1. CT 310 Organizational Communication conflict 1

2. Conflict = an expressed struggle between or among interdependent parties who perceive: 1) Scarce resources, 2)Incompatible goals, and 3) Interference from the other in achieving their goals.

3. Parties in conflict are in a position of opposition in conjunction with a need to cooperate.

4. conflict may be either destructive or constructive

5. Conflict may either be managed or resolved. When we resolve a conflict we try to end the conflict. negotiation mediation

6. arbitration research legislation judicial settlement physical force

7. Kilmann and Thomas Conflict Management Model concern for self non-assertion assertion concern for other non-cooperation cooperation avoidaccomodate competecollaborate compromise

8. BLAKE AND MOUTON CONFLICT MANAGEMENT GRID CONCERN FOR PEOPLE LOW HIGH CONCERN FOR OTHERS LOW HIGH 1,1 neutrality 9,1 win-lose harmony 1,9 middle ground 5,5 problem solving 9,9

9. Attributions in Conflicts self other Collaboration 41% 4% Compromise 25% 6% Accommmodation 8% 2% Avoidance 5% 16% Competition 21% 73% Thomas, K. & Pondy, L. (1977) Toward an 'intent' model of communication conflict, Human Relations, 30, p. 1094.