1. Borough of Manhattan Community College, March, 2014 Institutional Effectiveness and Strategic Planning

2. The SmartEvals System Uses OUR evaluation survey, Likert scale (5 levels) Uses OUR evaluation survey, Likert scale (5 levels) Spring 2014 evaluation window will be open from April 22 to May 15 th (day before finals). Our window will be 21 days. SE recommends 23 days. Spring 2014 evaluation window will be open from April 22 to May 15 th (day before finals). Our window will be 21 days. SE recommends 23 days. To use the SmartEvals pre-programmed Likert reports, we must change the value system to: 5=Strongly Agree, 4=Agree, 3=Neutral, 2=Disagree, and 1=Strongly Disagree. To use the SmartEvals pre-programmed Likert reports, we must change the value system to: 5=Strongly Agree, 4=Agree, 3=Neutral, 2=Disagree, and 1=Strongly Disagree. Levels of access will be set. ONLY faculty will have access to written comments. ONLY faculty and Chairs will have access to individual level electronic reports. Levels of access will be set. ONLY faculty will have access to written comments. ONLY faculty and Chairs will have access to individual level electronic reports. The list of students in courses will be extracted two weeks before the evaluation window opens (April 8 th ). Anyone who has OFFICIALLY withdrawn from the class will NOT receive an evaluation. (Last day for an official “W” is April 24.) The list of students in courses will be extracted two weeks before the evaluation window opens (April 8 th ). Anyone who has OFFICIALLY withdrawn from the class will NOT receive an evaluation. (Last day for an official “W” is April 24.) 2

3. Improving Response Rates Administration sends emails to Students with increasing urgency – For Example: email reminder #5… Administration sends emails to Students with increasing urgency – For Example: email reminder #5… Class evaluations for {SCHOOLNAME} are still going on! Here is a list of surveys on our system that we have ready for you: {CURRENTCLASSES} And you can fill them out in less than ten minutes! The benefits to you are: You will stop getting reminders. You can improve your classes. You will help us decide which teachers are doing well! Login: {LOGINLINKSSO} Thank you! Administration sends reminders to faculty with TIPS for higher responses Administration sends reminders to faculty with TIPS for higher responses Faculty maintain good rapport with students, talk about changes and improvements – how results have been used in the past. Faculty monitor the response rates and talk about it in class. Faculty maintain good rapport with students, talk about changes and improvements – how results have been used in the past. Faculty monitor the response rates and talk about it in class. Faculty pass out printed reminders (suggested on the web site) Faculty pass out printed reminders (suggested on the web site) Faculty send additional emails to students Faculty send additional emails to students 3

4. Improving Response Rates Sending SIX Administrative Emails… Sending SIX Administrative Emails… This chart shows the efficiency of all "To Students" emails based on the performance in the first 48 hours after the email was sent. Please note that the average school that sends out email #6 generally gets about an 8% higher response rate, so simply send more emails to easily increase response rates! 4

6. Improving Response Rates: Faculty send emails, too Faculty Email #1 Faculty Email #2 Faculty Email #3 6

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