1. Source: J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. Luxury Segment Overall Satisfaction Index Included in the study by not ranked due to small sample size: Le Meridien Hotels and Resorts, Sofitel, St. Regis Hotels & Resorts, and The Luxury Collection. The Ritz-Carlton Hotel Four Seasons Hotels and Resorts Luxury Segment Average Fairmont Hotels & Resorts Inter-Continental Hotels J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM Upscale Segment Overall Satisfaction Index Embassy Suites Hotels Renaissance Hotels and Resorts Omni Hotels Marriott Hotels, Resorts and Suites Westin Hotels & Resorts Hyatt Hotels & Resorts Upscale Segment Average Wyndham Hotels & Resorts Hilton Hotels & Resorts Adam’s Mark Hotels & Resorts Radisson Hotels & Resorts Doubletree Hotels & Resorts Crowne Plaza Hotels and Resorts Sheraton Hotels & Resorts

2. Source: J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. Included in the study by not ranked due to small sample size: Wellesley Inn and Suites. Hilton Garden Inn Courtyard Marriott Holiday Inn Select Clarion Holiday Inn Hotels & Resorts Four Points by Sheraton Mid-Price Full Service Segment Average Ramada Inn Quality Inn/Quality Suites Best Western Howard Johnson Included in the study by not ranked due to small sample size: Outrigger Hotels & Resorts and Wyndham Garden Hotel. Mid-Price Full Service Segment Overall Satisfaction Index Mid-Price Limited Service Segment Overall Satisfaction Index SpringHill Suites Wingate Inn Drury Hotels Hampton Inn & Suites Comfort Suites Holiday Inn Express Country Inns & Suites Mid-Price Limited Service Segment Average Baymont Inns & Suites Sleep Inn AmeriSuites Fairfield Inn La Quinta Inn Comfort Inns AmeriHost Inn J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM

3. Source: J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. Included in the study by not ranked due to small sample size: TownePlace Suites. Included in the study by not ranked due to small sample size: Best Value Inn and Rodeway Inn. Economy/Budget Segment Overall Satisfaction Index Microtel Inns & Suites Red Roof Inns Ramada Limited Econo Lodge Days Inn Economy/Budget Segment Average Budget Host Motel 6 Super 8 Travelodge Knights Inn Homewood Suites by Hilton Residence Inn Extended Stay Segment Average Hawthorn Inn & Suites Extended Stay Segment Overall Satisfaction Index J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM