1. Learning in motion. What is your CQ? Developing your cross cultural competencies through co-operative education Dr. Norah McRae, Executive Director Karima Ramji, International Coordinator

2. Learning in motion. How did we get here? CANEU-COOP program Research on CQ development of students WatCACE funding to continue research and curriculum development

3. Learning in motion. Session Outline: What is culture? What does it mean to be effective in a cross cultural setting? Cultural intelligence (CQ) framework Putting it into motion: D.R.I.V.E. The UVic approach

4. Learning in motion. What is Culture?

5. Learning in motion. The Cultural Iceberg

6. Learning in motion. Navigating cultural icebergs using Cultural Intelligence Cultural intelligence is the ability to be effective in a cross-cultural setting (Earley & Ang, 2003)

7. Learning in motion. Cultural Intelligence Video clip: “CQ Wheel” (3:13)“CQ Wheel”

8. Learning in motion. A person's interest and confidence in functioning effectively in culturally diverse settings. Intrinsic Interest - deriving enjoyment from culturally diverse experiences Extrinsic Interest - gaining benefits from culturally diverse experiences Self-efficacy - having the confidence to be effective in culturally diverse situations CQ - Drive The four basic aspects of Cultural Intelligence

9. Learning in motion. A person's knowledge about how cultures are similar and how cultures are different. Business - knowledge about economic and legal systems Interpersonal - knowledge about values, social interaction norms, and religious beliefs Socio-linguistics - knowledge about rules of languages and rules for expressing non-verbal behaviors CQ - Knowledge The four basic aspects of Cultural Intelligence

10. Learning in motion. How a person makes sense of culturally diverse experiences. Occurs when people make judgments about their own thought processes and those of others CQ Strategy Awareness - knowing about one's existing cultural knowledge Planning - strategizing before a culturally diverse encounter Checking - checking assumptions and adjusting mental maps when actual experiences differ from expectations

11. Learning in motion. A person's capability to adapt verbal and nonverbal behavior to make it appropriate to diverse cultures. This involves having a flexible repertoire of behaviors to suit a variety of situations CQ Behavior Non-Verbal - modifying non-verbal behaviors (e.g., gestures, facial expressions) Verbal - modifying verbal behaviors (e.g., accent, tone)

12. Learning in motion. 1. CQ DRIVE 2. CQ KNOWLEDGE 3. CQ STRATEGY 4. CQ ACTION 4 CQ Capabilities Intrinsic Extrinsic Self-Efficacy What cultural understanding do I need? What’s my plan? What’s my motivation for this interaction? © 2010 Cultural Intelligence Center, www.culturalq.com © 2012 Cultural Intelligence Center Cultural Intelligence Framework(CQ) Business Values & Norms Socio-Linguistic Leadership How should I adapt? Speech Acts Verbal Nonverbal Planning Awareness Checking

13. Learning in motion. CQ at UVic Co-op & Career CANEU-COOP research Cross-cultural competencies Intercultural Service Learning Publications Curriculum for various stakeholders Students going abroad International students on campus Faculty and Staff Employers? Putting CQ in motion at UVic

14. Learning in motion. CQ at UVic Co-op & Career CANEU-COOP research Putting CQ in motion at UVic Cultural Intelligence Report for 2012-2013

15. Learning in motion. Connecting the dots… Employability – why would my employer, ASYS Group in Germany, value these skills? Johannes Mueller, CANEU-COOP student at UVic

16. Learning in motion. CQ at UVic Co-op & Career Cross cultural competencies Based on CQ framework Students’ learning objectives, midterm and final assessments Employer assessments Putting CQ in motion

17. Learning in motion. Competency Framework M.Barber, Bcom student Cross cultural knowledge I have learned so much about Japan's culture as well as KSU's working culture since I started my co-op here. There are some things that I don't agree with with the Japanese working style. For example: many of my co-workers stay at work until 12~1am everyday. positive feedback is not really used Even though I dislike it, I respect it.... I hope to work in many different countries to experience different working cultures!

18. Learning in motion. Competency Framework M.Barber, Bcom student Cross cultural behaviour …. with my time here I have adapted to it. I have however mentioned to my supervisors the importance of positive feedback. At first I was only getting negative feedback, however now for the past 2 months they have been giving me positive as well!

19. Learning in motion. Competency Framework Insert a sample assessment – Mitraya Barber (Kyoto Sangyo University)

20. Learning in motion. Putting CQ in motion at UVic CQ at UVic Co-op & Career Intercultural Service Learning Offered in Fall 2012 Multi –faculty initiative Open to all students

21. Learning in motion. Intercultural Service Learning Service learning in an intercultural organization 6 weeks @6 hrs/week Diversity, culture, language Motivation, Strategy, knowledge, behaviour 200 level 1.5 credit course, Hosted by Pacific and Asian Studies Faculty members from PAAS, Psychology, Education, and Equity & Diversity office International Co-op and Career at UVic Reflection Targeted to domestic and international students at UVic

22. Learning in motion. CQ at UVic Co-op & Career Publications Enhancing Cultural Intelligence through Co-operative and Work- Integrated Education Students as Culturally Intelligent Change Agents: Global Citizenship and the Workplace Presentations, interviews Conferences University Affairs interview Putting CQ in motion at UVic

23. Learning in motion. Curricula Students going abroad Workshops for students re: CQ Resources that help with learning about host culture Midterm and final assessments Debriefing sessions Putting CQ in motion

24. Learning in motion. Putting CQ in motion at UVic: student voices At the pre-departure lecture at UVic, we talked about values such as power distance, punctuality, team work and long/short term thinking -my experience points them out for me time by time. I am glad that I am prepared and now I can realize and pay more attention to the culture difference and not get mad. Everyday there is always something new happening to me. For example, my first time taking subway here, the train stopped in front of me. I was just standing still and waiting for the door open automatically as it does both in Canada and in China. But here, nope. You need to press the button to open the door by yourself. The guy behind me with his bike stared at me weirdly as thought I was crazy or in my own spiritual world without paying attention to the outside world. He stepped in front of me and pressed the door open for me. lol Such thing almost happened to me everyday. hahahaha. Zhijie Yin, ENG student

25. Learning in motion. Curricula International students Workshop series Understanding culture & cross-cultural competencies Connecting cross- cultural competencies to your experiences Cross-cultural competencies in your job search How culture plays out in interviews Cross-cultural competencies in the workplace Putting CQ in motion

26. Learning in motion. Curricula for Faculty and Staff DRIVE to cross- cultural effectiveness Drive Reflect Initiate Values Evaluate Putting CQ in motion

27. Learning in motion. CQ at UVic Co-op & Career A curricular module for Employers? Putting CQ in motion

28. Learning in motion. Future plans Continue research Develop online curriculum Continue to share findings and curriculum in the co-op education context

29. Learning in motion. References Earley, P. C., & Ang, S. (2003). Cultural Intelligence: Individual Interactions Across Cultures. Stanford, CA.: Stanford University Press. Ang, S., & Van Dyne, L. (2008). Conceptualization of Cultural Intelligence: Definition, Distinctiveness, and Nomological Network. In S. Ang & L. V. Dyne (Eds.), Handbook of cultural intelligence: theory, measurement, and applications (pp. 3-15). Armonk, NY: M.E. Sharpe. The Cultural Intelligence Difference: Master the One Skill You Can’t do Without in Today’s Global Economy by David Livermore (AMACOM 2011) Customs of the World: Using Cultural Intelligence To Adapt, Wherever You Are by David Livermore (The Great Courses 2013) http://www.culturalq.com/books.html

30. Learning in motion. Thank you! Questions? Dr. Norah McRae, nmcrae@uvic.canmcrae@uvic.ca Karima Ramji, ramjik@uvic.caramjik@uvic.ca