1. Information Systems Infrastructure (IS3314) 3 rd year BIS 2006 / 2007 Fergal Carton Business Information Systems

2. Last week Topps ERP benefits Common data model Integration Single instance

3. This week Revision

4. Review of course objectives Basic flows of information (Finance / HR / Sales) Understanding requirements for IS support Business processes & related applications Introduction to ERP systems ERP implementation projects IS issues in multi-national organisations

5. Case study tips Structure your answer: Convince reader you have read and understood the case by applying a logic or structure to your answer It also makes the answer easier to read!

6. Case study tips Structure your answer: Different examples (both from case and from your own experience) can be used to maximum effect when drawn in to illustrate a point you are making eg. Time tracking (Genalytics, PPARS, …)

7. Use a diagram RecruitmentPayroll Training Management reporting HR

8. Use of internet or any IS Automate manual processes –Collection of information regarding Recruitment Personnel details Holidays Benefits –Transaction processes Promotion Salary, commission, bonus calculation & payment Transparency, visibility of information –Access to wider audience of potential candidates –Access to management reporting –Access to SOP’s and training material Free up HR time from mundane tasks –Cost saving –Time spent on research into training development Has it meant new types of information / service are available?

9. HR and internet HR processes Recruit, Manage, Reward, Develop View from Job-seeker and Employer Automate without de-humanising Placement process Search, Contact, Send CV, Aptitude Test, Feedback & Offer HR web-sites (eg. for placement companies): Compare and score strengths, weaknesses Schwabb case study (benefits of web based HR applications) eg. Holiday planning from home

10. Enterprise Resource Planning Sales Distribution, Order Management Accounting and Finance Production Planning Human Resources Integrated Logistics Customer/ Employee

11. As-is Best of breed Custom solution Are there alternatives? Scalability? Flexibility? Reliability?

12. Picture All Homes Provide A roof over your head A floor under your feet A lock on the door Electricity, water, sewer All Homes Provide A roof over your head A floor under your feet A lock on the door Electricity, water, sewer A starter home Uses standard blue prints Can be built with generic skills Requires much compromise Doesn’t have unique features Is very similar to the next house Is generic in style and function A starter home Uses standard blue prints Can be built with generic skills Requires much compromise Doesn’t have unique features Is very similar to the next house Is generic in style and function Your dream home Architect develops a custom plan Requires skilled craftsman Requires little compromise Is unique where you value it Is like no other house The style and function are specific Your dream home Architect develops a custom plan Requires skilled craftsman Requires little compromise Is unique where you value it Is like no other house The style and function are specific

13. ERP Why ERP ? –Automate and streamline sales/quote/order/invoice –Shorten order processing time –Better inventory control –Consolidates all sales information –Improve sales information on customers –Why reinvent the wheel, use best practice –Scalability –Robustness – one system, minimises repetition –Faster to implement –Clear upgrade path (linked to vendor): better expansion capability –Develop ERP skills in-house, useful for further projects –Ability to implement, large team required! –Quantifiable outcome & timescale

14. In-house More control over process design More adherence to specific requirements More programmers required Own processes may be better than ERP template Have we got the resources / experience –Design –Build –Support Cost of back fill Long term Support issues Time scale & cost

15. What is unique to this business? Product configuration details Orders are allocated to work in progress Not build to order! and Hockey stick Long lead times on orders

16. Topps questions What were the potential failure points for the business? What are the potential benefits of ERP for Topps? Could any depot deliver any sales order, what would be required of IS?

17. What’s a “single instance” application? One database One server Wide area network links One time zone One language One set of configuration options Standard set of processes (template)

18. Questions on exam 9.30 Aula Maxima 16 th March 1½ hour paper 4 questions, answer two 50% per question 3 questions of 1 part, 1 questions of 2 parts (25% each) Essay type, typically Describe … Identify … Outline … Give examples …

19. IS 3314 reading material Course notes Your own notes from in-class discussion Research areas andmentioned in-class HR packages, recruitment web-sites (PeopleSoft.com, Monster.ie, …) ERP web-sites (SAP and Oracle) Placement company HR pages Package vs. custom debate … Case studies and handouts EMC 2 : ERP implementation case study Adam & Doyle (2001) Enterprise Resource Planning at Topps International Ltd James A. O’Brien (2003) Introduction to Information Systems Chapters 7 Electronic Business Systems Davenport, Thomas H. (1998) Harvard Business Review Putting the Enterprise into the Enterprise System Evans & Wurster (1997) Strategy and The New Economics of Information Deimler & Hansen (2001) The On-line Employee Human Capital Institute (2006) The Current Landscape of Internet Recruiting IS3314 Key terms and concepts defined JJ Worrall (SBP, 2006) ERP helps make sales trend forecasting