2. New Faculty Orientation to Technology and Instructional Support at Monmouth University Thursday August 29, 2002

3. New Faculty Orientation August 29, 2002 Technology is everywhere on campus - and so are we Technology is everywhere on campus - and so are we Welcome! Plangere Center for Communication and Instructional Technology From ITS Instructional Technology Services, Dr. Arlene O’Leary, AVP Howard Hall To the Help Desk and Administrative Information Systems, John Sonn, AVP Network Computing Services, Dave Bopp, AVP We are here to help make campus technology work for you and your students

4. New Faculty Orientation August 29, 2002 How to Find Us We Are Here Faculty Club I nformation S ystems Help Desk Howard Hall Physically: Virtually: http://www.monmouth.edu/ and “jump to: Campus Technology”http://www.monmouth.edu/

5. New Faculty Orientation August 29, 2002 You might be contacting the Help Desk if you have problems: In your Office  Computers – desktop / laptop  Software  E-mail  Telephone  Printers  Network connections In your Classrooms  Multimedia Presentation Support  Classroom Equipment (video, LCD projectors, etc) From your home  Accessing webmail  Internet Resource Access (library, etc)

6. New Faculty Orientation August 29, 2002 Help Desk Information Systems Help Desk  Telephone: Dial HELP (x4357) Alternate: x 3539 (from home: 732/923 – 4357 or 732/ 571-3539)  e-mail: helpdesk@monmouth.edu  Webpage: www.monmouth.edu/is/helpdesk/ www.monmouth.edu/is/helpdesk/ Those mysterious HELP Desk folk at the end of the phone/web links include: Cathy Nittoso, Supervisor Eileen Booth Kitty Moore

7. New Faculty Orientation August 29, 2002 You might call on Instructional Technology Services directly if you want help: With Instructional Design  Thinking out course/session design options  Integrating Technology  Designing Web-Enhanced (WE) and On-Line (OL) Courses (via WebCT)  Any related questions or instructional skills development or training With Web-based Activities  Web Pages   Web-based Data Collection / Surveys With Computer Labs  Scheduling labs  Printers & Paper  Lab Assistants

8. New Faculty Orientation August 29, 2002 Instructional Technology and Design Support Cary Harr, Director, Instructional Technology (x5565 charr@monmouth.edu )charr@monmouth.edu  First stop for WebCT support, surveys, use/integration of technology, web factory liaison, faculty skills development… Bonnie Mullinix, Ed.D., Instructional Design Specialist (x5486 mullini@monmouth.edu) Bonnie Mullinix, Ed.D., Instructional Design Specialist (x5486 mullini@monmouth.edu) mullini@monmouth.edu  First stop for confidential consultation on course and session design, integration of technology, faculty training and skills … Note: We will both help with any of the above and more – or will refer you to the best support.

9. New Faculty Orientation August 29, 2002 Instructional Technology Ted Tsoutsas – Web Developer  Web Design and support - faculty/department web page design; web-based tools that help faculty integrate technology into their courses. Wayne Elliott Assistant Web Developer Wayne Elliott Assistant Web Developer  WebCT Administration and Faculty Web Page Support Depending on your needs, we may refer you to the Web Factory: “We enjoy designing new learning experiences on the Web and encourage faculty with creative ideas to visit us and find out what is possible.”

10. New Faculty Orientation August 29, 2002 Student Technology Assistant Program Lynn Stipick, Coordinator of STAP (x5108 lstipick@monmouth.edu ) lstipick@monmouth.edu  Organize and coordinate student workers  Facilitate student technology learning  Schedule one-time Computer Lab use STAP Services STAP Services x 3490 (if no answer: x2000)   Provide peer-to-peer support for network connectivity and computer use   Support Open Computer Labs – Help students with PC, printers, replace paper and toner, and report problems   Student HELP desk, 500 Howard Hall and opening soon in ITS, Plangere Center If you need to book a Computer Lab for a Class, or request lab support, you will call : CT Fact: More than 85 Graduate and Undergraduate Student Workers serve as Lab Assistants, Lab Managers, and Technology Assistants across campus

11. New Faculty Orientation August 29, 2002 The Help Desk may connect you with any number of individuals from ITS Computer Labs Supporting You (the“User”) Frank Johnson, Director, instructional Computing Labs and End User Services John Cavallo, Instructional Computing Labs/End-User Support Specialist Krystal Moscatello, Instructional Computing Labs/End-User Support Specialist Joe Huybens, Macintosh End-User Support Specialist Albert DaSilva, Technical Support Specialist Becky Novak, Technical Support Specialist “We try to provide an environment that meets and exceeds your needs.”

12. New Faculty Orientation August 29, 2002 Working in the Instructional Computing Labs  Instructor PC Lab password: z640  Reactivate blank computer lab monitor screens by moving mouse  or pressing the key   Types of Labs – Differ by access (Instructional or Open) and computer Operating System (OS: Win98, 2000, XP, & Mac)  Find out what’s where: http://its.monmouth.edu/newfaculty/labs-map/labs-map.html http://its.monmouth.edu/newfaculty/labs-map/labs-map.html CT Fact: Currently there are over 30 labs on campus with approximately 450 computers. In 2002-3 we are supporting Labs with Windows 98,2000, XP and MacIntosh Operating Systems What Students need to use PC Labs (not Mac):   Student computers login to Hawkdom2 using a lowercase “s” followed by their 7-digit student ID number and their hawkmail password (first try default password: nmmdd where n= first letter of last name, mmdd=month and year of birth (2-digits each)   Logging-in will give students access to their Netscape email and the M drive.

13. New Faculty Orientation August 29, 2002 Helping you with your computer  Laptop or Desktop support  Network support  Backups / Zip drive use  Software including: Office, Netscape browser/email  Anti-virus Software  Computer Hardware  Printers  Network wiring Note: Hardware requests are handled by Technicians from Network Computing Services via the Help Desk CT Fact: Monmouth University supports over 1000 computers across campus

14. New Faculty Orientation August 29, 2002 Helping yourself The Care and Feeding of Your Computer  Computer running slow?  Not able to print?  Not able to back up files? Your computer may need attention. ITS user support can help you learn how to:  Update/Use Virus Software  ScanDisk, Defragment  Backup files (to network, etc.) Note: We take care of the cleaning up and backing up of the lab computers and networks on a regular basis. Or, you may have simply run out of space on your Network Server - Call the Help Desk

15. New Faculty Orientation August 29, 2002 Our Campus Network MU Network Backbone E-mail Servers Web Course Server Desktop PCLaptop Hawkeye Faculty/ Admin Servers Mac Computer Labs the Internet Administrative Servers Mondec ( faculty) & Hawkmail (student)WebCT Student & Lab Server Zorak

16. New Faculty Orientation August 29, 2002 Some things you should know: Is there a computer in your office? (if not – tell us) Is there a computer in your office? (if not – tell us) How to access Network folders/files How to access Network folders/files How to save files from your computer to the Network (for file backup and e-mail access). How to save files from your computer to the Network (for file backup and e-mail access). How to access your Network Files from a Multimedia Classroom / Instructional Lab. How to access your Network Files from a Multimedia Classroom / Instructional Lab. Note/Disclaimer: Remember, the simpler the information, the less accurate it may be … Life Changes… So please be aware: Macs do not (yet) have access to the MU Network for saving/accessing files. Macs do not (yet) have access to the MU Network for saving/accessing files. Setup for access from Multimedia classrooms PCs are still being established. ` Setup for access from Multimedia classrooms PCs are still being established. `

17. New Faculty Orientation August 29, 2002 Some things you should know: Accessing the Network 1. At login screen, type your user name [first initial and first 7 characters of your last name (all lowercase - example: jdoe)] 2. TAB to next field and type your password. (Initial account setup/password must be requested from the HelpDesk) 3. Your Assigned Network Server is known by your office computer but must be typed in when accessing from other computers. 4. Click the OK button or hit the Enter key. When your computer first boots up, you will see this Login box Do the following: You should now have access to your Network Server, e-mail ( and perhaps a networked printer). To check e-mail, open your preferred program (Netscape, Outlook…) jdoe *******

18. New Faculty Orientation August 29, 2002 Some things you should know: Saving Files to the Network 1. Open your “My Documents” Folder* 2. Open your “My Network Documents” Folder* 3. Select/Highlight the Documents you want to access. 4. Copy and Paste or Drag and Drop the files from your computer into your network server space. Now you should be set to login from another computer and access your powerpoints, word documents and other files as needed. If you want to access files from elsewhere on campus (or simply back up files) do the following: * While not currently on most PC desktop images ITS user support staff can help set these folders up right on your computer’s main screen for easy access

19. New Faculty Orientation August 29, 2002 Some things you should know: Accessing your Network Files from Multimedia Classrooms / Instructional Labs 1. Input Instructor PC password (z640) 2. Login to your Server - to access your files. 3. In a Lab you will have a 2 nd Login to Hawkdom2 for printer access in a lab (Note: for this you must first request that a hawkmail account via the Help Desk) 4. Access your files through My Computers / MSOffice programs. Now you should be set to access your PowerPoints, Word documents and other files as needed. If you want to access your Network files from a multimedia classroom (if PC or laptop is available): Note: While all multimedia classrooms currently have laptop connections, Instructor PC Computers may not yet be installed

20. New Faculty Orientation August 29, 2002 Working with Multimedia and Technology in the Classrooms Note: Get keys to the classroom media lock boxes from your Department’s Administrative Assistant (they coordinate key distribution with Debbie Mellish) Built into Multimedia Classrooms you have:   Video (VHS) Players/VCRs   Computer and/or Laptop Presentation access (Audio & Video)   Internet Access CT Fact: About 85% of MU Classrooms are currently multimedia-ready. Portable Equipment for Classroom use:   Video (VHS) VCRs/Players   LCD Projectors   Laptop computers (for short-term use)   Video Camcorders   Slide Projectors   Cassette Players/Recorder   CD Player To place orders for or report problems with classroom equipment: Call the HELP DESK

21. New Faculty Orientation August 29, 2002 Preparing Multimedia Materials for your Courses Your first contact for Media production is Peter DiGiovanni, Instructional Media Specialist, (x 4421 pdigiova@monmouth.edu) pdigiova@monmouth.edu ITS can assist you with:  Audio and Video Recording and Editing  Scanning Photos, Documents, Objects, etc.

22. New Faculty Orientation August 29, 2002 Support for Different Class Interaction Formats CT Fact: Monmouth University offers approximately 10 -15 online courses and over 200 web enhanced courses per semester webct.monmouth.edu Face to FaceWeb EnhancedFully Online (Bonnie)(Cary) Course Management Software supported: Learning to use advanced features of WebCT to provide Instructor Feedback, post/ collect ssignments, develop online quizzes and tests… Posting/scanning content, learning to use discussion boards, e- mail, grading, etc… Session design, technique consideration, technology selection… courses in which the web is utilized for all aspects of instruction Courses that utilize the web to enhance instruction Courses that take place in class (maximizing use of interactive, participatory learning activities) Description ITS Support

23. New Faculty Orientation August 29, 2002 Faculty Training and Support in Instructional Design and Technology Topics:   Orientation to Multimedia Classrooms   Computer Basics   Microsoft Office   WebCT   Web Publishing   Digital Imaging (Still/Video Cameras, Scanning)   Research Technologies   Suggestions! Session Formats:   Full-Day Workshops   Short Sessions   Confidential consultation   Small Group – Peer Sessions   Faculty Forum / Show and Tell ITS Provides a variety of forums for supporting faculty

24. New Faculty Orientation August 29, 2002 MU Support for Technology Innovation The University Instructional Technology Committee (UITC) solicits and considers faculty proposals for integrating and enhancing technology in teaching and learning on campus. Grant awards fall into three categories: First time grants providing access to Laptops and/or software (for course development); Follow-up grants providing access to hardware and/or software upgrades for advanced/expanded technology use; Technology Mentoring grants for faculty interested in supporting faculty colleagues in their developing skills in and use of technology. The UITC solicits proposals from all full-time faculty via e-mail as funding is available.

25. New Faculty Orientation August 29, 2002 ITS has a central conference area that we are setting up as a Faculty Resource Area – a space for you to come, learn and share instructional insights with each other. We will be collecting and developing teaching, learning and technology resources for this center. Drop in and visit anytime. ITS Faculty Resource Center Note: For a copy of this PowerPoint and orientation session handouts, go to: www.monmouth.edu/newfaculty www.monmouth.edu/newfaculty

26. New Faculty Orientation August 29, 2002

27. New Faculty Orientation August 29, 2002 Student Technology Assistant Programand Tutorials Student Technology Assistant Program and Tutorials Student Peer-to-Peer Assistance Student Peer-to-Peer Assistance  Introductory streaming video On the web at: http://its.monmouth.edu/student_helpdesk/20020731_student_intro.ram http://its.monmouth.edu/student_helpdesk/20020731_student_intro.ram Tutorials for Students (Sample: Logging-in to webmail) Tutorials for Students (Sample: Logging-in to webmail)  On CD  On the web at: http://its.monmouth.edu/newfaculty/webmail-tutorial/ http://its.monmouth.edu/newfaculty/webmail-tutorial/