1. E FFECTIVE S UPERVISION 2012 1

2. S EMINAR G OALS Develop specific goals for employees. Demonstrate communication skills. Demonstrate training techniques. Demonstrate evaluation techniques. Identify conflict resolution techniques. List motivational techniques. Demonstrate decision-making techniques. Demonstrate counseling techniques. Develop a supervisory plan. 2

3. D EVELOPING G OALS Define a specific and observable behavior or outcome. State a standard. Behavior/Outcome—What is to be done Standard—How the outcome will be measured (e.g., speed, accuracy) 3

4. What Happens When We Communicate 1.Thinking or perceiving 2.Encoding 3.Transmitting 4.Receiving 5.Decoding 6.Thinking or perceiving 4

5. D ESCRIBE THE SYMBOL CONFIGURATION 5   

6. How to Fold a Paper Airplane 6

7. E LEMENTS OF E FFECTIVE T RAINING Training objective Materials Time Appropriate method Clear expectations Accurate communication Importance of training PREPARE FOR TRAINING PREPARE EMPLOYEE 7

8. E LEMENTS OF E FFECTIVE T RAINING o Present material/activity Demonstrate Proceed in small steps Train in repeating steps A A+B A+B+C A+B+C+D o Review and summary 8

9. E VALUATION P REREQUISITES The goals are clear. The goals have been communicated and understood. The employee has been trained. The employee understands the purpose and process of evaluation system. 9

10. C ONFLICT R ESOLUTION Look for win-win solutions. Respond with appropriate conflict management style. Think before acting. Understand the emotional consequences of your actions. 10

11. M OTIVATION Definition: An internal desire to succeed, achieve, or accomplish to the highest level of one's ability Key words internal desire 11

12. C OUNSELING Lack of training Lack of communication Personal problems Other Training Additional communication Employee assistance plan Other Determine causes of inappropriate behavior or poor performance. Develop a plan for improvement. 12

13. C OMMON C OUNSELING M ISTAKES Not counseling Offering advice Not listening Being judgmental Using too many yes/no questions Not allowing enough time Attempting to train, direct, order, control Failing to deal with feelings and causes Overusing the word "I” Under-using the word "you“ 13

14. R EASONS TO C OUNSEL Drop in performance Evidence of poor working relationships Failure to meet job expectations Failure to observe rules, policies, or procedures 14

15. D ID YOU … o develop specific goals for employees? o demonstrate communication skills? o demonstrate training techniques? o demonstrate evaluation techniques? o identify conflict-resolution techniques? o list motivational techniques? o demonstrate decision-making techniques? o demonstrate counseling techniques? o develop a supervisory plan? 15