1. Station Adoption – the Train Operator’s View Presentation by John Yellowlees, ScotRail External Relations Manager to ACoRP Seminar Liverpool 21 July 2011

5. Who are we? ScotRail - Scotland's national rail operator, a franchise until November 2014 awarded by the Scottish Government and managed by Transport Scotland we run 95% of passenger services in Scotland, carrying 78M passengers a year and employ 4300 staff. a growing network – Larkhall, Alloa, A2B

7. A large operator Our network comprises : suburban services round Glasgow and Edinburgh ; interurban services linking Glasgow, Edinburgh, Aberdeen, Inverness ; rural routes in Dumfries & Galloway, the West and North Highlands ; and the Caledonian Sleepers linking London six nights a week with Glasgow, Edinburgh, Aberdeen, Inverness and Fort William.

9. Fort William Sleeper leaving Rannoch – photo by Norman MacNab

10. Stations and SQUIRE ScotRail lease 346 stations from Network Rail - 68 of them opened since 1984. 138 are staffed all or part of the time. Two-thirds have 24-hour online CCTV. Our stations and trains are subject to Transport Scotland's Service Quality Incentive Regime under which we are scored according to our performance on 36 criteria including litter and the condition of station shelters and waiting areas. Last year our fine fell from £938k to £785k, but this still the biggest risk to our business that is within our control.

11. Not everywhere can be like this – even in Fife!

12. So …..

13. Adopt A Station inspired by practice in England and Wales (which in the absence of SQUIRE included fault reporting) a franchise commitment that aims to create pride in community achievement, making the station a place that people are comfortable about visiting vandalism is deterred by 24-hour online CCTV and because it comes to be about trashing the community rather than attacking some faceless agency

14. Parklea Branching Out working at Wemyss Bay

15. gardening adopters are now doing gardening at 110 out of 346 stations range from Community Councils, Rotary Clubs and Keep Scotland Beautiful members to schools, colleges or individuals social inclusion : planter suppliers include Daldorch and Glenochil, gardeners include special-needs and mental- health groups simple safety rules : we must bolt planters, volunteers sign in or out and wear hi-vis jackets, no hoses can start small, add more later the station as a community focus : several organisations that started with their stations now embrace the whole town coming next - Keep Scotland Beautiful’s Tidy Stations Standard

16. Uddingston Pride won the urban section of Britain in Bloom 2007 with a special commendation for the station

17. Bridge of Allan 25 th anniversary

18. Surplus accommodation new uses include bookshops, cafes, model railway clubs, heritage centres, artists’ studios, meeting rooms, a toy library just a nominal rent, you must pay your own utilities and fitting-out costs assistance is available from the Railway Heritage Trust and the Stations Community Regeneration Fund

19. Pitlochry Station Bookshop started 2005, has raised over £50k

20. Ladybank with flowers

21. artworks mural towns posters - school or heritage a statue and a stained-glass window coming soon – wildlife interpretation and the origin of the Saltire

22. Mural town

23. Stonehaven Horizons

24. Outcomes : proud communities less vandalism and lower SQUIRE fines respect for our staff and services young people attracted to rail a virtuous circle!

25. Motivations *extra-milers : stakeholders who do gardening because it makes business sense *community-priders : organisations such as Rotary Clubs or Keep Scotland Beautiful members who may have had no previous interest in rail but see stations as key portals to their communities *putting-something-backers : individuals for whom adoption fulfils a life-long railway connection.

26. Gold in them there hills

27. rse@arbroath : images

28. Dalgety Bay the 100 th station adopted by gardeners

31. Thanks for listening John Yellowlees tel : 0141-335 4787 or 07771-831252 john.yellowlees@firstgroup.com