1. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Questions? Comments? Send us an email! u54.ssmc@gmail.com

2. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Improving Response Rates Ruth Lederman, MPH Statistical and Data Management Core Dana-Farber Cancer Institute

3. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Literature Review – 2011 re: Physician Response Rates Web vs. mailed surveys Double-sided vs. single sided paper Questionnaire length Order of different modes (web followed by paper and vise versa) Incentives – amount, type, timing Use of cover letters and whether they were personalized What influences response rates?

4. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Literature Review – 2011 re: Physician Response Rates Summary – Higher response rates achieved by using: Mailed surveys Monetary incentive sent with initial survey mailing Personalized cover letters What influences response rates?

5. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Examples of recent DFCI SDMC response rates Survey populationResponse Rate Patients – Genetic Results87% Students73% Nurses73% Members of Professional Society66% Physicians – Breast Oncologists64% Faculty62% Patients – Quality Improvement57% Leaders of Patient Advocacy Groups53% Physicians – Radiation Oncologists45%

6. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership List preparation Survey delivery Incentives Follow-up Key Considerations for Survey Group/Study Team/PI

7. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership List Preparation Work with PI to understand the population Clean the sample list Valid postal address, telephone, email address Sources: Board of Registration in Medicine (MA) FedEx Consider eligibility criteria Document methods Maintain consistency in methods used

8. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership FedEx US Postal Service Email Group administration Fax Phone Survey Delivery - Methods

9. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Population being surveyed Cost Ability to deliver professional appearing materials Use of logos Inclusion of familiar names on correspondence Survey Delivery – Factors to Consider

10. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Timing - upfront vs. after survey completion Cost – budget considerations Amount – need to consider survey population Type (cash, gift card, other) Investigator input crucial Incentives

11. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Multiple waves Cost/budget considerations Timing IRB considerations Varied modalities Phone call follow up Labor intensive Time consuming Effective Follow up

12. POPULATION RESEARCH SEMINAR SERIES Sponsored by the Statistics and Survey Methods Core of the U54 Partnership Questions? Comments? Send us an email! u54.ssmc@gmail.com