1. Steria and Corporate Responsibility (CR)
Managing our business responsibly

2. Corporate responsibility is at the heart of our strategy
It is about
Sustainable growth
Respect and equality between stakeholders
Social purpose of our business life
Steria and corporate responsibility (CR)
Slide 2

3. Corporate responsibility is at the heart of our strategy
It is a part of our DNA
Founder vision
Unique governance
Living values
Employee engagement
It is embedded in everything we do
Business solutions
Client service
Employee relations
Shareholder relations
Local community links
Steria and corporate responsibility (CR)
Slide 3

4. Steria and corporate responsibility (CR)
Some achievements
Bombay Stock Exchange award for best CSR practice in promoting educational programmes for communities for 3 consecutive years
Nasscom Social Innovation Honours
Golden Peacock special commendation award for CSR
Gaia: one of the best score in sustainable development index for midcaps on the Paris Stock Exchange
Improvement in CR ratings by Vigeo agency
2010 Grand Prix for employee shareholding in France
Number 2 listed by Great Place to Work Institute in Norway
HR excellence award in Spain
Highest score in Carbon Disclosure Project 2010 for our market sector with an A rating
Best supplier awarded by SFR in France
Steria and corporate responsibility (CR)

5. Communicating our activities
CR brochure
Benchmark surveys
Vigeo and Gaia
Showcases on UN Global Compact page
Steria and corporate responsibility (CR)

6. We support the UN Global Compact initiative
Covers ten universal principles:
human rights
labour standards
the environment
anti-corruption
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

7. The 4 parts of our Corporate Responsibility strategy
1. ENVIRONMENT
2. MARKETPLACE
Build a sustainable environment and help our clients do the same
Take responsibility for our actions and for promoting ethical business practices
Steria and CR
3. WORKPLACE
4. COMMUNITY
Support the growth and development of our people
Help disadvantaged people to help themselves by giving them access to IT, to education and to a job
Steria and corporate responsibility (CR)

8. Governance Model CR Advisory Board Group CR sponsor: François Enaud
CR programme director
Solfrid Skilbrigt
Corporate Responsibility STEERING COMMITTEE
Solfrid Skilbrigt
CSR programme director
Marketplace
responsibility
Excom sponsor:
Laurent Lemaire
Economic
responsibility
Excom sponsor:
Olivier Vallet
Governance
Excom sponsor:
Laurent Lemaire
Environmental responsibility
Excom sponsor:
John Torrie
Environmental responsibility
Excom sponsor:
John Torrie
Workplace
responsibility
Excom sponsor:
Johan Vermeule
Social responsibility
Excom sponsor:
François Mazon
Communities
Excom sponsor:
Mukesh Aghi
Communities
Excom sponsor:
Mukesh Aghi
Network Leader
Solfrid Skilbrigt
Network Leader
Markus Hackenjos Joachim Philippi
Network Leader
Network Leader
John Neilson Siva Niranjan
Network Leader
John Neilson.
Network Leader
Hilde Solberg Holm
Network Leader
Sylvie Verstraeten.
Network Leader
Dominique Lambert / Gayathri Mohan
Network Leaders
Dominique Lambert Gayathri Mohan
Steria and corporate responsibility (CR)
Slide 8

9. Part 1: ENVIRONMENT (Green)
Build a sustainable environment and
help our clients do the same
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

10. Helping other Sectors to cut Carbon Emissions
Smarter use of ICT* across all economies could reduce global emissions by 15+% by 2020
ICT
a small
contributor
to climate
change
can play a
big role in the
solution & containment of climate change
~15% reduction
~2%
~98%
Source: Smart 2020: Enabling the low carbon economy in the information age,
The Climate Group and McKinsey Company, 2008
*ICT: Information and Communication Technology
Steria and corporate responsibility (CR)

11. Steria and corporate responsibility (CR)
Environmental objectives for a ‘win-win’ for all
Objectives based on where we can have maximum positive impact 11
Steria and corporate responsibility (CR)

12. Building a Sustainable Environment
Engage each individual in building a sustainable environment
Instil and support culture among all employees in living green
Green Ambassadors across the company
Focus on what we can do in ‘day to day’ business
Decrease use of paper, travel and energy consumption
Increase recycling in all areas and reduce waste
Encourage our employees to take the best practice to their homes, local schools and neighbourhood communities
Integrate environmental thinking into the business
Be proactive in providing though leadership to our clients and partners
ISO certification on a global basis
Go beyond regulatory reporting
Demonstrate our achievements, credentials and plans to all stakeholders
Examples: GRI Performance Indicators, Carbon Disclosure Project and UN Global Compact
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

13. Helping our clients become greener
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

14. Value add with Green Solutions to Clients
“Develop innovative solutions utilising
applications, infrastructures & networks and support
our clients to make their business become more cost effective and environmentally sustainable”
Field Service Mgt
Energy Management
Workflow
Green IT
Smart Transport
E-government
Sustainability Consulting
Smart Metering
Steria and corporate responsibility (CR)

15. 2010 Achievements for Environment
CDP2010 gives Steria Performance Banding/Rating of ‘A’ and Disclosure Score of 89%. Only organisation in our market sector receive ‘A’ banding.
Carbon Neutral for Air & Road from 2010 with two offset projects, one in India and the other in China.
Establishment of Environmental Management System to ISO14001 with certification achieved in Spain, Germany, Austria, Poland, UK (HQ, Belfast & Reading), Sweden and Norway.
Move to a ‘eco-Smart’ Green building in Sweden.
Developing Green capabilities & solutions to take to Clients.
Best Supplier Challenge Award at SFR for Innovation, Customer Satisfaction and Sustainable Development.

16. Carbon Neutral for ‘Air and Road’ Travel
India
21.93MW Electricity, local employment and Infrastructure
China
>500 jobs, unique initiative, only project to use CMM as
fuel for gas supply

17. Objectives for Environment 2011 and beyond
Our ‘Living Green’ initiatives will instil greener behaviour and focus on ‘greening our offices’, including the move to ‘energy positive’ Green building in France, and putting in place a process to measure paper, toner and water consumption and waste disposal, and implement paper and waste reduction initiatives.
Continuation of ISO14001 certification programme across the group to a completion.
Continuation of Carbon Neutral for Business Travel across the group.
Support our Clients with our thought leadership and solutions to become a more environmentally sustainable business.
Externally report our activities to Carbon Disclosure Project, UN Global Compact and Global Reporting Initiative (GRI).
Steria and corporate responsibility (CR)

18. Part 2: MARKETPLACE
Taking responsibility for our actions and promoting ethical business practices
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

19. Steria and corporate responsibility (CR)
Steria Code of ethics
Ethics for us means not just being compliant with the law but about living according to our values
Ensuring that our employees are doing business in conformity with our values
Ensuring healthy business practices
Ensuring that our suppliers are compliant with Steria ethics
Steria and corporate responsibility (CR)

20. Ensuring that all managers and employees live our values
Human values and shared ownership are deep in our DNA
Simplicity
Simplicity is the core value expressing the personality and the style of the company and enables us to deliver effective solutions and results for our customers. It is also a company philosophy, having simple processes and structures enable us to take decisions quickly, rapidly transforming ideas into results which excel.
Respect
All along the 40 years of our entrepreneurial story, our people and our customer’s best interests have always been at the very heart of our strategic decisions. In our approach, we consider the business needs of our customers first. We consider our people to be our primary asset. We trust any single individual in giving him or her autonomy and the right support to perform their mission.
Creativity
Creativity is the source of innovation which is our main business driver. We encourage the initiatives taken by our employees and welcome and promote new ideas. Innovation is at the very heart of our strategy for Steria to stand out from the competition.
Openess
The diversity across our organisation is a real asset. Mixing different cultures, backgrounds and experiences creates our richness. We welcome this diversity and encourage networking across the organisation.
Within Steria, we operate more by projects with teams sharing common goals and objectives than by hierarchical structure. The accessibility to the senior decision takers is very easy, and our lean structure enables the people’s voice to be heard and encourages a listening management culture.
Independence
Independence is the cornerstone of our strategy. From our corporate governance to our partnership policy, to our thinking and solutions, we always take decisions which guarantee the sustainability of our business model, the mastery of our future and the freedom to select the best for our customers and our employees.
In the annual performance management interview, the assessment of each employee starts by evaluating the alignment of behavior with our values

21. Live our values in the governance of the Company
An original system of governance by bringing together the community of employee shareholders within Soderi, the parent holding company Managing Partner.
Employees are involved in the Group's strategic decisions through their elected representatives ( Board of Directors)
The Board gives prior approval to any resolution put to the Annual General Shareholders' Meeting of Group Steria SCA and to any proposal put forward by the Steria General Manager relating to a change in the company's consolidation
Soderi has set up a number of services to drive employee shareholding and to help develop an entrepreneurial spirit and skills such as training on economics, finance and stock-market techniques.
Employees have a say in their future

22. Ensuring healthy business practices
We have developed some key group policies and procedures which must be respected to adhere to the company risk appetite and to improve our internal control environment
The risk management process consists primarily of identifying, assessing and developing management strategies to deal with risks at the company level
Internal Controls are necessary steps that guarantee the achievement of our objectives in term of
Effectiveness and efficiency of the business operations
Company compliance with applicable laws and regulations
Reliability of the financial statements and company asset protection
Steria and corporate responsibility (CR)

23. Ensuring that suppliers and partners are compliant
We ensure that suppliers and partners are CR compliant
Define the undertakings asked in conformity with Steria CR
Insert a standard clause in each Steria RFP
Ensure the clause is implemented in each contract we sign
Steria and corporate responsibility (CR)

24. Marketplace: Some facts and achievements
400 top managers have signed the Code of Ethics
BOICR (263 internal control rules formalised covering all major company processes)
20 compliance audits performed / quarterly report to Excom
Soderi Board (internal shareholder representatives) fully aligned with Steria diversity (17 members / 6 women / 5 non French: 1 Norway, 1 Germany, 2 UK, 1 India)
8 meetings of the Soderi boards of Directors held in 2009
5 e-learning modules on the Soderi Website on economics, financial and governance topics
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

25. Marketplace: Overview objectives 2011
1. Marketplace Network
Harmonise marketplace activities across all Steria countries
2. Governance
Make adherence to our values as part of all management reviews
Ensure transparency and independency
Develop entrepreneurship
Motivate employees
3. Ethics and Employees
Ensure, that all employees are aware of our Code of Ethics and Fraud Policy
Ensure that all employees are doing business in conformity with Code of Ethics and Fraud Policy
4. CR and Procurement practices
Provide guidance to suppliers and subcontractors and ensure their commitment
Ensure that our Procurement practices are in line with CR principles
Guaranty that our Procurement community conduct business according ethic rules
5. Internal Control Awareness
Get the buy in and the engagement of all employees
Increase the effectiveness of our communication regarding internal control topics
Improve self assessment rate year by year
6. Global Reporting
Ensure harmonised indicators as a framework to enable areas to take local requirements into account
Ensure that information, measures and results are communicated to all involved colleagues on a regular basis

26. Marketplace: Our 2010 actions and objectives
Code of Ethics
Have the Code of Ethics signed by all new top managers
Integrate the Code of Ethics in Welcome Package
Integrate the Code of Ethics in Steria training programme
Internal control awareness
Get the buy in and the engagement of all employees
Suppliers
Have a Purchase Charter
Measure Suppliers’ compliance
Governance
Propose new training programmes for Soderi members
Launch communication campaign (internal and external) to promote our uniqueness as a strategic asset
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

27. Part 3: WORKPLACE Support the growth and development of our people
Diversity is a key for success
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

28. Make Steria the “Best” place to work
Develop a work environment which provides to each employee: Pride, Enjoyment and Purpose
Pride of belonging to
Enjoyment to work within
Meaning of mission and role
Steria and corporate responsibility (CR)

29. A long term approach to people development
Selecting and developing managers in line with Steria values
Senior managers are role models
Act according to the Steria values
Develop a strong management culture
Develop entrepreneurial culture through:
Large and long lasting internal shareholding
Stereo employer survey: make the voice of our employees heard
Annual survey addressing all employees
Cascaded feedback
Decide and follow up on actions
Special focus on:
Work life balance
(reducing the level of stress)
Diversity
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

30. Diversity is a key for success
We believe that teams composed of people with a variety of age, gender and ethnicity perform well.
We measure ethnic diversity when it is possible
We encourage diversity at all times
In recruitment
Assignment to management positions
We encourage hiring of differently-abled people
We are developing an appropriate environment
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

31. Steria and corporate responsibility (CR)
Workplace: Some facts and achievements
Employee shareholding:
Employees have the power of a majority shareholder (highest proportion within the Top 100 French listed companies)
30% employee shareholders
20,3 % of capital owned by employees
442 new shareholders in 2010
Diversity
31% women in Steria
23% women among the Senior Management (Top 130)
International Group Executive Committee consisting of 6 different nationalities
Work life balance and Stress Management
Zen’IT programme in Steria France. (Classified “GREEN” by the French government)
Hot line operational in times of need in all countries
Steria and corporate responsibility (CR)

32. Workplace: Some facts and achievements
We have developed a disability policy in Steria
In France we train our managers in all aspects relating to hiring and working with disabled colleagues
We have developed tools to help disabled people in better use of IT
We encourage our designers to develop user friendly applications in line with international standards
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)

33. Steria and corporate responsibility (CR)
Workplace: Our 2011 actions and objectives(1)
Diversity
We will appoint a woman to the Supervisory Board
We will investigate salary equality between the men and women in Steria
We will participate in the preparations for EU E-skills week initiative in 2012 to support female participation in technical studies
We will test tools for investigating the climate towards diversity
We will implement on the Men Machine tool for disabled people in Steria lap tops
Each country will be engaged in at least one initiative to increase the number of applicants for jobs at Steria from disabled people
Steria and corporate responsibility (CR)

34. Steria and corporate responsibility (CR)
Workplace: Our 2011 actions and objectives(2)
Stress Management and work life balance
We will educate and support managers in how to manage stress levels in their team  anti-stress management
We will launch a work life balance policy
We will iintegrate stress management and work life balance in management training.
Steria values and leadership
We will support defining management behaviour in line with Steria values and the implementation in global and local leadership program s
Well being
Each country will be engaged in initiatives increase physical activities
Steria and corporate responsibility (CR)

35. Steria and corporate responsibility (CR)
Part 4: COMMUNITY
Steria recognises the community as an important stakeholder in our business
As a responsible citizen, Steria has chosen to support people in need and help them become more autonomous
3 objectives
Give access to education
Give access to IT
Give access to a job
Steria and corporate responsibility (CR)

36. Our programmes are volunteer-driven
Encourage and support initiatives from our employees
Focus on interactions between our employees, customers, various aid organisations and schools
One Day Challenge: a yearly event to encourage our employees to get involved in the community
Steria and corporate responsibility (CR)
Steria and corporate responsibility (CR)
Slide 36

37. Give access to education
Education is the main driver of wealth in society and a real social elevator
Giving access to education for underprivileged people is the most efficient way of improving living conditions
With the support of volunteers, Steria is engaged in concrete actions to help children and young people become better contributing members in society
Steria and corporate responsibility (CR)

38. Steria and corporate responsibility (CR)
Give access to IT
Mastering IT skills is key for social and professional integration of disadvantaged people
Steria - Institut de France Foundation
Supporting projects and innovative solutions where IT brings direct social benefits, with the support of volunteers sharing their skills.
Local IT and education programmes
Enable disadvantaged people by providing IT tools and mentoring
Steria and corporate responsibility (CR)

39. Steria and corporate responsibility (CR)
Give access to a job
Employability leading to a job - going up the value chain
One way of going a step further in helping disadvantaged people become independent is to offer them training and qualifications leading to a job
Partnership with Digital Bridges in Cambodia: 2 years training for underprivileged students to become engineers, coaching of the teachers and technical team with Steria volunteers
3-4 years Graduate Scholarship Programme for bright students of Steria-supported schools in India to pursue a university degree
Job oriented career development programme for students from Steria-supported schools in partnership with National Institute of Information Technology (NIIT) in India
Steria and corporate responsibility (CR)

40. Volunteer-driven programmes
One Day Challenge
Promote and develop our community programmes
Encourage more employees to get involved
Get our clients involved in community work
Raise funds for community projects
Accomplishments in 2010
Number of volunteers in the Group: 4383
Fundraising: euro
Number of clients: 10
Number of activities: 309
Number of charities supported: 58
ODC 2011: November 17

41. Give access to education: Some facts and achievements
36 schools supported in India, children, 600 Indian staff volunteers
One Steria / One Country / One School programme: 9 countries engaged so far: Norway, Sweden, Denmark, France, Germany, Spain, HQ, Switzerland, Belgium
Each country supports one school project in India
Steria India is the implementation partner
Teaching and mentoring directly provided by employee volunteers
8 client partnerships
Awards
Best CSR Practice 2009 – Bombay Stock Exchange
Best CSR Practice 2010 – Bombay Stock Exchange
Social Innovation Honours 2010 – Nasscom Foundation
Special Commendation for CSR – Golden Peacock 2010 – World Council for Corporate Governance
Steria and corporate responsibility (CR)

42. Give access to education: Some facts and achievements
Client partnerships in community projects
LTSB
Scottish Widows
CFS
Boots
Royal Mail BT
Others: BBC, NHS, Experian, FSA, YW
Steria and corporate responsibility (CR)

43. Give access to IT: facts and achievements
10 on-going projects with Steria Foundation
Innovative IT internet site for disabled people,
robotic workshops in prisons for young people,
2 IT labs for unemployed people, young drop-outs and children,
Communications platform for ill children in 40 hospitals
Virtual Computer Keyboard for motor disabled people,…
Yearly IT workshops for 45 immigrant women in Norway
Smart classrooms implemented in Indian schools
Solar powered computer center in a school in Pune
The Foundation is a framework for Steria employees wishing to get involved in communities
A network of more than a 100 volunteers, employees can propose projects. Each volunteer sponsoring a project acts as project leader with the charity and brings technical, functional, organizational, HR, or administrative expertise
25 projects supported since its creation in 2001, 4 to 5 new projects each year

44. Give access to a job: facts and achievements
Partnership with Digital Bridges in Cambodia set up by Steria Foundation
25 students have found a job in 2008
50 students are being trained during
14 Steria volunteers have undertaken technical and coaching assignments since 2008
Graduate Scholarship Scheme in India:
62 Steria scholars supported in higher education leading to a job
Career Center opened in Noida in September for short-term training aimed primarily at students from Steria supported schools
Steria and corporate responsibility (CR)

45. Thank you! Steria and corporate responsibility (CR)