1. What Does Emotional Intelligence Include? Self-Awareness Self-Management Empathy Social Skills “Emotional Intelligence refers to the array of personal-management and social skills that allows one to succeed in the workplace and life in general” - Emily A. Sterrett Ph.D. “Leadership is almost all emotional intelligence” - Working with Emotional Intelligence

2. Important Concepts Emotions are not unanalyzable “primaries” but are the consequences of ideas stored in the subconscious Emotions seem automatic but can be changed by changing the inputs There is not a conflict between reason and emotion. Emotions do not compel action; everyone has the power to make choices in the face of emotional responses. Even the choice of taking no action. Healthfully balancing emotion and reason is important to leadership success Emotional Intelligence “We must have the ability to experience emotions to be rational. Why? Because our emotions provide important information about how we understand the world around us.” Judge & Robbins

3. What are Emotions? Object Cognition Value Appraisal Emotion Emotional Intelligence “Emotions are the form in which one experiences automatic, subconscious value judgments” -Edwin A. Locke

4. Self-Awareness Emotional Awareness Accurate Self-Assessment Self-Confidence Emotional Intelligence “Attuning to our feelings, according to neurological research, helps us find the meaning in data, and so leads to better decisions. Our emotional memory banks thus enable us to judge information efficiently.” - Primal Leadership “The unexamined life is not worth living” - Socrates

10. Self-Awareness Emotional Awareness Accurate Self-Assessment Self-Confidence Emotional Intelligence “Attuning to our feelings, according to neurological research, helps us find the meaning in data, and so leads to better decisions. Our emotional memory banks thus enable us to judge information efficiently.” - Primal Leadership “The unexamined life is not worth living” - Socrates

11. Self-Management Self-Control Integrity Adaptability Emotional Intelligence "Anybody can become angry - that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way - that is not within everybody's power and is not easy." - Aristotle “ Circumstance has no power over you. Your inner weather is always and forever at your command” - Olga Rosmanith

12. Introspection for Emotional Control Identify and Name your Emotions Identify Their Causes Change the Cause: Object/Cognition/Values Disengage from Sabotaging Emotions Consciously and Rationally Choose Actions Emotional Intelligence “This ability does not mean that you never feel emotions or act emotionally but that your emotions are integrated into your decisions and your behavior in a way that enhances your life and lives of those around you. Emotional management is neither suppressing one’s feelings nor venting them. Effective emotional management is not a question of whether we should strive to control our feelings but how we can intelligently engage and disengage from them.” -Caruso & Salovey

13. Effective Not Effective Why? Emotions focus attention Can “psych up,” calm down, or maintain a mood Can cheer others up, calm others down, and manage others’ feelings appropriately Is open to one’s feelings and the feelings of others Emotions are distracting Is a slave to passions Has no intentional impact on others’ feelings; has unintentional impact on other’s feelings Leads an emotionally impoverished life Emotional Contagion CooperationMotivationCreativity Enhanced Performance Leadership Why Does this Matter? Emotional Intelligence

14. Empathy Understanding Others Service Orientation Appreciating Diversity Political Awareness Emotional Intelligence “A person’s toothache means more to that person than a famine in China which kills a million people.” -Dale Carnegie “The best leaders are and have been those who are the best observers of the human condition.” - Kouzes and Posner

16. Empathy Understanding Others Service Orientation Appreciating Diversity Political Awareness Emotional Intelligence “A person’s toothache means more to that person than a famine in China which kills a million people.” -Dale Carnegie “The best leaders are and have been those who are the best observers of the human condition.” - Kouzes and Posner

18. Influence, Power, Social Skills Building Bonds Collaboration and Cooperation Influence Emotional Intelligence “If you are to convert a man to your cause you must first convince him you are his friend.” - Abraham Lincoln “We will work harder and more effectively for people we like. And we will like them in direct proportion to how they make us feel.” - Kouzes and Posner

19. Reward Power Coercive Power Legitimate Power Supervision Leadership Sources of Power and Influence Emotional Intelligence Expert Power Referent Power

20. 3 Outcomes to Influence Resistance - The employee is actively or tacitly opposed to carrying out the requests Compliance – The employee is willing to carry out the requests but is not invested in the success of it. The employee does the bare minimum, enough to avoid punishment. Commitment – The employee identifies with the purpose and the person making the request. The employee is engaged and wants the request to succeed.

21. Sources of Power and Employee Reactions Coercive Power Reward Power Legitimate Power Expert Power Referent Power Resistance Compliance Commitment

22. Emotional Intelligence Dale Carnegie Says to Have Lasting Influence on People we Should... Effusive Genuine PraiseEffusive Genuine Praise Positive AttitudePositive Attitude Care Enough to RememberCare Enough to Remember Sense of Humor/Self DeprecatingSense of Humor/Self Deprecating Admit When you are WrongAdmit When you are Wrong Try to Make Others Look GoodTry to Make Others Look Good Avoid Arguments but not Important ConversationsAvoid Arguments but not Important Conversations Respect Others’ EmotionsRespect Others’ Emotions

23. Emotional Intelligence The Leadership “it” Factor