2. Current challenges in health care
Consult A Doctor
Current challenges in health care
70%
of all doctor office visits could be handled over the phone
1 out of 3
patients have problems seeing their doctor in a timely manner
4 hours, 7 minutes
average wait time at the Emergency Room
70 million
Americans miss work every year because of illness and medical appointments

3. Consult A Doctor can help.

4. What is Consult A Doctor? When should I use Consult A Doctor?
Consult a Doctor provides access to licensed physicians by phone, , video and mobile app. Now you can get medical advice and treatment any time – 24 hours a day, 7 days a week.
When should I use Consult A Doctor?
If your primary care physician is not available or accessible
After normal business hours or on nights, weekends and holidays
For non-emergent medical issues, questions or concerns
If you’re traveling and need medical advice
To request a prescription or refill*
*There is not a guarantee that you will be prescribed medication

5. Consult A Doctor The benefits
90% of people who used Consult A Doctor avoided a visit to the doctor’s office, Urgent Care or ER.
Save time
Avoid waiting for an appointment or sitting in a doctor’s office or ER
Save money
Cost reductions compared to doctor’s office, urgent care, and ER visits
Peace of mind
Quality care any time, anywhere
Prescription program
Prescriptions and refills available, if appropriate
Health portal
Interactive online tools for your health

6. The average consultation with Consult A Doctor lasts 14 minutes.
The physicians
The average consultation with Consult A Doctor lasts 14 minutes.
Experienced
Average more than 10 years of experience
Qualified
Licensed, credentialed, and based in the U.S.
Quality care
Over 90% satisfaction rate
Compassionate
Professional and knowledgeable
Quality assurance
Consultations are reviewed to assure quality care standards

7. Most commonly treated conditions
Consult A Doctor
Most commonly treated conditions
Cold/flu
Sinus infections
Upper respiratory infections
Allergies
Headaches
Urinary Tract Infections
Bronchitis
Stomach ache/diarrhea
Eye infections
Ear infections
Rash/skin irritations
Yeast infection

8. Consult A Doctor
What a great program. My daughter woke up with pink eye. As I was getting ready for work, I was on the phone [with Consult A Doctor], and by the time I left she had a prescription and I didn’t miss any work time. It was easy and so much less stressful! -Member experience

9. Ordering a consultation is as easy as 1, 2, 3!
Consult A Doctor
Ordering a consultation is as easy as 1, 2, 3!
Activate your account
Call or Click
Virtual Care
Online or by phone.
So easy and convenient.
Connect to a board certified doctor in minutes.
Fast, safe, affordable care 24/7.

10. Consult A Doctor
Activate your account at or by calling Member Services at d

11. Consult A Doctor Use the web portal to: Request a consultation
Complete your Health Record
Get medical and health information

12. Choose how to consult with a doctor
Consult A Doctor
Choose how to consult with a doctor
*There is no guarantee that members will receive prescription (Rx) medication, diagnosis or treatment plan.
Consultations by phone
By *
By Video 9
On Call
Priority
By Appointment
E-Consult
Video
Informational
Diagnostic
Talk to a doctor immediately
Get answers to important health and medical questions
No diagnosis or prescriptions
Talk to a doctor in as little as 30 minutes (guaranteed 1 hour)
Obtain a diagnosis, treatment plan and prescription (Rx), including refills when appropriate*
Just like a Priority Consultation, but you can set a time that fits your schedule, starting the next day, Monday through Friday
a doctor about sensitive medical issues
Secure, discreet, HIPAA-compliant
Doctor will respond in as little as 2-4 hours (guaranteed within 24 hours)
Must be in front of a computer to execute video capabilities
Available with Priority or By Appointment consults only

13. Consult A Doctor iDR 24/7 mobile app
Available on all Apple mobile devices, including the iPhone, iPad and iPod
Use My Consult Center to select from the four consultation options
Send a secure message to a doctor any time, directly from your device with My Message Center
Access My Health Center for comprehensive health content on the latest health topics, medications, symptom checkers and more

14. Adding dependents to your account
Consult A Doctor
Adding dependents to your account
Add dependents online or by calling Member Services at
The primary member must activate his/her account first
A guardian may conduct a consultation on behalf of an underage dependent
Dependents over the age of 18 have their own unique log in. Their information is kept separate from the rest of the family

15. Consult A Doctor
I called [Consult A Doctor], they found my information and signed me up for a doctor consult. One hour later, I had a doctor return my call and show courteous response over the phone. 10 minutes later, I had a prescription waiting at the pharmacy for me to pick up. This alone saves me hundreds each year! -Member experience

16. Contact Consult A Doctor: 1-800-DOC-CONSULT (1-800-362-2667) www
Contact Consult A Doctor: DOC-CONSULT ( )