1. PARS OPERATIONS OVERVIEW

2. 2 PARS OPERATIONS OVERVIEW PARS Plant Training PERSPECTIVE 43 Million COA Orders 4.3 Billion Machineable UAA Letters $ 1.9 Billion Spent on UAA Processing

3. 3 PARS OPERATIONS OVERVIEW PARS Plant Training SERVICE QUALITY IMPORTANCE Impacts 20% of Population Each Year One Change of Address Database Error can Misdirect Thousands of Mail Pieces

4. 4 PARS OPERATIONS OVERVIEW PARS Plant Training PROCESSES AUTOMATED BY PARS Change of Address Forms Processing UAA Redirection Processing – Forwarding of Mail Postal Service UAA Endorsement Application – RTS Form 3547 Address Change Notification

5. 5 PARS OPERATIONS OVERVIEW PARS Plant Training BENEFITS Service Improvement Customer Satisfaction Operational Efficiency

6. 6 PARS OPERATIONS OVERVIEW PARS Plant Training PARS DEPLOYMENT 282 Plants Every CFS Unit And Delivery Unit All Remote Encoding Centers 1 NCSC Memphis

7. 7 PARS OPERATIONS OVERVIEW PARS Plant Training AUTOMATED REDIRECTION PROCESS

8. 8 PARS OPERATIONS OVERVIEW PARS Plant Training T1MNS Form 3547 Print Server ACS Server National Customer Support Center Memphis COA Forms Archive Universal Coding Terminals …. AFR All Remote Encoding Centers COA Forms Reader PHASE 2 PARS NETWORK CFS Mechanized Terminals removed All Computerized Forwarding Sites Have COA Servers and KFP Desk 87 COA Forms Processing Sites w/Scanners AFCS-OCR Software STP Sort Controls OSS Computer CIOSS DIOSS DBCS I DBCS II-V 282 Processing Plants Advanced Forwarding Reader Advanced Forwarding Reader S/W OCR S/W OCR

9. 9 PARS OPERATIONS OVERVIEW PARS Plant Training NEW CHANGE-OF-ADDRESS ORDER FORM 3575 New Easy to Scan COA FIM and Barcode

10. 10 PARS OPERATIONS OVERVIEW PARS Plant Training REVISED PS FORM 3546 AND 3575Z FIM and Barcode

11. 11 PARS OPERATIONS OVERVIEW PARS Plant Training COA FORMS CAPTURED ON FIM PROGRAM Unique COA POSTNET Code Assigned PS Forms 3575, 3575Z 00347-3575 PS Form 3546 00347-3546 COA Forms Captured on FIM Program COA Forms Sent to CFPS Site for Scanning

12. 12 PARS OPERATIONS OVERVIEW PARS Plant Training COA SCANNER AT CFPS SITES 87 CFPS Sites One Kodak Scanner per CFPS Site COA Images Sent to RECs for Coding Up to 3,000 COAs Scanned per Hour

13. 13 PARS OPERATIONS OVERVIEW PARS Plant Training FORMS SCANNED BY CFPS Form 3575 – Change of Address (COA) Form 3575S – Spanish Version Change of Address Form 3575Z – Employee Generated Change of Address Form 3575WWW – Hardcopy Internet Change of Address Form 3546 – Forwarding Order Change Notice

14. 14 PARS OPERATIONS OVERVIEW PARS Plant Training OTHER COAS PROCESSED BY CFPS ICOA (Internet Change of Address) TCOA (Telephone Change of Address) Customers call 1-800-ASK-USPS and begin interactive voice response process NCSC Injects ICOA and TCOA to Associated P&DC RIC (10 PM CST)

15. 15 PARS OPERATIONS OVERVIEW PARS Plant Training COA FORMS PROCESSING RECS Fort Wayne IN Glendale AZ Selma CA

16. 16 PARS OPERATIONS OVERVIEW PARS Plant Training REC CODING FOR CFPS 2 COA Forms Readers (CFR) COA Data Entry Complete Form Fields CFR did not Complete Modified Records Verification / Correction

17. 17 PARS OPERATIONS OVERVIEW PARS Plant Training KEY FROM PAPER TERMINAL Computer Terminal Located at All CFS Sites Manually Enter COA Forms COA Forms that cannot be Scanned COA Forms Requiring Special Security Handling Letters Written to Postmaster All Records Processed by ‘Key From Paper’ Terminals are Updated in CARS and FCS Databases Supports All Coding Rules that Apply to REC Sites

18. 18 PARS OPERATIONS OVERVIEW PARS Plant Training COA NOTIFICATION TO DELIVERY UNIT Form 3982 Label Printed at CFS and Sent to Delivery Unit Move Validation Card Printed at NCSC

19. 19 PARS OPERATIONS OVERVIEW PARS Plant Training SCOPE OF CFPS INPUT PROCESS 43 Million Customers 350 P&DC/Fs 87 CFPS Sites 3 RECs 1 NCSC

20. 20 PARS OPERATIONS OVERVIEW PARS Plant Training SCOPE OF CFPS OUTPUT PROCESS 295,000 Carriers 34,000 Post Offices All CFS Sites 1 NCSC

21. 21 PARS OPERATIONS OVERVIEW PARS Plant Training CRITICAL ENTRY AND CLEARANCE TIMES COA Forms Same as FIM Process in P&DC/F CFPS Scan Operation Form 3575 CFPS Scan 07000659 CET ^ CT ^ 01300200 FIM 07000659 Incoming PM CET ^ CT ^ 20502300

22. 22 PARS OPERATIONS OVERVIEW PARS Plant Training DRAFT CRITICAL ENTRY AND CLEARANCE TIMES REC Data Input and Verification CFS Form 3982 Label Generation CFPS REC Keying 07000659 CET ^ CT ^ 02000300 Form 3982 Label Generation 0700 CET ^ CT ^ 0300 0330

23. 23 PARS OPERATIONS OVERVIEW PARS Plant Training FORM 3982 BRIDGE STRATEGY Print Form 3982 Labels at All CFS Sites Plan to Migrate Form 3982 Label Printing to Delivery Units Late Phase 2 Deployment

24. 24 PARS OPERATIONS OVERVIEW PARS Plant Training FORM 3982 LABEL Form 3982 Labels Generated at Local CFS Site CFS Clerks Separate Labels into Pouches and Dispatch to Delivery Units Carrier Verifies Label for Accuracy Carrier Places Label on Form 3982

25. 25 PARS OPERATIONS OVERVIEW PARS Plant Training FORM 3982 LABEL 22313 3982 LABELS FOR POST OFFICE: Zone: 22313 Operator ID: 90459/27/03 *************************************** ZONE END LABEL *************************************** NO CFPS RECORDS READY FOR THIS ZONE Each Zone Begins with a Zone Header Label Labels are Printed in Carrier Route ID Order Labels Without a Carrier Route ID are Printed Last Each Zone Ends with a Zone End Label

26. 26 PARS OPERATIONS OVERVIEW PARS Plant Training FORM 3982 LABEL DETAILS

27. 27 PARS OPERATIONS OVERVIEW PARS Plant Training CHER470#T024NDE 04/11/07 A ACS<- COA name determined by: Two-digit Hexadecimal - Decode to determine what AFR finalized ‘1’.. ‘9’: January– ‘A’: October ‘B’: November ‘C’: December ‘N’: No Order on File Month of Order Start Date, ‘1’ - ‘9’: January - September ‘A’: October ‘B’: November ‘C’: December ‘N’: No Order on File Intercept (I) Carrier redirect (C) Intercept (I) Carrier Redirect (C) Date mail was labeled, expressed in format MM/DD/YY Date Image was Resolved by AFR and/or REC, Expressed in Format MM / DD / YY Database ID: D = Daily National L = Local N = National (* or #) Character Indicates Multiple COA with Same Last Name from Same Old Address. Year COA Became Active Additional information A’ = Properly Processed Through ACS ‘O’ = Keyline Overridden ACS<-indicates that an ACS electronic record has been processed. This is printed on the2 nd line - ACS<-Indicates that an ACS Electronic Record has been Processed. This is Printed on the2 nd line Class of mail, ‘1’ = First class ‘2’ = Periodicals ‘3’ = Standard Mail ‘4’ = Package Services 1 407C15 CFS Extract if Used by PARS. If Not Used, Space is Left Blank T = Temporary Order X = Forwarding Order Expired 3-digit ID of CIOSS machine that labeled mail - 3Digit ID of CIOSS Site that Labeled Mail Two-Digit REC Site ID If “00”, the AFR Finalized the Entire Mailpiece

28. 28 PARS OPERATIONS OVERVIEW PARS Plant Training LABEL GENERATED DUE TO A MOVE DOE-015*T 331 NDE 1 407I 15 04/15/07 NOTIFY SENDER OF NEW ADDRESS JOE DOE 15 RICHARDS ST ANYWHERE MA 02026-5844 BC: 02026584472 *0820-01234-09-10 Forwarding Label for: Intercept First Class Mail

29. 29 PARS OPERATIONS OVERVIEW PARS Plant Training LABEL GENERATED FOR REASONS OTHER THAN A MOVE Waste Label for: RTS Standard Mail ACS NIXIE 024 DE 3 15 04/02/07 ACS<- KEYLINE = 690805066071 ATTEMPTED– NOT KNOWN MAIL DISPOSED OF AT MAILERS REQUEST UNABLE TO FORWARD DO NOT FORWARD / DO NOT RETURN

30. 30 PARS OPERATIONS OVERVIEW PARS Plant Training NO RECORD LABEL – FIRST CLASS MAIL Human Readable to Address As Reflected on Envelope – Bar Code is to Official Postmaster Address UNABLE TO FORWARD/FOR REVIEW **CR05** NO FORWARDING ORDER ON FILE RETURN TO POSTMASTER OF ORIGINAL ADDRESSEE FOR REVIEW BC: 20110630948 PM Postmaster *1468-0702-13-25 Receiver Address Delivery Point ID Tag Info PM BARCODE 20110-9998 SHAR748 024 DE 1 N C 15 04/02/07

31. 31 PARS OPERATIONS OVERVIEW PARS Plant Training WRONG INDIVIDUAL Chase P O Box 52049 Phoenix AZ 85072-2049 Erica A Nielsen 2171 San Mortiz Cir Apt 807 Herndon VA 20170-5686 Your Pre-Approved Chase Platinum MasterCard NOTIFY SENDER OF NEW ADDRESS NIELSEN’ MARIA E 79889 BANBURY SQ STERLING VA 20165-7895 NIEL171 024 9C 1 N C 15 04/02/07 UNABLE TO FORWARD/FOR REVIEW **CR05** NO FORWARDING ORDER ON FILE RETURN TO POSTMASTER OF ORIGINAL ADDRESSEE FOR REVIEW BC: 20170568671 PM *1468-10405-13-25 NIEL171 201703015 1407 26 04/02/07

32. 32 PARS OPERATIONS OVERVIEW PARS Plant Training CHANGE OF ADDRESS REPORTING SYSTEM (COARS) Web Based Application that Allows for the Lookup of COA Records View Actual Scanned COA Forms Entire History of the COA Form is Available When Online with CFPS Research Any Additions / Corrections that were Made to a Record

33. 33 PARS OPERATIONS OVERVIEW PARS Plant Training QUERIES TO THE COARS DATABASE Individual / Family / Business Lookup By Street Name By PO Box By Rural Route / Highway Contract Other Lookups By Carrier ID + Zip By Transaction ID

34. 34 PARS OPERATIONS OVERVIEW PARS Plant Training COA FORMS SUMMARY REPORT

35. 35 PARS OPERATIONS OVERVIEW PARS Plant Training COA IMAGE DISPLAY

36. 36 PARS OPERATIONS OVERVIEW PARS Plant Training Outward Processing P&DC Outgoing Primary Sacramento Delivery Unit Inward Processing P&DC Outward Processing P&DC Outgoing Primary New York Redirection Processing CFS Delivery Unit Inward Processing P&DC Carrier Former Address Pick-Up Manual & Mechanized Mail Redirection Processing New Address Incoming Secondary New York Incoming Secondary San Jose Mr. Smith New York Mr. Smith New York Mr. Smith New York San Jose MAIL REDIRECTION PROCESS TODAY

37. 37 PARS OPERATIONS OVERVIEW PARS Plant Training Redirection Processing PARS/CFS Redirection Processing PARS Delivery Unit Inward Processing P&DC Incoming Secondary San Jose Outward Processing P&DC Outgoing Primary Sacramento Incoming Secondary New York Delivery Unit Outgoing Primary New York Former Address Resolve Old Address New Address Automatic Processing & Labeling of UAA Mail Image Only New Address UAA Identification & Interception Mr. Smith New York San Jose Mr. Smith New York MAIL REDIRECTION PROCESS WITH PARS

38. 38 PARS OPERATIONS OVERVIEW PARS Plant Training MAIL FLOW Carrier Identified Forwards Return to Sender Processing DBCS Intercepts Intercepted Mail from ISS/OSS Equipment Non – CIOSS Sites (Feeder sites) DDU COA Processing

39. 39 PARS OPERATIONS OVERVIEW PARS Plant Training INTERCEPT MAIL UAA Mail Captured on Most Automation Letter Machines ISS/OSS Intercepts Flow to CIOSS Label Mode DBCS Intercepts Flow to CIOSS Capture All Mode

40. 40 PARS OPERATIONS OVERVIEW PARS Plant Training AUTOMATED RTS ENDORSEMENT PROCESS

41. 41 PARS OPERATIONS OVERVIEW PARS Plant Training RTS ENDORSEMENT SEPARATOR CARDS Used to Automate Endorsements 12 Different Separator Cards / Endorsements Planet Code Technology Ensure Readability Return to Delivery Replenish Separator Cards

42. 42 PARS OPERATIONS OVERVIEW PARS Plant Training RTS ENDORSEMENT SEPARATOR CARD - FRONT

43. 43 PARS OPERATIONS OVERVIEW PARS Plant Training AUTOMATED ADDRESS CHANGE NOTIFICATION

44. 44 PARS OPERATIONS OVERVIEW PARS Plant Training AUTOMATED ADDRESS CHANGE NOTIFICATION