1. 1.02 Factors that affect communication 1.02 Factors that affect communication

2. Factors that affect communication 1.02 Understand effective communication 2 Influences

3. Factors that affect communication 1.02 Understand effective communication 3

4. Factors that affect communication 1.02 Understand effective communication 4

5. Factors that affect communication 1.02 Understand effective communication 5

6. Prejudices – Bias, opinions, stereotypes.   Prejudices – Bias, opinions, stereotypes.   Affect how people feel about others and relate to others   Feelings affect communications   Example: Bias toward lazy people   Frustrations – Impatience, anger, annoyance.   Emotions affect communication   Take time to analyze emotions and be responsible for own behavior

7. Influences can be positive or negative:   Influences can be positive or negative:   Positive: Shows interest and concern; Experience worthwhile communication; and leads to effective healthcare workers   Negative: Disinterest and lack of concern; communication breakdown   Examples of Influences on Quality of Communications

8. Life Experiences   Life Experiences – Shared Experiences.   Common interests and hobbies increase shared experiences   Most effective communication based on shared experiences   Fewer shared life experiences when there are wide age differences between the healthcare professional and patient

9. Bell   identify communication barriers that you may have experienced.

10. Sender Message Receiver Barriers to Communication 1.02 Understand effective communication 10 Barriers Feedback Absent or Distorted Barriers make it difficult to: send a clear message understand message being sent provide appropriate feedback

11. Barriers to Communication 1.02 Understand effective communication 11 Barriers to Communication

12. Factors that Effect Communication: Barriers 1.02 Understand effective communication 12 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change

13. Factors that Effect Communication: Barriers 1.02 Understand effective communication 13 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment

14. Factors that Effect Communication: Barriers 1.02 Understand effective communication 14 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment Cultural Language differences Health practices and beliefs Religions

15. Factors that Effect Communication: Barriers 1.02 Understand effective communication 15 Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory Impairment Speech impairment Cultural Language differences Health practices and beliefs Religions Environmental Activity level Comfort level Noise Physical arrangement Time