Presentation on theme: "Conversation Practice"— Presentation transcript:
1 Conversation Practice Hotel ReservationBy Paul Chen
2 Outline Starting Questions What should be noticed while making a reservation?Info. that you may be asked by the hotel clerkSample Conversations(1)(2)(3)Useful ExpressionsReference
3 Starting QuestionsHave you ever reserved a room on your own? Did you do anything in preparation for the reservation?If so, could you share with us what should be taken into account while making a reservation? P.S. What are some ways for people to reserve a room? Please try to name some.If not, could you think of any things that people should pay attention to while reserving a room? Also, could you tell us how you can be sure that there is a place for you to stay during your vacation if you didn’t make the reservation on your own?Should anything be done after the reservation?Besides the questions that I mentioned above, do you have anything to add that is related to the topic today?
4 What should be noticed while making a reservation? room availabilitytransportationroom rate (including the governmental tax or not?)special need / request (depending on your need.)
5 More to be noticed Hotel Facilities Room Facilities Laundry and valet serviceBarChinese & Western RestaurantsCaféBaby-sitting serviceCurrency exchangeGymnasiumOutdoor swimming poolHi-tech conference facilitiesLaundry and valet ServiceRoom FacilitiesHair dryerIn-room moviesIn-room safeAir conditioningMini barCable/satellite TVInternet serviceTea and coffee making facilitiesFax machineComplimentary daily newspaper
6 Info. that you may be asked by the hotel clerk your full name (spell it out if it is not common)your addressyour phone number / cell phone numberdate of your arrivalhow many nights you will staywhat kind of room you likehow many people are comingany special need / request
7 Sample Conversation One C: Clerk; G: GuestOver the phone…C: Traders Hotel. May I help you?G: Yes. I’d like to make a reservation.C: Certainly, sir. What’s your name, please?G: Ronald Ashley. Last name is A-S-H-L-E-Y.C: Thank you, Mr. Ashley. When will you be arriving?G: June 28th.C: For how many nights?G: Until July 2nd.C: So that’s a single room for four nights.
8 Sample Conversation Two On their way to San Francisco, Roy decides to stop in a small town and stay there overnight....Clerk: Good evening, sir. May I help you? Roy: Yes. What kind of rooms do you have?Clerk: How large is your party?Roy: Three. Two adults and one child.Clerk: Let's see. We have a room with two double beds. How many nights?Roy: Just one. We're only staying overnight.Can this be regarded as a room reservation? Why or why not?
9 Sample Conversation Three R: Receptionist; G: GuestG: I’d like to reserve a room for a week.R: Certainly, sir. When will you be arriving?G: We will be driving up Saturday morning.R: Any specific need?G: Yes, my wife is confined to a wheelchair.R: No problem, sir. We have a room designated for the disabled to live in.G: Good. We have a special van. Will there be a problem for parking?R: No, sir. You’ll have a parking space right outside the door and the room is located beside the elevator.G: Excellent.
10 Useful ExpressionsDo you know the meanings of the following expressions? Please try to explain them in your own words.make a reservation / reserve (a room)availabilitypeak seasontour operatortravel agency
11 ReferenceLiang, John and Sydney Rice. Everyday English in Conversation < conversation.html>Nordvall, Karl. Talk about Travel: English for Airlines, Hotels, and Tours. Taipei: Compass, 2003.Source of Cover Picture <Hong Kong Hotel Reservation <