1. Working Wardrobes Donation Center Process Flow & Job/Task Description 1

2. Donation Center Layout 2

3. Quality Checks Blue BinSortThriftClient Hanger Swap Tag and Size Ready Racks Hanger 3 Donation Center Process Flow

4. QC Check- #1 Processing Step #1 Check for the following 1.Stains – Collars – Torso – Cuffs (sleeves/ pants) 2.Tears/Fraying/Snags – Collars – Shoulders/Arms – Torso – Cuffs 3.Buttons/Zippers – Missing – Broken 4.Odors/Overall Cleanliness – Pet – Smoke – Hair Examples Insert pictures Goal: Check incoming clothing for tears, stains etc.. Tools Required 1)Trash Bin- 2)Plastic Hanger Bin 3)Goodwill Cart (blue) or white bin for discarded clothing Process 1)Select item 2)Check for stains, tears etc. 3)If found, remove from hanger 4)If no defects are left leave on the rack 5)Plastic Hangers should be separated into pants or shirts 6)Wire Hangers go into the trash 7)When Completed- Tag Rack, check-off and initial 1 st or 2 nd QC Check complete 8)Place trash in dumpsters located outside 9)Consolidate plastic hangers 4

5. QC Check- #2 Processing Step #1 Check for the following 1.Stains – Collars – Torso – Cuffs (sleeves/ pants) 2.Tears/Fraying/Snags – Collars – Shoulders/Arms – Torso – Cuffs 3.Buttons/Zippers – Missing – Broken 4.Odors/Overall Cleanliness – Pet – Smoke – Hair Examples Insert Pictures Goal: Check incoming clothing for tears, stains etc.. Tools Required 1)Trash Bin- 2)Plastic Hanger Bin 3)Goodwill Cart (blue) or white bin for discarded clothing Process 1)Select item 2)Check for stains, tears etc. 3)If found, remove from hanger 4)If no defects are left leave on the rack 5)Plastic Hangers should be separated into pants or shirts 6)Wire Hangers go into the trash 7)When Completed- Tag Rack, check-off and initial 1 st or 2 nd QC Check complete 8)Place trash in dumpsters located outside 9)Consolidate plastic hangers 5

6. Sort Processing Step #2 Goal: Sort previously QC checked clothing for Thrift, The Hanger or Client. Tools Required 1)Empty Racks 2)Thrift, The Hanger signage 3)Pen or Marker Sort Client Thrift Hanger Women’s Blouses/Tops Suit Jacket Skirts Pants Dresses Women’s Blouses/Tops Suit Jacket Skirts Pants Dresses Men Shirts Suits Pants Jackets Men Shirts Suits Pants Jackets Process 1)Select item 2)Decide if item is suitable for Hanger or Client Rack ( see decision matrix on the back) 3)If clothing is not suitable for Hanger or Client, leave item on the rack Items selected for The Hanger should be consolidated and stage under racks closest to the overhead door. Clothing rack should be tagged with Hanger signage. 4)Items for Client need to be further sorted into Men/Women, shirts, blouses, jackets, pants etc. 5)Once finished with Client rack, check off and initial Sort completed, move to Tagging/Sizing Area 6)Tag Thrift racks and move to staging area under racks closet to the overhead door. 6

7. Hanger Change- Processing Step #3 Goal: Change Client clothing from wire/plastic hangers to the proper hanger. Tools Required 1)Trash Bin- for wire hangers 2)Bins of pant,shirt and wooden suit hangers Process 1)Select rack that has already been QC checked and sorted (identified by Hanger signage) 2)Identify any item not hung on the proper hanger and replace 3)Place item on the rack so that the clothing and hangers are all facing the same direction 4)Once completed, remove Hanger signage and replace with Tagging &Sizing signage 5)Move rack to tagging and sizing area Correct Hanger Orientation 7

8. Hanger Selection - Processing Step #3 8 Men’s Suits Men and Women’s Shirts Men’s Jackets Men/Women Pants & Skirts = = = =

9. Tag and Size Processing Step #4 Pg.1 Goal: Tag and size items in preparation of clothing to the Home racks. Tools Required 1)Sizing Tags 2)Tagging Gun 3)Marker or Pen 4)Conversion Chart Process 1)Select rack that has already been QC ‘d, sorted and hangers changed (verify checklist attached to rack) 2)Attach clothing tag 3)Mark sizes on tags 4)If needed refer to conversion chart for reference 5)Sort Clothing to proper Ready Racks (Women’s Tops, Bottoms, Suits or Men’s Suits, Jackets, Pants or Shirts) 9

10. Tag and Size Processing Step #4 Pg. 2 10 How to use a tagging gun Always use caution when tagging as tag gun needle are extremely sharp Always replace the needle guard when you a finished tagging ! Gently push the "T" end of the fastener clip into the "T" slot in the top of the tagging tool as far as it will go.(Figure 1) Remove the plastic cover on the needle then squeeze the trigger to make sure the barbs are feeding through the tag gun properly. If the barbs do not feed, push down on the clip with a slight bit of pressure and squeeze the trigger at the same time. Place a price tag over the needle then work the needle into the fabric until the tag and the fabric are pushed up against the front of the tag gun. (Figure 2) Then simply squeeze the trigger, pull the tag gun away from the garment to withdraw the needle and to pull the barb from the other barbs on the clip. Where to place the tag: Left sleeve of jackets/suits/blouses/shirts, close to a seam Left side of skirts, close to waist band on the seam Back seam of pants, close to the waist band and close to the seam Tip: check to see that the Hangers are properly aligned prior to beginning to tag

11. Tag and Size Processing Step #4 Pg. 3 11 How to Size Clothing Men’s Suits/Jackets Check inside jacket pockets for suit/jacket size first, if unable to locate: Measure Jacket from shoulder to shoulder Multiply measurement by 2 Add 6 to calculate the suit/jacket size Example: 18x2=36 36+6= (Size) 42 Men’s Pants Measure waist of pants Multiply measurement by 2 Example: 18X2=36  

12. Home Rack Replenishment Processing Step #5 Goal: Restock Client Home or Inventory Racks. Tools Required 1)Empty Rack 2)Ready Rack 3)Thrift Signage Process 1)Select rack or clothing from Ready Area. 2)Replace or replenish Client Home Racks. 3)Place any items removed from Home Racks on a rack marked Thrift or 4) Restock inventory racks 12