1. Function Statement Calibration Reliability test Life test Vibration test Dropping test Quality system audit Incoming inspection Vendor survey Vendor evaluation Vendor surveillance First article inspection Roving inspection Tollgate inspection Final inspection Line audit Ongoing reliability test Outgoing quality control OQCOQCVQA/IQCVQA/IQCIPQCIPQCQEQE QC&A Department

2. Quality Control Flow Chart Incoming material Stocks Products Warehouse Shipping Out I Q C F Q C IPQC Sampling inspection Reject area OQC Producting 100% In line Functional Check Each Station Working According to SOP Self-inspection SORTING OK Check NG

3. YES Feedback Flow Chart for Customer Complaint Customer complaint Decide the responsibility Describe the root cause Permanent Check / Action plan Reply customer Standardize and finish Preliminary analysis Customer confirm Verification of effectiveness Inform customer Sales Q A Responsibility Dept. Sales Q A Responsibility Dept. OK OK NG NO