1. Copyright © 2014 Sky Software. All rights reserved. www.skyits.com

2. Guest Service Center (GSC) G-Link (Guest Link) Reports Internet (GSM Modem) Interactive Voice Response (IVR) QMS Mobile Interfaces Stores Horizon Quality Management System skyits.com/products/quality-management Hotel Guests Service Dept. Agents Notifications (Mobile, Pager, Email) PABXPMSEMSGlitchHRMSBMS www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

3. Workflow 1: Guest Requests over Telephone skyits.com/products/quality-management Guest calls the GSC to request an extra bed GSC agent enters the request into QMS QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request HK agent is notified via SMS & completes the order via IVR GSC agent ensures that the request is complete to guest satisfaction www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

4. Workflow 2: Job Request by an Employee skyits.com/products/quality-management While inspecting the room by HK, a broken bulb was found HK Supervisor adds the job of replacing the bulb via IVR instantly QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request The technician receives the request and replaces the bulb The technician finishes the request via IVR www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

5. Workflow 3: Event-driven Job Requests skyits.com/products/quality-management Guest-related Events QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request Requests are delivered to the specialized personnel separately Technicians complete their assigned Work Orders via IVR www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

6. Workflow 4: Job Requests based on Guest Preferences skyits.com/products/quality-management Upon check-in procedure on the PMS QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request The service dept. agent receives the job details via SMS The service dept. agent completes the order via IVR www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

7. Components skyits.com/products/quality-management  Sky Horizon Quality Management System (QMS)  Sky Horizon Engineering & Maintenance System (EMS)  Sky Horizon QMS Mobile Application (QMS Mobile)  Sky Horizon QMS Glitch Management System  Sky Horizon QMS Interactive Voice Response (QMS IVR)  Sky Horizon QMS Guest Link (QMS G-Link)  QMS Interfaces www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

8. References skyits.com/products/quality-management  InterContinental Hotel Dubai Festival City  Riyadh InterContinental Hotel  Abu Dhabi InterContinental Hotel  InterContinental Doha Hotel  Four Seasons Hotel Cairo at the First Residence  Crowne Plaza Hotel Dubai  Jordan InterContiental Hotel  Crowne Plaza Hotel Jeddah  Jeddah InterContinental Hotel  Mövenpick Hotel Bahrain  Gefinor Rotana Beirut  Crowne Plaza Hotel Abu Dhabi Yas Island  Al-Khobar InterContinental Hotel  Majestic Arjaan by Rotana Hotel  Al-Jubail InterContinental Hotel  Regency Bahrain InterContinental  InterContinental Doha The City Hotel  Phoenicia InterContinental Hotel  Taif InterContinental Hotel  Crowne Plaza Hotel Amman  Crowne Plaza Riyadh Minhal  Crowne Plaza Al-Khobar  Crowne Plaza Doha Hotel at The Business Park  Crowne Plaza Madinah  Dar Al-Tawhid InterContinental Hotel  Kempinski Ishtar Hotel  Dar Al-Iman InterContinental Hotel  Dar Al-Hijra InterContinental Hotel  Dar Al-Taqwa Hotel  Holiday Inn Dead Sea Hotel  InterContinental Hotel Aqaba  Holiday Inn Dana Hotel  Rocco Forte Hotel Abu Dhabi  Al Gassar Resorts  Le Vendome Intercontinental Beirut  One to One, The Village  InterContinental Lusaka  InterContinental Mauritius Resort  Al Jawhara Hotel  Gloria Hotel, Media City  Yassat Hotel  InterContinental Nairobi  Leisure Lodge  Sankara Hotel  Crowne Plaza Nairobi  Sheraton Kampala Hotel  Amwaj Rotana Resort at Jumeirah Beach Hotel  Fujairah Rotana Resort & Spa  Media Rotana, Dubai  Crowne Plaza Jordan Dead Sea Resort  Kempinski Hotel Aqaba  Lagoon Hotel & Resort  Divan Erbil www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

9. Thank You skyits.com/products/quality-management www.skyits.com Copyright © 2014 Sky Software. All rights reserved.