1. © Léger et al. 2010. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca SAP UA Summer Workshops 2010 ERPsim Faculty Training (Level 1) – Day 2 Prof. Gilbert Babin, Ph.D. Prof. Jacques Robert, Ph.D. Simone Spiller, M.Sc.

2. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Day 2 Agenda Instructors training on ERPsim In-depth training on managing ERPsim Using ERPsim with a real SAP client Manage a real game ! Master data and configuration: an overview A quick glance at SAP master data and configuration Using ERPsim in class The ERPsim pedagogical approach explained

3. ERPsim Game Administration

4. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Login into the simulator Select the server Enter the client number, username and password © SAP 2009 / Page 4

5. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Simulator’s interface The interface includes: The configuration and state file list The simulation state bar that gives the current status of the simulation The current information on the simulation, including: The Expected and Actual Day duration The state of the processing © SAP 2009 / Page 5

6. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca

7. Editing the configuration file Editor allows Changes in duration Activation of teams Selection of simulator options "Save As" lets the user make a copy of the state file with a different name © SAP 2009 / Page 7

8. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Loading the simulation When clicking “Load”, the simulation will read the state file and configure the simulation according to the options set in the editor © SAP 2009 / Page 8

9. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca The simCID The simCID is a unique identifier that is required to launch any new simulation Do not lose or share this code © SAP 2009 / Page 9

10. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Select your class Validate team activation Click the “Activate” button Checking game parameters Activation of teams

11. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca List of views available depends on user Admin users: admin, banker, viewer, clock views View user: viewer, clock views Multi-view interface

12. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Preparing the simulation Once "Start" is clicked, the preparation of the game will occur This is when the pre-game options will be executed. Other changes are made into SAP, including setting the initial raw materials price © SAP 2009 / Page 12 Once “Start” is clicked, the simulation will go in the preparation step

13. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Continuing a simulation Once preparation is completed, the simulation will pause, allowing you to give further instructions to the participants You can then click on “Continue” when you are ready to start the quarter © SAP 2009 / Page 13 When the simulator reaches the end of Quarter 0 (the preparation quarter), the “Continue” option becomes available.

14. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Session independence Each session in ERPsim is independent You can have the administration console, the banker’s page and the viewer’s page opened on the same computer Only supported with Internet Explorer 7 or using different browsers The simulation still runs on the web server if the administrator is logged out It is important to ALWAYS unloading a simulation when you end your class Two sessions using the same username behave in sync © SAP 2009 / Page 14

15. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Pausing the game When pausing the game: If there are any processing remaining for that particular day, they will be completed and then the game will pause A state file is created at this paused state © SAP 2009 / Page 15

16. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Using the viewer’s page Open a new session in Internet Explorer 7 Log in as the viewer: Login: view Password: viewer This viewer page will be used to display data for the participants: Raw material prices Rankings of the teams News This page is also available for the students by login in with their username © SAP 2009 / Page 16

17. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Using the banker’s page Open a new session in Internet Explorer 7 Log in as the banker: Login: bank Password: banker This banker page will be used to change the credit rating of the team and allow bank loan increase/reduction for each team It displays the current balance sheet and profit & loss statement © SAP 2009 / Page 17

18. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Using the banker’s page At the end of each quarter, the banker is allowed to change the credit rating of every team and apply a bank loan variation The credit rating can change during the game automatically: During a quarter if the team’s cash account goes under € 0, the credit rating will drop At the end of the quarter if the team’s cash account stayed above € 0 for the whole quarter, the credit rating will increase This page also include the balance sheet and the actual time a day started © SAP 2009 / Page 18

19. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Configuration and state files The purpose of state files is to keep track of what’s going on in the current simulation in order to continue a game at a certain point in time (virtual quarter and day) What is the logic behind the configuration and state files? The configuration file represent the options that are selected at first State files are created during the simulation It is one of these files that you want to use to resume a simulation Since state files are not updated (a new one is created instead), you need to use the one that point to the right Quarter and Day at which you want to resume State files contain some data from the simulation, but will not replace the documents in SAP (in case you ask for a client refresh, the simulator will not create again the Purchase Orders, Requisitions, etc.) © SAP 2009 / Page 19

20. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca State files The name of the file includes: The current day/quarter The date and time at which the state file was created (usually the moment when the game was saved) End-of-quarter state files are created at the end of a quarter These files are not erased Can be used to restart the simulation at the end of a quarter Their name starts with the quarter at which the file was saved Transient state files are created at every step of the simulation These files are erased when reaching the end of a quarter Can be used to restart the simulation in the middle of a quarter if a problem occurred Their name starts with "state_"

21. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca State files By default, transient state files are not displayed Select the “Show state files” option to show them State files can be edited Always keep the “.xml.gz” extension when renaming them! © SAP 2009 / Page 21

22. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Administrator’s reports Financial Data Reports General Ledger Accounts Lists all the account for the teams and their balance. Product Information Reports Product Marketing Information Displays the actual sales price set by the team by distribution channel and product. Inventory Displays the actual inventory for each team Product Description Displays the actual name of the 6 products for each team and the BOM for each of them. © SAP 2009 / Page 22

23. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Administrator’s reports Pricing and News Reports Raw Material Prices Evolution Graphic representing the evolution of the raw material prices per day and quarter. Prime Rate Evolution Newswire History Gives the whole news list per day and quarter. Packing Material Price Evolution Graphic representing the evolution of the packing material’s prices per day and quarter. © SAP 2009 / Page 23

24. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Managing the simulation from different locations Thinks to consider when you and the participants are not in the same location when playing the game: The participants may be playing from a computer lab where they don’t have the necessary authorization to add a server in SAP They can use a Windows’ Run command instead of configuring the server in SAP: SAPGUI Connection issues can be a problem Make sure you are able to keep contact with the participants and pause the game if required © SAP 2009 / Page 24

25. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca How to practice ? Select any server Enter a client number that starts with a letter Enter default username and password. Increment number in each scenario. © SAP 2009 / Page 25

26. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 1 Scenario 1 is a refresher course for any participants that have not used the simulator in a while. Run a game with quarters of 5 minutes. Two teams will play the game. The goal is to reach the end of the game. Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

27. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 2 Run a 4 quarters game lasting 5minutes each. Eight teams will play the game on a new SAP client. Pause and Continue Crash browser Stop, Unload and Resume. Rename state file at the end of quarter Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

28. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 3 Scenario 3 demonstrates how the state files allow you to resume the game where you left off. Run a game with 5 minutes quarter that will span over two lectures using the same SAP client. The goal is to reach the end of the game. Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

29. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 4 Scenario 4 is for extra practice. Play a 3 quarter game lasting 5 minutes for another group of your ERPsim course on the same SAP client as scenario 3. Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

30. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 5 Run a game lasting 5 minutes per quarter that will span over two lectures for two groups of the ERPsim course on the same SAP client. Note that the lectures are alternating: the first group meets on Mondays and the second group on Tuesdays. Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

31. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 6 Run a game where 2 teams have full control over the procurement and production processes. Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

32. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 7 Run a game with 2 teams with less financial constraints. What are the different ways to achieve this? How is this affecting the way the game is played? Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

33. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 8 Run an intro game to run the manufacturing introductory game (chapter 2). Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

34. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 9 Prior to a game, you allowed your students to change their bill of materials, or BOMs for short, in the system. What are the steps that you need to perform in order to check the BOM of each team with the simulator without putting any data in the system? Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

35. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 10 Your students have performed all transactions in Chapters 3 and 4. Run a game starting in quarter 2, that would guarantee that all teams have the same financial figures and the same inventory. What do you need to modify in the configuration file? Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

36. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 11 Start a simulation and determine how you can identify which teams have difficulty mastering the production process. Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

37. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 12 Based on the balance sheet and the profit & lost statement, determine at what stage a team is in its procurement-production process. Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

38. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Practice scenario 13 Analyze the financial ratio in the viewer page. What can you conclude from the gross margin, net margin, ROA, D/E and ROE ? Answer in powerpoint comments and in video format on the ERPsim learning portal (ERPsim Video Training for Instructors)

39. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Anwser to the scenarios ?

40. Using ERPsim with a real SAP client

41. Master data and configuration: an overview

42. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Material for Master Data and Configuration Chapters 7 to 13 http://erpsim.hec.ca/learning/#/material/15 Slides (Chap. 7 and 8 only) http://erpsim.hec.ca/learning/#/material/13

43. Pedagogical Approach

44. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Paradigm shift in IT education Paradigm shift in the teaching From instructors to coaches From specialized technical knowledge to holistic business knowledge Paradigm shift in the learning From “point-and-click” to discovery of how SAP can help achieve business goals From technical questions to business strategy issues

45. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Changing the way we teach and learn ERP http://www.youtube.com/watch?v=gV4Y7BxTgrU http://www.youtube.com/watch?v=kfGZZNZ8kiU

46. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Standard-based approach Kang and Santhanam, 2004

47. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Competency approach Kang and Santhanam, 2004 © SAP 2009 / Page 6

48. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca And it works !

49. © Léger et al. 2009. ERPsim is proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commericialized by Baton Simulations. More info at erpsim.hec.ca Interview with Harvey Feldstein on simulation game pedagogy © SAP 2009 / Page 10 Part 1 http://www.youtube.com/watch?v=FB0j3yoz0cohttp://www.youtube.com/watch?v=FB0j3yoz0co Part 2 http://www.youtube.com/watch?v=OEWf-3nKRf0 Part 3 http://www.youtube.com/watch?v=R-2Part 3 http://www.youtube.com/watch?v=R-2Gpkrr59I Part 4 http://www.youtube.com/watch?v=leLtaE2Pei4taE2Pei4 Part 5 http://www.youtube.com/watPart 5 http://www.youtube.com/watch?v=M03t--KTS9I