1. West Tennessee Workforce Survey Regional Report

2. Collaborative Effort

3. Background Jackson Area Chamber asked JSCC and the Jackson TTC to research the workforce development needs of West Tennessee Survey was created by staff and faculty –Academic Affairs –Continuing Education –Center of Emphasis –Business department –Industrial Technology department –Computer Technology department –Psychology department

4. Background Gather demographic information on manufacturing businesses Determine educational and specific skill requirements for: –Electro-Mechanical/Industrial Maintenance –Production Associates –Production Supervisors –Office Associates –Computer/Technical Support

5. Background Sent to 169 businesses… –In JSCC’s fourteen-county service area –In the manufacturing sector –With 50 or more employees Responses received: 44 (26%) response rate

6. Business Profile Over 43% of responses - Madison Co. –84% from Madison, Chester, Gibson, Haywood, Henderson Counties Over 27% of responses from Fabricated Metal businesses –Industrial and Commercial Machinery (16%) –Rubber and Miscellaneous Plastic Products (14%)

7. Schedules, Hiring and Turnover Most frequently used work schedules –3 shifts, 8-hours, Mon-Fri, set (30%) –4 shifts, 12-hours, 7-days, rotating (11%) –1 shift, 8 hours, Mon-Fri, set (11%)  Over 84% expect hiring to be equal to or greater than estimated turnover –Estimated hiring is 26% greater than turnover –Larger companies (over 250 employees) reported a turnover less than 10%

8. Number of Employees Number of Employees per Occupational Category Represented by Survey Results Total: 10,888 1238 8075 407 1078 90 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 Electro Mech/Indust. MaintProduction AssociatesProduction SupervisorsOffice AssociatesComputer/Tech. Support Estimated 11,500 employees –Sizes ranged from 68 to 1,280 employees –Over 68% had 50 to 250 employees

9. Education Benefits & Rewards Over 86% of businesses offer education benefits Larger businesses (250+) offered both education benefits and rewards

10. Education and Skills

11. Minimum Education Requirements

12. Minimum Educational Requirements Most common responses –Production Associates: High school/GED (79%) –Production Supervisors: High school/GED (63%) –Office Associates: High school/GED (69%) –Electro-Mech/Ind. Maint: Technical certificate (57%) –Computer/Technical Support: 4-year degree (45%) Larger businesses tend to require a lower requirement for Production Supervisors and Office Associates

13. Skills Overview “Soft” Skills and Technical Skills from each occupational group Indicates necessity/importance of skill Scores: scale of 0 to 100 –100 = “Always” or “Very Important” –0 = “Never” or “Not Important” Color code –Blues and greens = highly important –Oranges = important –Yellows and pinks = less important

14. Soft Skills “How often are associates required to…?” Electro-Mech/ Indust. Maint Production Assoc. Office Assoc. Computer/ Tech Supprt Follow specific supervisory instructions80867569 Complete tasks according to a set work schedule85938482 Make decisions with little or no supervisory input73597682 Be self-motivated requiring little oversight to complete required tasks 80748788 Communicate orally83788983 Communicate in written form58478683 Communicate graphically42356366 Collect and interpret data68608179 Work in a team environment86899084 Learn new skills/technologies relevant to work69637392 Interact with customers-- 7664

15. Technical Skills “How important are the following skills?” Electro-Mech/ Indust. Maint Production Assoc. Office Assoc. Computer/ Tech Supprt Basic math84698180 Technical math70404356 Telecommunications39225172 Quality Control (SPC)5564--56 Quality Systems (Lean, ISO)6571--61 Facilities Planning49--3142 Computer Skills6248-- Robotics4323-- Engineering Drawing (AutoCAD)3917-- Injection Molding2319-- Spreadsheets-- 8676 Word Processing-- 8576 Database Management/Data Entry-- 7885 Accounting-- 6447 Desktop Publishing-- 4247 Website Management/Design-- 2250

16. Technical Skills “How important are the following skills?” Electro-Mech/ Indust. Maint Production Assoc. Office Assoc. Computer/ Tech Supprt Pneumatics or Hydraulics83-- Motors and Motor Controls81-- Blueprints and Schematics80-- Electronics – AC Controls79-- Electronics – DC Controls79-- PLC (Allen Bradley, Fanuc, etc.)79-- Automatic Processes73-- Electronics – Other74-- CNC Equipment50-- Precision Measuring Instruments--58-- Computer/Technical Support-- 94 Network Administration-- 91 Help Desk/Phone Support-- 73 Programming-- 73

17. Essential Skills Basic high school education coupled with soft skills are the key foundation. –Preparation of tomorrow’s workforce –Creates a hirable and trainable employee Specialized training is essential for the development of the incumbent workforce. –Typically provided on an as-needed basis –Improvement of the existing workforce

18. Action Plan 1)Plan – Sit down together and discuss The situation The vision The plan 2) Do – Stop talking about it and act Put plans into action! Work collaboratively Business Industry Chamber of Commerce/Government

19. “In life and business, there are two cardinal sins.. The first is to act precipitously without thought, and The second is to not act at all.” Carl Icahn