1. LIVING ON CAMPUS: Telecommunications Services in the Residence Halls January 20, 2015 Odette Fung & Wilson Mendez, University at Albany, ITS Matt McDowell, Apogee

2. Telephone Services University Provided red phone  University provides one red phone per suite or bedroom depending on your Quad. One phone per suite is provided for Colonial, State and Dutch Quads; one per bedroom on Indian, Freedom, Alumni and Freedom Quads and Empire Commons.  This telephone is the property of the University and must remain connected at all times. On campus calling  Call professors, administrative offices or other resident students for free by dialing their 5 digit extension. E911  There is a database of the building and room location for every extension on campus, including the residence halls. If you dial 911 from an on campus phone, University Police Department (UPD) will know where to go even if the caller cannot respond. Emergency Blue Light Phones  Blue Light Telephones are located all around the University grounds and in most women’s restrooms. In an emergency, open the phone box, pick up the phone, and talk to the University Police. Helpdesk  24 hour helpdesk to report a problem with your phone or communication jacks (voice, data/computer or cable TV).  Call extension 24588 from your University Red Phone. University Switchboard  Automated voice recognition available 24/7.  Switchboard Operators available business hours, Monday – Friday 8:30 AM – 5:00 PM.  Dial ‘0’ from on campus or (518) 442-3300 from off campus.

3. OTHER TELEPHONE SERVICES  Voicemail: Voicemail is provided as an optional voice service through Apogee. To subscribe to this service through Apogee, call extension 24588 from your red phone and press option 1 or call their toll free number (866)478-8861 from a mobile phone.  Local, long distance, toll free access and incoming calls are available as an optional voice service through Apogee. To subscribe to this service through Apogee, call extension 24588 from your red phone and press option 1 or call their toll free number (866)478-8861 from a mobile phone.

4. Reporting a problem If you do not have dial tone, make sure your telephone is plugged into the telephone jack, not the data/computer jack – this is a common mistake. If you need your telephone, data or cable television jack repaired, call extension 24588 and follow the menu.

5. RESIDENTIAL STUDENT HELP LINE - EXTENSION 24588 (518-442-4588)  OPTION 1 – PERSONAL COMPUTER, INTERNET SERVICE, WIRED INTERNET CONNECTION, WIFI IN RESIDENCE HALLS  OPTION 2 – NEED PHYSICAL REPAIR FOR YOUR JACK, NEED REPAIR FOR YOUR RED UNIVERISTY PHONE  CABLE TV - STATIC, NO RECEPTION, ETC, CALL (518) 640-8621

6. INTERNET/DATA SERVICES UA has Partnered with Apogee to provide the residential network (ResNet). All residence halls have reliable, high-speed wired and wireless access to the Internet and 24x7 customer support. What's included in this service?  Wired and wireless Internet access  24/7 customer service  Enhanced support with dedicated bandwidth for gaming consoles  An on-site technician  No restrictions or throttling of certain applications (it's your bandwidth, use it how you want- but always follow the law!) How fast will the Apogee network be? The new ResNet service is configured to dedicate bandwidth to each student; Apogee and UAlbany are committed to providing you with access that is equal to or better than broadband access at home.

7. CONNECTING TO THE NETWORK  Where can I connect to the new network? Do I have to be on my quad? Once you have activated your account, you can access the service anywhere, even from another quad or Empire Commons. Wireless access is available in all residence halls and outdoors for 50 feet around all buildings. You will not have to re-register if you want to connect from another residential area.  How do I get connected? It’s easy to sign up for an Apogee account: Go to the Apogee web site at https://www.myresnet.com/ Click the Create My Account button Enter your contact information and Choose the University at Albany as your campus Choose the Quad and Hall that you have been assigned to You will then be given the option to upgrade your internet service or to use the basic high speed service https://www.myresnet.com/  Enter your campus address information  Create your own Username and Password  Verify your information and click submit to Create your account  Want to connect a device? Go to www.myresnet.com and click “Connect a Device”  Apogee is located on campus at State Quad, Eastman Tower, 1 st Floor. Office hours can be found at http://www.facebook.com/ApogeeAlbany http://www.facebook.com/ApogeeAlbany

8. SECURITY  How secure is my connection? The new ResNet service will be a protected environment. It will only be accessible to residential students who have activated their Apogee account.  Wired connections are very secure. We recommend that any time you are conducting business involving sensitive and/or personally identifiable information, you use a wired connection. We recommend having an Ethernet (CAT 5 patch) cable so you can connect as necessary.  Wireless connections in public places are inherently less secure. Only residential students will be able to access the wireless network, but these connections are not encrypted or secure the way wired connections are. You should avoid conducting any business involving sensitive information using a wireless connection.

9. OPTIONAL SERVICES BASIC SERVICE (included – no additional cost)  10.0 Mbps/1.0 Mbps – up to 2 devices total  Additional Device(s) 10.0 Mbps/1.0 Mbps OPTIONAL SERVICES  Fall Choice - $69.00  20.0 Mbps/2.0 Mbps  wired connection  Fall & Spring Choice - $138.00  20.0 Mbps/2.0 Mbps  wired connection  Internet Phone Service  $90/semester, $25 non-refundable installation fee, and a $75 refundable deposit for the adapter  Voicemail & Remote Voicemail Access  Caller ID  Call Waiting & Call Waiting Caller ID  3-Way Calling  Call Return  Domestic Long distance calling is Included  Toll free and local calls  Incoming calls For additional questions or concerns about the ResNet service, please contact the Department of Residential Life at reslife@albany.edu.reslife@albany.edu

10. CABLE TV Back to School Program 2014 If you want to upgrade from basic cable in on-campus housing to Digital, HD, DVR, or premium channels please submit your information to the following site. www.twcny.com/campus A Time Warner Cable representative will call you back to get the necessary information to create your order and have the equipment ready to pick when you arrive on campus.

11. CABLE TV To report problems with your cable service, please call Time Warner Cable at (518) 640-8621 Channel Lineup: http://www.albany.edu/housing/docs/lineup.pdf OTHER INFORMATION : http://www.albany.edu/housing/cable.shtml http://www.albany.edu/housing/cable.shtml

12. Time Warner Cable Packages  Call 1-855-375-9005 to order.

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