1. Team Conflict Management ADVANTAGE SESSION #81 for Kelley School of Business X420 Class presented by Richard D. Attiyeh

2. Team Conflict Management Teamwork is essential, but any group effort can degenerate into argument and anger….

3. As a member of the team, or as a team leader, the goal is to avoid or eliminate conflict. To do this effectively, one needs to understand the root causes of team conflict.

4. Research shows that the most significant roadblock to effective teamwork is….

5. There are other times when rigid behavior is unreasonable…. Sometime it just makes sense to inflexibly follow the rules…

6. Research indicates that the major factor in unreasonable rigidity is…

7. Among working teams, self esteem is a major fear factor Fear, and rigidity in belief or opinions, can lead to anger and conflict.

8.  Some personalities may try to bully other team members to get their way.  Other personality types may internalize their anger until they explode. Fear frequently manifests as angry behavior

9.  Some team members simply turn their backs on the team effort altogether…..

10. Basically, people tend to fall back on rigid approaches to problem- solving when other avenues do not seem to be available.

11. The ways in which team conflict occurs are as varied as the individuals who make up the teams. As long as rigidity of thought and attitude rules the day, there can be no effective solution. So, what do you do?….

12. The solution to creating compatible teams is simple, but it sure is not EASY.  You must create and support a team environment of  OPENNESS,  TRUTH,  HONESTY  and SELF-AWARENESS. ”SERENITY”

13.  OPENNESS  Attitude  Posture  Environment

14.  TRUTH and HONESTY  Words  Deeds

15.  SELF-AWARENESS  Mental  Physical

16. BEWARE! As the “official” team leader, or a manager, there are many ways of committing “teamicide”. A short list of the most common teamicide techniques include:  Defensive management  Bureaucracy  Physical separation  Fragmentation of people’s time  Quality reduction of the product  Phony deadlines

17.  Defensive management  “People who feel untrusted have little inclination to bond together into a cooperative team.” NOTE: All quotes taken from Peopleware: Productive Projects and Teams, by Tom DeMarco and Timothy Lister

18. The only red tape your team needs is the finish tape….  Bureaucracy  “ Mindless paper pushing is a waste.” It cripples productivity and team spirit.

19.  Physical separation  When what could be a tightly coherent team is scattered over floors or in different buildings, casual interactions are sacrificed. Casual interaction is essential to team formation.

20.  Fragmentation of people’s time  “Fragmentation is bad for team formation” and bad for efficiency.

21.  Quality reduction of the team’s product Almost always referred to as a “cost-reduced” product, but even when the result is deemed acceptable (less quality for cheaper and earlier delivery), it can kill a team.

22.  Phony deadlines  Tight deadlines can be challenging. Phony ones are just deadly.

23. A flexible approach to internal team dynamics or the hurdles a team faces is essential. I found out that if you are going to win games, you had better be ready to adapt. ~ Scotty Bowman (Hall of Fame hockey coach)

24. Trust builds a team…. Trust is the lubrication that makes it possible for organizations to work. ~ Warren Bennis

25. Honesty is essential in building trust and dealing with team conflicts Dare to be honest and fear no labor. ~ Robert Burns

26. Teams made up of dynamic, creative individuals will almost always suffer from periods of conflict.

27. You can help overcome team conflict by …. …BUILDING A WINNING TEAM

28. Team Conflict Management EVALUATION QUESTIONS USE: USE: –a. Strongly agree –b. Agree –c. Disagree –d. Strongly disagree –e. Don’t know 1.I found the presentation material easy to understand. 2. This Advantage session increased My knowledge of the subject presented. 3. I will be able to use some of the Information from this session in the future. 4. The presenter was well prepared for this Advantage session. 5. This presentation should be repeated in future semesters.