1. CSU Board of Trustees Streaming Media – Success! Sterling Wong – Director of ITSupport Center Services (CSU Chancellors Office) Gerard Greenidge (Other - CSU Chancellors Office) Imran Hamid – Streaming Video and Systems Engineer (CSU Pomona) Trevor Henderson – Streaming Video Engineer (CSU Pomona) BONUS! Co-presentation Panel CATS 2013 - CSU Long Beach April 5th, 2013

2. The TEAMS: April 2013Board of Trustees Meeting Streaming Success! 2  ITSupport Center (CO Multimedia and Management)  MediaVision (Streaming - CSU Pomona )  Web Services Team (CSU Website)  Infrastructure Services (CO Network/Server)  Project Management Group (Project Management) Introductions

3. The Individuals: April 2013Board of Trustees Meeting Streaming Success! 3  Karen Brzoska – Director of MediaVision (CSU Pomona)  Imran Hamid – Streaming Video and Systems Engineer (CSU Pomona)  Trevor Henderson – Streaming Video Engineer (CSU Pomona)  Gerard Greenidge (Other - CSU Chancellors Office)  Sterling Wong – Director of IT Support Center Services (CSU Chancellors Office)  Justin Curtin - Multimedia Specialist (CSU Chancellors Office)  Jason Solis - Director of Infrastructure Services (CSU Chancellors Office)  Lisa Moske – Project Management (CSU Chancellors Office) Introductions

4. Objectives and Requirements 4  Provide a public video and audio broadcast solution to the Board of Trustees at the Dumke Auditorium through streaming media. – Requirements: AB1723: Legislation requiring streaming and on-demand storage will become effective 2013/01/01. 12 months on-demand storage and playback. 500-1000 concurrent users. ADA compliance with captioning. Streaming could be used for other events. High quality video and audio. CSU BOT Streaming Media Project

5. Existing Issues and Fact Finding April 2013Board of Trustees Meeting Streaming Success! 5  CSU CO streaming systems were obsolete  Dumke Auditorium AV system and cameras were malfunctional  Need to find CSUs partners or vendors –Northern and Southern California campuses –CATS / DAT groups –Internet  Need projected connections and viewers Situation

6. User Connections and Conversion Rate 6  Connections November BOT 9/18- 9/19: CSU CO Main web site: ~5000 hits Board of Trustee’s web site: ~2000 hits Board of trustee’s stream page: ~200 hits Board of trustees streams: – ~180 (peak) – ~40 (constant)  Conversion Rate from site visits to stream: 3% from CSU main website 9% from BOT website User Connections and Conversion Rate

7. 7  The recommended solution is a hybrid with CSU Pomona providing the primary method of streaming (live video, audio, and captioning) and CSU using a vendor (LiveStream) for backup service. Purchase equipment : –Fixed costs include a redundancy for failover equipment –Equipment can be used for CSU or vendor solutions Host with CSU Pomona as a pilot Expectations: –Maximum limit on video stream to 1,900 connections Vendor Failsafe: –Ready at warm state for provide overflow for over 1900 video connections or failover. Recommendation

8. 8 Streaming Diagram

9. 9  CSU Pomona + Vendor Advantages: – CSU Pomona (Primary) ADA compliant solution Highly technical staff and support Robust backend equipment to support 2,000+ user connections CSU collaboration Affordable – Livestream / Ustream (Secondary) Multi Platform audience –iOS (Apple, iPAD, iPhone, iPod) –Android –Windows PC –Custom web page or embedded video –Social media embedding Robust backend infrastructure to support 10,000 + user connections. Streaming: Advantages

10.  CSU Hybrid (CSU Pomona w/ vendor failsafe) : – Uses CSU-Hosted solution as primary and uses Vendor hosted as backup (or overflow) solution, risk of scheduling conflict with campus events. – Time to transition to vendor-sourced stream will take coordination with vendor, BOT web and media teams.  CSU Hosted (Pomona): – Scheduling conflicts with live streaming and caption encoders. – Windows Media Silver light client may need a PC / MAC for play back. – Delay time of about 30-40 seconds from live broadcast. – CLA building retrofit / DataCenter closure in future 3+ years – no current impact 10 Streaming Solutions: Risks

11. 11  Vendor Hosted (SAAS - Livestream): – Vendor is located in New York with telephone and email support only during East coast office hours. – Event coverage requires an extra cost. – Integrated captioning and on-demand syncing is a separate cost. – Costs include hosting of on-demand content and captioning.  Vendor Hosted (SAAS – 100,000 view hours): In addition to notes above: – Estimated support of 10,000-20,000+ users. – No Unlimited Usage plans. – Overages will be charged by additional viewer hours. Streaming Solutions: Risks(continued)

12. 12  Cloud Hosted (IAAS – AT&T): – High cost and funding – Captioning not integrated – On-demand captioning - external 2 day turn around with extra cost – Cost increase on burst traffic or additional CPU requirements – Authentication integration – New operating process to configure infrastructure Streaming Solutions: Risks (continued)

13.  Features and Benefits 13 Review of the Solutions CSU Campus Hybrid CSU Campus Hosted Vendor Hosted (SAAS) Cloud Hosted (IAAS) Integrated ADA CaptioningYes No CSU CollaborationYes No Multiple Playback DevicesOpt.NoYesNo HD Video distributionYes Supports 1000-2000 streamsYes Scalable for larger audienceYesNoYes Back up serviceYesNoYes 12 Month Storage PlaybackYes

14. Technical Aspects April 2013Board of Trustees Meeting Streaming Success! 14  CSU Pomona MediaVision team expertise  New Dumke Auditorium AV system with new cameras and controls.  Hi Definition MPEG2 transport and to Windows Media  Backup LiveStream.com for unlimited overflow  Captioning webpage and on video stream syncing.  Archiving locally and remotely Technical

15. Other Aspects: 15  Memorandum of understanding (MOU) with other CSUs  Upper management support and approvals  Time and scheduling  Captioning coordination with outside vendors

16. ADA Solutions 16  Website Live captioning Text cast box Embedded into the video stream  Archive Caption syncing Timing and corrections  In-Room Audience: Assistive Listening Devices Technical

17. Production April 2013Board of Trustees Meeting Streaming Success! 17  Training on a new AV system  Production switching 4 cameras  Media Transmission  Live streaming  Captioning  Archiving Technical

18. 18 Streaming Diagram April 2013Board of Trustees Meeting Streaming Success!

19. Overall Success! April 2013Board of Trustees Meeting Streaming Success! 19  Great elements of collaboration between teams !  Cost savings !  Utilizing AMAZING CSU staff talent !  Skill and knowledge exchange!  Special thanks to CSU Pomona MediaVision and Chancellor’s Office staff!  Questions / comments?

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