1. Total Zero Carbon neutral parcel shipping at zero extra cost to the customer

2. A voluntary and unprecedented commitment. Carbon neutral parcel shipping at no extra cost to the customer. Every parcel sent via DPD’s network will be carbon neutral in the five major markets France, Germany, United Kingdom, Netherlands and BeLux from July 2012.

3. Doing the right thing. The Total Zero approach is part of DPD’s group-wide Responsibility strategy – which focuses on ‘People, Planet, Community’. DPD adopts the values of parent company La Poste which has also made a significant commitment to carbon neutrality of all mail and parcels sent via its service.

4. DPD makes a difference to the industry and the planet. Parcel transport is a major contributor to carbon emissions DPD has identified that reducing emissions from its transport activity is the greatest challenge it faces in reducing its impact on the planet By using its road network to deliver parcels in Europe, DPD already generates significantly less carbon than its competitors As a responsible business, DPD is committed to continuously reducing its impact on the planet. Since 2006 the company is permanently reducing its carbon footprint Total carbon neutrality is a logical step further

5. Supporting our clients. Like DPD, many of its clients also want to reduce their carbon footprint By offering them the opportunity to send carbon neutral parcels at no extra cost, DPD can help them deliver their own CO 2 reduction objectives DPD is committed to providing clients with the best possible offering from a cost, service and sustainability point of view DPD is taking responsibility for the planet while providing the same great delivery service

6. The Total Zero approach is a three-step-process. Offsetting Insetting Measure DPD will offset the CO2 that can not be avoided at no additional cost to the customer The more DPD reduces its own CO 2 emissions the less it will need to offset per parcel – a sign of DPD’s genuine commitment to the environment By measuring its carbon footprint over several years DPD has a detailed understanding of the amount of carbon issued by its operations DPD is constantly seeking ways to reduce its CO2 footprint year on year through in- house carbon reduction initiatives 1 2 3

7. Insetting – constantly reducing carbon emissions. A variety of initiatives to reduce CO 2 emissions are incorporated into the DPD business. Some UK insetting initiatives include: Eco-driving training for delivery drivers and the UK ‘Drive Smart’ campaign that raises awareness of Eco-driving; Using the UK’s largest fleet of double deck trailers which can hold a third more volume than a single deck vehicle and therefore produce lower emissions per parcel; Reducing energy consumption by measures such as sensor-activated lighting and power usage awareness campaigns.

8. Offsetting: a means to fight against CO 2 emissions. For all the CO 2 that can not be avoided by DPD, its parent company La Poste will offset the emissions generated in France, Germany, United Kingdom, Netherlands and BeLux from July 2012. This will be approximately 500,000 tonnes each year. Becoming more CO2 efficient the amount of carbon to be offset per parcel will reduce year on year. La Poste will make this investment without passing on any extra charge to DPD’s customers.

9. Defining DPD’s offset perimeter. Transport Estate Paper Total offset: 500.000 tonnes CO 2 Core business Packaging sold to DPD clients Sending outside of Europe

10. CDC Climat. DPD’s parent company La Poste has partnered with CDC Climat to offset DPD’s remaining CO 2 emissions. CDC Climat’s international standing and long- term commitment to lowering CO 2 emissions makes it the perfect offsetting partner for the Total Zero commitment. DPD’s parent company La Poste is working with CDC Climat to identify a range of carbon offsetting projects which it will support through the Total Zero principle. These projects could range from overseas projects in the developing world to more local schemes in Europe

11. Carbon-neutral shipping – the facts and figures. 0 …represents the additional costs which customers have to pay for DPD’s carbon-neutral transport 1 kg CO 2 …is generated by the average parcel shipped by DPD On its 5 biggest markets …DPD is launching carbon-neutral parcel shipping at no extra cost: in Germany, France, United Kingdom, Netherlands and BeLux Up to 8 times more …CO 2 is generated by shipping parcels within Europe by airfreight – DPD avoids this almost completely 10 per cent …represents the amount of CO 2 per parcel which was already reduced between 2008 and 2011 Approx. 90 per cent …of DPD’s CO 2 emissions are caused by its parcel transport operations Almost 100 per cent …of all DPD parcels within Europe are transported by road – which means eight times less emissions than CO2-intensive air freight 100 per cent … of all parcels shipped on the five markets involved are transported in a carbon-neutral way 500,000 tonnes of CO 2 …will be offset annually by DPD from July 2012 onwards

12. Total Zero. Carbon neutral parcel deliveries at zero extra cost to the customer From July 2012 For more information contact marketing.dept@dpd.co.uk