1. Total Zero Carbon neutral parcel shipping at zero extra cost to the customer

2. A voluntary and unprecedented commitment. Carbon neutral parcel shipping at no extra cost to the customer. Since 2012, every parcel sent via DPD’s network from BeLux, France, Germany, the Netherlands, Switzerland and the United Kingdom has been carbon neutral. 2013 sees this programme extend its reach across Europe to customers in Croatia, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia making Total Zero available almost everywhere in Europe.

3. Doing the right thing. The Total Zero approach is part of DPD’s group-wide Responsibility strategy – which focuses on ‘People, Planet, Community’. DPD adopts the values of parent company La Poste which has also made a significant commitment to carbon neutrality of all mail and parcels sent via its service.

4. DPD makes a difference to the industry and the planet. Parcel transport is a major contributor to carbon emissions DPD has identified that reducing emissions from its transport activity is the greatest challenge it faces in reducing its impact on the planet By using its road network to deliver parcels in Europe, DPD already generates significantly less carbon than its competitors As a responsible business, DPD is committed to continuously reducing its impact on the planet. Since 2006 the company is permanently reducing its carbon footprint Total carbon neutrality is a logical step further

5. Supporting our clients. Like DPD, many of its clients also want to reduce their carbon footprint By offering them the opportunity to send carbon neutral parcels at no extra cost, DPD can help them deliver their own CO 2 reduction objectives DPD is committed to providing clients with the best possible offering from a cost, service and sustainability point of view DPD is taking responsibility for the planet while providing the same great delivery service

6. The Total Zero approach is a three-step-process. Offsetting Insetting Measure DPD offsets the CO 2 that can not be avoided at no additional cost to the customer The more DPD reduces its own CO 2 emissions the less it needs to offset per parcel – a sign of DPD’s genuine commitment to the environment By measuring its carbon footprint over several years DPD has a detailed understanding of the amount of carbon issued by its operations DPD is constantly seeking ways to reduce its CO 2 footprint year on year through in- house carbon reduction initiatives 1 2 3

7. Insetting – constantly reducing carbon emissions. A variety of initiatives to reduce CO 2 emissions are incorporated into the DPD business. Some Insetting initiatives include: The sustainable Veenendaal parcel hub in the Netherlands Zero emission vans in Stuttgart and Hamburg Introducing motion detector light switches to our buildings in Belgium Reducing the carbon footprint of buildings in France DPD UK launching its ‘Drive Smart Campaign’ to cut fuel use ADD LOCAL INITIATIVES

8. Offsetting: a means to fight against CO 2 emissions. Since the launch of Total Zero in 2012, all the CO 2 emissions generated in BeLux, France, Germany, the Netherlands, Switzerland and the United Kingdom that were unavoidable, have been offset by its parent company GeoPost. 2013 sees this initiative extend to Croatia, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia. In 2013 GeoPost offsets carbon emissions of approximately 700.000 tonnes. GeoPost makes this investment without passing on any extra charge to DPD’s customers.

9. Defining DPD’s offset perimeter. Transport Estate Paper Total offset: 700.000 tonnes CO 2 Core business Packaging sold to DPD clients Sending outside of Europe

10. CDC Climat. DPD’s parent company GeoPost has partnered with CDC Climat to offset DPD’s remaining CO 2 emissions. CDC Climat’s international standing and long- term commitment to lowering CO 2 emissions makes it the perfect offsetting partner for the Total Zero commitment. DPD’s parent company GeoPost is working with CDC Climat to identify a range of carbon offsetting projects which it supports through the Total Zero principle. These projects could range from overseas projects in the developing world to more local schemes in Europe.

11. Carbon-neutral shipping – the facts and figures. 0 …represents the additional costs which customers have to pay for DPD’s carbon-neutral transport 1 kg CO 2 …is generated by the average parcel shipped by DPD Up to 8 times more …CO 2 is generated by shipping parcels within Europe by airfreight – DPD avoids this almost completely 10 per cent …represents the amount of CO 2 per parcel which was already reduced between 2008 and 2011 Across16 European markets …DPD has launched carbon-neutral parcel shipping at no extra cost: Since July 2012: BeLux, France, Germany, the Netherlands, Switzerland, the United Kingdom. 2013 sees the programme extend to Croatia, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia. Approx. 90 per cent …of DPD’s CO 2 emissions are caused by its parcel transport operations Almost 100 per cent …of all DPD parcels within Europe are transported by road – which means eight times less emissions than CO 2 -intensive air freight 100 per cent … of all parcels shipped on the sixteen markets involved are transported in a carbon-neutral way 700.000 tonnes of CO 2 …appr. offset in 2013 by DPD

12. Total Zero. Carbon neutral parcel deliveries at zero extra cost to the customer