1. Small Office Variance (SOV) Course Number 100####

2. NEC/OPERATIONS MEETING The main goal of this course is to provide the learners with an overview of the Small Office Variance model (SOV). Upon completion of this course, the learner will be able to: Improve operation efficiency by identifying earned workhours and complement. Generate reports; drilling down to National, Area, District, and Unit levels. Download and analyze report to identify staffing improvement opportunities.

3. NEC/OPERATIONS MEETING Function 4 Variance Programs  Provide Standardized Performance Assessment and Daily Automated Staffing / Scheduling Tools at an Operations Level. Small Office Variance (SOV)  Provides earned workload using the same nationally established factors as CSV.  A Postmaster/MPOO level performance management tool used to right size complement and identify workhour opportunities down to the unit level.

4. NEC/OPERATIONS MEETING SOV Data Sources :  End of Run – Automated/Mechanized Volumes  eFlash – Distribution, Box Volumes and Workhours  Window Operations Survey (WOS) – Earned Hours and Workload  WebBATS – Callers  Address Management System (AMS) – Routes and Deliveries  WebCOINS – On Rolls Complement and MPOO Designation  Facilities Database – Hours of Operation

5. NEC/OPERATIONS MEETING SOV CFV

6. NEC/OPERATIONS MEETING SOV

7. NEC/OPERATIONS MEETING

10. SOV SOV Summary

11. NEC/OPERATIONS MEETING SOV Unit Variance

12. NEC/OPERATIONS MEETING FTEE Complement Analysis

13. NEC/OPERATIONS MEETING Workhour Analysis

14. NEC/OPERATIONS MEETING Workload Analysis

15. NEC/OPERATIONS MEETING Productivity Analysis

16. NEC/OPERATIONS MEETING Route and Delivery Analysis

17. NEC/OPERATIONS MEETING

18. Workload Page

19. NEC/OPERATIONS MEETING Workload Page (cont)

20. NEC/OPERATIONS MEETING Workload Page (cont)

21. NEC/OPERATIONS MEETING Workload Page (cont)

22. NEC/OPERATIONS MEETING Business Return Service Worksheet

23. NEC/OPERATIONS MEETING SOV Delivery Admin Page

24. NEC/OPERATIONS MEETING Delivery Admin Page (cont)

25. NEC/OPERATIONS MEETING Complement Page

26. NEC/OPERATIONS MEETING Complement Page (cont)

27. NEC/OPERATIONS MEETING Facilities Data Base Page

28. NEC/OPERATIONS MEETING What If Page

29. NEC/OPERATIONS MEETING Data Stream Page

30. NEC/OPERATIONS MEETING Use these Performance Report data points to assist you with scheduling the day-to-day function 4 activities in relation to the current workload and to capture identified weekly staffing opportunities. They can review the daily Week-to-Date performance of units and use the Vital Few drill down methodology to drive improved performance, identify improvement opportunities by operation, and trend actual to earned full time equivalent staffing performance. Summary…  How should a Postmaster use this tool?  How should a MPOO use this tool?

31. NEC/OPERATIONS MEETING Let’s see what you’ve learned about the Small Office Variance model.

32. NEC/OPERATIONS MEETING Congratulations! You have successfully completed the Small Office Variance model course.