1. 1 Moving Government Services On-Line Presentation to First Nations Connect Conference February 11 – 14, 2002 Thunder Bay, Ontario Mathew Chan Project Director, Government On-Line Indian and Northern Affairs Canada

2. 2 October 1999 Speech from the Throne Why Government On-Line? GOL principles client-centric convenient and accessible consistent responsive private and secure Background

3. 3 Single Business Line Tier One On-Line Presence Tier Three Seamless Government Tier Two Fully Enabled ESD Multi- jurisdictional Inter- departmental Intra- departmental On-Line AccessOn-Line InitiationReal-Time Processing Convergence Service Transformation Channel Refinement Government On-Line Migration Strategy

4. 4 The Government On-Line initiative is: Centrally co-ordinated, to achieve progress across the entire government Collaborative across departments and agencies, and across jurisdictions, involving the private and not-for profit sectors Transformative, by encouraging the re- engineering, consolidation and integration of services where it makes sense Innovative, using proven best-of-breed technologies and private sector partnerships Government of Canada GOL Approach

5. 5 Citizen-Centred Service Delivery: Citizens First Model

6. 6 CanadiansCanadian BusinessNon-Canadians Canada Site GoC Portal Gateways Subject Clusters Portal / Gateways / Clusters – No Wrong Door

7. 7 Canada Site / Gateways / Clusters Common look and feel Policy development and governance Secure channel and Public Key Infrastructure (PKI) GOL Plans (28 departments & RCMP) 194 key services covering all major programs, 164 with plans and 30 potential candidates Emphasis on horizontality and service integration (e.g., subject clusters, CH G&C, FNITP, etc.) Partnerships between departments are encouraged Service for all Canadians – choice of channel, language and format For more information visit: www.gol-ged.gc.ca/rpt/rpt_e.asp Highlights of Government of Canada GOL Efforts

8. 8 Highlights of INAC GOL Efforts Departmental GOL Plan (12 key services) Departmental web site and contents On-line systems for reporting Non-Registered On-Reserve Population (NRORP) and Housing and Infrastructure Assets (H&IA) Indian Land Registry System (ILRS) NORMIN digital contents Data collection / reporting process rationalization Aboriginal Canada Portal First Nations and Inuit Transfer Payment (FNITP) project Indian Registration System / Certificate of Indian Status (IRS / CIS) project For more information visit: www.ainc-inac.gc.ca/gol-ged/index_e.html

9. 9 Land Management Indian Registration System / Certificate of Indian Status Environmental Management and Protection Northern Natural Resource Management Information Access and Services Aboriginal Employment Northern Science & Technology & Circumpolar Liaison Community and Economic Development Aboriginal Canada Portal FN & Inuit Transfer Payment Northern Environmental Management and Protection Natural Resource Management On-line Partially on-line Not on-line Key INAC GOL Services

10. 10 First Nations and Inuit Transfer Payment Project Implement a re-engineered Grants and Contributions business process that will assist in developing business and service standards and streamlining the back end business processes Provide key on-line transactional services which include: application for and approval of funding scheduling and adjustment of cash requirements transfer of funds reporting – financial and non-financial Provide a single-window venue, for payments and reporting, for the transfer of government funds to eligible recipients

11. 11 Transfer Payment Management System Management Assessment Assessment Report (includes recommendations and timeframes) Specific T’s & C’s or Development Plan Funding Agreement (type, duration, T’s & C’s as a result of Summary Report) Monitoring & Review (financial audits, non-financial statistics, program standards) Intervention (RMP’s) or Sign-Off Reviews & Evaluation (of recipients & components of process) Reporting Transfer Payment Management Accountability Framework

12. 12 Corporate Data Warehouse Transfer Payment System Manager On-Line CRM / Business Flow Reporting / FN Reporting Guide PSE Capital Nominal Roll NRORP Social Ec Dev Housing Audits Dept’l Financial System (OASIS) PWGSC SPS Data and Transaction Coordination Partners / Clients High Level View of FNITP

13. 13 From the client’s perspective : One contract with Canada One cheque One set of reports From an operational perspective Take advantage of business process improvement and enabling technology to reduce the administrative paper burden and shift the emphasis to more client-centric “value- added” activities From an accountability perspective Establish a consolidated Management Accountability Framework that measures the effectiveness of all Government services to eligible recipients FNITP Project Business Drivers

14. 14 Indian Registry System / Certificate of Indian Status Project Project Objectives: 1.To introduce a more secure Certificate of Indian Status to replace the existing Indian Status card 2.To modernize the existing legacy Indian Registry System for on-line transaction

15. 15 1 2 3 4 IRS Web Server and Database 1.IRA verifies identity of individual and captures picture and signature 2.IRS authorizes the issuance of the CIS and the CIS is printed (HQ or Region) 3.The CIS is sent back to the IRA 4.IRA issues the CIS to the individual Proposed CIS Issuance Process

16. 16 Streamline registration business processes Improve authorized user access to Registry information Replace existing Status Card with secure and PKI capable card Replace existing legacy system with secure on-line system IRS / CIS Project Business Drivers

17. 17 Potential for sharing and exchanging ideas – creating networks Technology can be used as a tool to maintain connections between communities, including on and off reserve Cost-effective delivery of certain services to remote communities (e.g., education, health care) Method of preserving culture and making culture accessible to those who have moved off reserve Potential for economic development / marketing Improvement of government business processes and service delivery to citizens Opportunities

18. 18 Sustainability / Competing Socio-Economic Priorities People Leadership involvement Capacity building Youth Retention of trained people Business Streamline business processes Service standards Consistency of service Information management (IM) Change management Technology 7 / 24 service Security Rapidly changing environment Standards Challenges