1. Copyright © 2014 Tata Consultancy Services Limited Central Government Strategy Forum June 24-25 2014 How TCS is Transforming Citizen Services in UK Kerry Chapman – Public Sector Marketing Director Adrian Smart – Business Development Manager Graeme Hill – Business Development Manager

2. Who are We? Jaguar Land Rover is part of Tata Motors Tata Steel is the world’s 9 th largest Steel company The World’s Thinnest Watch Titan Edge Tata chemicals is the world’s 2 nd largest producer of soda ash The world’s most economic car the Tata Nano produced by Tata Motors Tetley is part of Tata Global Beverages, the 2 nd largest tea company in the world Tata Communications is the no. 1 global international wholesale operator Over 100 operating companies across 7 industry sectors and in over 100 countries Europe generates 30% of group revenue $100 billion (FY2013) Over 540,000 employees worldwide One of the largest foreign investor in UK industry including: Diligenta Tata Steel Tetley Tea Jaguar Land Rover

3. Tata Consultancy Services in Europe Helping European businesses since 1975 European team of over 50,000 consultants More than 350 customers across the continent Including 44 of the FT Europe top 100 companies. Top Employer in Europe Award UK Operations Over 9,000 staff across more than 60 sites Approximately 50% local employees UK customers include 24 of the FTSE 100 Top Employer in UK Award Investor in People Gold Award Business in the Community Platinum Tick

4. Inspire Engage Involve IT Futures Community engagement with schools, colleges and Universities. IT Academy University partnerships, job opportunities, internship, research projects, apprenticeship, and work placements Sponsorship & Support High profile support to inspire young people in to engineering and technology TCS UK “Young people and technology” programme Why is it important? Computing and telecoms related higher education courses in the UK have declined by 44% since 2001 Computing A-levels have declined by 60% since 2003 IT-related GCSE courses have declined by 57% since 2005 Approximately 17% of the IT workforce is female A potential talent pipeline challenge for TCS in the UK Young people and employability is a burning public policy issue and likely to remain so for the next five to 10 years.

5. From Legacy to Digital 300,000 employees with 80% delivery focus Large scale technology enabled transformation Consulting Application Development, Rationalisation and Maintenance IT Infrastructure Services Mainframe Transformations Digital Services (Social, Big Data, Mobile, Cloud)

6. Global TCS Public Sector Footprint United States Colombia Mexico United Kingdom European Union Hungary India Kenya Uganda China Singapore Malaysia Saudi Arabia Bahrain Australia Canada Citizen Services Social Development Public Health Public Infrastructure Justice and Security Revenue & Taxation New York’s Department of Probation Ministry of Education, Saudi Arabia Passport SEVA, India Tax Platform Transformation, Kenya eHealth, Guangdong Province

7. Ongoing UK Public Sector engagements "Tata has played a transformative role in the UK and I’m delighted that their consultancy service is now opening a delivery centre in Liverpool creating 300 jobs. This will make a real difference to the local economy and further strengthen the company’s ties to the UK.” Prime Minister David Cameron (18 th February 2013) Peterborough TCS Public Sector Delivery Center Liverpool TCS Public Sector Delivery Centre Cardiff City Council Scottish Government Improvement Service – myaccount Dept of Work & Pensions Child Maintenance Group (CMG) Dept of Work & Pensions National Employment Savings Trust (NEST) Home Office Disclosure & Barring Service (DBS)

8. Balancing Efficiency, Reform and Growth Continued Austerity Digital by Default Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experience

9. Balancing Efficiency, Reform and Growth Digital by Default Continued Austerity Dependency on Legacy Supplier Base Broadening Capability and capacity to deliver large scale programmes within a highly complex multi- vendor environment

10. Balancing Efficiency, Reform and Growth Supplier Base Broadening Dependency on Legacy Continued Austerity Aversion to Risk Digital by Default New Service Delivery/ Commercial Models Investment and commercial flexibility to manage and deliver outcome based contracts Experience in delivering digital transformation to reduce costs whilst enhancing the citizen experience Capability and capacity to deliver large scale programmes within a highly complex multi- vendor environment

11. Transformation and Innovation Experience

12. Business Delivery Model Innovation

13. Transformation and Innovation Experience Platform Transformation

14. Transformation and Innovation Experience Platform Transformation

15. Transformation and Innovation Experience IT Development Innovation

16. Transformation and Innovation Experience IT Service Delivery Innovation

17. Transformation and Innovation Experience Digital Transformation

18. Engaging early and adding value Application Modernisation Tata is a long term investor in UK across a number of business sectors TCS is one of the largest global IT organisations Strong delivery history in Europe Investing in UK skills Global innovation Building on success with HMG Broad range of ICT and BPS services Become a long term transformation partner to HMG Application Development Business Process Services Application Maintenance and Support Transformation Consultancy Services IT Infrastructure Services Platform and Software as a Service

19. Copyright © 2014 Tata Consultancy Services Limited THANK YOU Kerry Chapman – Public Sector Marketing Director kerry.chapman@tcs.com Adrian Smart – Business Development Manager adrian.smart@tcs.com Graeme Hill – Business Development Manager graeme.hill@tcs.com