1. Bangor Transfer Abroad Programme Business Communications Lecture 1 Introduction Practical to Practical Business Communication MIP on website

2. Bangor Transfer Abroad Programme Business Communications Lecture 1 Introduction to Practical Business Communication Course structure Course Assessment

3. Bangor Transfer Abroad Programme Business Communications Practical Business Communication Skills First things first who are we? Peter Rumble

4. Bangor Transfer Abroad Programme Business Communications Who are you? Name Where you are from One interesting fact

5. Bangor Transfer Abroad Programme Business Communications Communication Skills Why do you need good communication skills?

6. Bangor Transfer Abroad Programme Business Communications Communication Skills Communication skills are essential for  Job placement  Job performance  Career advancement  Success in the new world of work

7. Bangor Transfer Abroad Programme Business Communications Trends in the New Workplace Flattened management hierarchies More participatory management Increased emphasis on teams [community] Heightened global competition Innovative communication technologies New work environments Focus on information as a corporate asset

8. Bangor Transfer Abroad Programme Business Communications The Process of Communication Receiver “understands” message Sender has idea Possible additional feedback to receiver Sender encodes message Receiver decodes message Channel carries message Feedback travels to sender NOISE

9. Bangor Transfer Abroad Programme Business Communications The Process of Communication

10. Bangor Transfer Abroad Programme Business Communications Barriers to Effective Listening (1) Physical barriers - hearing disabilities, noisy surroundings Psychological barriers - tuning out ideas that counter our values Language problems - unfamiliar or charged words Nonverbal distractions - clothing, mannerisms, appearance

11. Bangor Transfer Abroad Programme Business Communications Barriers to Effective Listening (2) Thought speed - our minds process thoughts faster than speakers express them Faking attention - pretending to listen Grandstanding - people rather talk than listen; talking all the time or listening only for the next pause

12. Bangor Transfer Abroad Programme Business Communications Tips for Becoming an Active Listener (1) Stop talking. Control your surroundings. Establish a receptive mind-set. Keep an open mind. Listen for main points. Capitalize on lag time. Listen between the lines.

13. Bangor Transfer Abroad Programme Business Communications Tips for Becoming an Active Listener (2) Judge ideas, not appearances. Hold your fire. Take selective notes. Provide feedback.

14. Bangor Transfer Abroad Programme Business Communications Nonverbal Communication (1) The eyes, face, and body send silent messages.  Eye contact  Facial expression  Posture and gestures Appearance sends silent messages.  Appearance of business people  Appearance of documents

15. Bangor Transfer Abroad Programme Business Communications Nonverbal Communication (2) Time, space, and territory send silent messages.  Time (punctuality and structure of)  Space (arrangement of objects in)  Territory (privacy zones)

16. Bangor Transfer Abroad Programme Business Communications Tips for Improving Your Nonverbal Skills (1) Establish and maintain eye contact. Use posture to show interest. Improve your decoding skills. Probe for more information. Avoid assigning nonverbal meanings out of context.

17. Bangor Transfer Abroad Programme Business Communications Tips for Improving Your Nonverbal Skills (2) Associate with people from diverse cultures. Appreciate the power of appearance. Observe yourself on videotape. Enlist friends and family.

18. Bangor Transfer Abroad Programme Business Communications Practical Business Communications Situations Internal within an Organisation External with connected / close Stakeholders External with wider Stakeholders

19. Bangor Transfer Abroad Programme Business Communications Practical Business Communications Situations Intranet Extranet Internet

20. Bangor Transfer Abroad Programme Business Communications ASsessement Assessment of Practical Business Communications A Presentation to be made on the 31 st October 2013

21. Bangor Transfer Abroad Programme Business Communications ASsessement Assessment of Practical Business Communications A Presentation A Group Team Effort Gong Ho

22. Bangor Transfer Abroad Programme Business Communications ASsessement Assessment of Practical Business Communications A Presentation A Group Team Effort Gong Ho 10 minutes maximum – cut off

23. Bangor Transfer Abroad Programme Business Communications ASsessement Assessment of Practical Business Communications A Presentation A Group Team Effort Gong Ho 10 minutes maximum – cut off Subject – to research

24. Bangor Transfer Abroad Programme Business Communications Assessment of Practical Business Communications COPY THIS DOWN SVP Select a second tier city of China that is relatively unknown to you and not in your home province of Henan and prepare a short presentation giving concise, clear and relevant information on the key economic / industrial strengths/characteristics such as infrastructure of the city/area. Audience = potential foreign investors

25. Bangor Transfer Abroad Programme Business Communications ASsessement Assessment of Practical Business Communications First step Form a team of 5 now….. Give list of names and numbers to me.

26. Bangor Transfer Abroad Programme Business Communications ASsessement Assessment of Practical Business Communications Second step Agree a second tier city with me

27. Bangor Transfer Abroad Programme Business Communications Assessment of Practical Business Communications Third step Agree a plan Ends

28. Bangor Transfer Abroad Programme Business Communications End