized Lessons Learned Next Steps
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40 Lessons Learned Data management and integrity –Avoiding record duplication and ensuring consistency of information Resource constraints
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41 Lessons Learned The Team’s experience The team background Mapping the R/3 development team skill sets to BW The utilization of SAP training to enhance BW developer skills Customization of business content
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42 Early life cycle for integration of products Documentation Throughout the project SAP and Crystal provided support with varying degrees of response time Lessons Learned SAP & Crystal Support
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43 The Solution Project Overview Functionality Implemented Benefits Realized Lessons Learned Next Steps
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44 Planned Functionality Expand application to other divisions within Consumer Packaging Web enable SAP Portal Integration Further leverage SAP and Crystal partnership
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51 Questions Joyce.Redmon@ipaper.com Jeff.LaRusso@ipaper.com
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52 Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 209
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