1. A Resident’s View David Kaner West End Partnership Board Covent Garden Community Association

2. A Resident’s View Map Data © Google 2014

3. London’s West End £43 Billion of GVA 86,000 Businesses 575,000 Jobs 200 Million visitors annually 56,000 Residents Map Data © Google 2014

4. Current Situation “Night-time” noise already a problem o People on street, in rickshaws o Traffic o Rubbish collections – up to 50 operators in a small area Existing servicing activities o LGV and HGV o Independents and chains Result – Noise reduces at 00:00 and starts at 06:00 o 6 hours is not enough time to sleep

5. 08:00 Westminster Average East Covent Garden Outer London Average UK Average A Quiet City? Source: Westminster Noise Strategy 2010-15 Day

6. Hierachy WasteDelivery Reduce Re-use Recycle Reduce o By consolidation Replan o During day to reduce kerb congestion Retime o Shoulder hours not core “night”

7. Too many deliveries?

8. Retiming Deliveries Right PLACE Right TIME Right EQUIPMENT Right WAY Right ALWAYS

9. Right PLACE Fine Urban Grain Narrow streets and tall buildings amplify noise Not just the noise of the delivery itself Imagery © Google 2014

10. Right PLACE - to stop

11. Right Place A4200 Kingsway A 40 Holborn Imagery © Google 2014

12. Right TIME Sensitive times for residents Congestion at destination or en-route Peak time is not the same everywhere Map Data © Google 2014

13. Which is Peak? Map Data © Google 2014 Thursday 8:30 AMThursday 11 PM

14. Right EQUIPMENT Receiving site o Yard design o Doors, shutters o How to get access Vehicle o Engine o Refrigeration o Doors, shutters o Tailgate, lift o Audible warnings Cargo o Cages o Pallet trucks o Bottles o Cartons o …….

15. Source: Westminster Noise Strategy 2010-15 60 dB(A) at 7.5m

16. 60 dB(A) at 7.5m in open area WHO Guidline is 30dB in a sleeping area and no noise peaks higher than 45dB Open window provides -10dB Is 60dB(A) Quiet?

17. Right WAY Noise results from choices o Equipment o Behaviour Revs, speeds Turning off noise sources o Radio, audible alarms, refrigeration units Attention to detail o Doors, shutters, tailgates, lifts

18. TNO Report TNO Report MON-RPT-2010-00466 Test speed is 12 ½ mph

19. Plenty of good material

20. Right ALWAYS Can it be done all the time? What if it is still (sometimes) noisy?

21. Approaches Contact the Store Contact the Seller Contact the Logistics company Contact the Council Contact TfL

22. What do I want? Delivery consolidation FIRST Coordinated deliveries o Daytime 08:00-20:00 Quiet Deliveries o Shoulder 06:00-08:00 & 20:00-23:00 “Silent” Deliveries o 23:00-06:00

23. Permission needed.. Licensing system o Delivery point, Logistics Company and Driver o No licence to deliver “out of hours” means a penalty o Enforcement by CEO (Councils) Complaints result in Licence Review o Licence withdrawn if not fixed

24. Benefits ResidentsBusinesses Reduce noisy deliveries Increase only in quiet ones Clear process to stop repeat offenders Not just a “code of practice” Clear on who/can can’t deliver Compliance has a business benefit

25. A Resident’s View Consolidate first Quiet Deliveries are possible o Right PLACE, TIME, EQUIPMENT, WAY Focus on “Shoulder” period o Don’t try “at night” yet Need a licensing type process o Provides assurance for residents o Removes “cowboy” operators o Clear benefit to compliance