1. Idaho Technology Summit
October 2014

2. Overview of TriTech Software Systems
The Premier Public Safety Software for Large to Small Police, Fire, and EMS Agencies
Key Stats
Comprehensive product solution that touches all areas of public safety:
Founded in 1993
350+ employees
Headquartered in San Diego, CA
Additional offices in Decorah (IA), Castle Hayne (NC), and Marlborough (MA)
CAD
9-1-1
RMS
Search & Analytics
EMS
Mobile
Jail
Provides both on-premise and cloud solutions for all sizes of agencies and jurisdictions
Exclusively focused on the Public Safety industry for over 20 years
Over 2,700 installations, including 71 of the top U.S municipalities, across 7 different countries

3. Global Customer Base of Over 2,700 Installations
80,000 sworn officers | 200 million people protected | 71 of top 100 municipalities | Across 7 Countries
Hamilton County Emergency Communications District
9-1-1, RMS, FBR
690,000 calls annually
positions
Supports Law, Fire and EMS personnel across 26 various agencies
El-Paso-Teller County Authority
9-1-1, CAD, Mobile, Browser
250,000+ calls annually
50+ dispatchers/call-takers
Supports Law, Fire and EMS
California Highway Patrol
CAD, Mobile
20,000 incidents per day
3,000 mobile units
7,300 sworn officers
3,200 civilian personnel
Columbia Police Department (SC)
9-1-1, CAD
Over 1 million calls annually
362 sworn officers
Supports Law, Fire and EMS
Memphis Police Department (TN)
RMS
940,000 calls annually
2,300 sworn officers
Supports Law, Fire and EMS
San Antonio Police Department (TX)
CAD
1.5 million calls annually
176 dispatchers
Supports Law, Fire and EMS
Dallas Police Department (TX)
CAD, Mobile
1.2 million annual calls
317 dispatchers/call-takers
Supports Law, Fire and EMS
100% implementation success rate | 98% maintenance renewal rates | 91% customer satisfaction

4. Judiciary & Corrections
Public Safety Organizations Need Integrated Solutions to Connect Departments and Manage Workflows
State Law Enforcement
Municipal Law Enforcement, Fire and EMS
Private Ambulance Service Providers
Federal Enforcement Agencies and Homeland Security
Responders
NG9-1-1
CAD
Notifications
Tactical Mapping
Statistical Reporting
Incident Management
Records Management
Citations
Field Reports
Fire Inspections
Schedules
State/Federal Reports
Records Management
Booking Records
Case Information
Digital Fingerprints
Forensic Information
Property and Evidence
Command & Control
Judiciary & Corrections
Investigators
Municipal Jails
Juvenile, Municipal, State and Federal Courts
Attorneys General
Juvenile Detention
State and Federal Prisons
Probation Parole
Intelligence
Analytics
Legacy Technology Not Capable of Handling Current Agency Demands – Mobile, GIS, Text, Images and Video 47

5. Inform CAD+9-1-1 – The New Standard in Public Safety Software
TriTech Inform CAD significantly improves the efficiency of emergency response through unified workflow and decision making
Inform CAD All-In-One Solution
NG9-1-1
CAD
Prioritizes incoming calls using the geo-centric features and allows high priority calls to be answered more quickly
Links relevant caller data from multiple systems in order to present meaningful information to the call taker before the call is even answered
RMS
Integrated
Telephony with CAD
Voice
VOIP
Telematics
Rapid Triage and Prioritization
Text +
Mobile
Public Switch
Photo
Advanced
Responder Alerts
Single User Interface(Live & Historical Information)
Sensor
Video
Call Prioritization
NG9-1-1 Readiness
Advance Notification
Historical Information

6. Full Product Suite For Public Safety
Highlights
Comprehensive product suite touches all areas of public safety
Enables TriTech to be the central hub connecting agencies and jurisdictions of all types and sizes
Enterprise grade Inform platform supports medium to large agencies
Easy to deploy Perform and Respond platforms targeted at smaller agencies
Next Generation capabilities in and advanced search & analytics, supported by strong patent protections
Modular approach across platforms enables land and expand strategy and drives future upsell opportunity
Flexible deployment models supporting both on premise and cloud-based use cases
Highly scalable technology platform integrates all types of digital data – mobile, GIS, text, images and video
Supports both mobile and back office locations and users
Multi-Agency
Multi-Jurisdiction
Command and Control
Responders
Software
Services
Solutions
U.S. and International
Investigations and Corrections
All Tiers

7. MACDONALD
Uosted servers / applications
Usually internet based technologies
Priced as a service – annual subscriptions / by use or by user / by amount of data stored
Data sharing
community clouds, where a group of law enforcement agencies build their own cloud solution for infrastructure, platform or services, “Because of the CJIS requirements, some agencies think the better solution is in having multiple justice agencies coming together and fashioning their own solution,”
Deployment Models
There are four main cloud computing deployment models--public, community, private, and hybrid--each with their own pros and cons.
Public Cloud
NIST has defined the public cloud deployment model as "provisioned for open use by the general public. It may be owned, managed, and operated by a business, academic, or government organization, or some combination of them. It exists on the premises of the cloud provider."
In other words, a general service provider generally owns and operates the infrastructure and offers access to services such as applications, storage, or other resources, via the internet. Services are generally offered for free or on pay-per-use model.
Private Cloud
Private cloud referes to infrastructure or computing architecture that provides hosted services to a single organization comprising of multiple consumers. They can be managed internally by the organization themselves or by a third-party and hosted internally or externally.
Community Cloud
Community clouds are a subset of public clouds that are tailored to a particular industry or group of users. More specifically, it is a multi-tenant infrastructure shared among several organizations with common computing concerns such as regulatory or security concerns or performance requirements. It may be owned, managed, and operated by one or more of the organizations in the community, a third party, or some combination of them, and it may exist on or off premises.
Hybrid Cloud
Hybrid cloud refers to a composition of two or more distinct cloud infrastructures (private, community, or public) that remain unique entities, but are bound together by standardized or proprietary technology that enables data and application portability.

8. Cloud Deployment Model Financial Considerations
Benefits of a Subscription Model – agencies pay for “usage” and not a “system”
Ease of Administration
Automatic Software Upgrades
Periodic hardware refresh
Lower up-front costs
Easy to scale

9. California Highway Patrol, CA
Largest State Police Agency in the US
Sworn Officers: 7,300
Civilian Personnel: 3,200
Square Miles: 164,000
Population: 36.5 Million
Incidents per day: 20,000+
CAD Positions: 400
Mobile Units: 3,000
Supporting 25 communication centers via 4 main hubs throughout California
All hubs linked through seamless CAD to CAD interface

11. TriTech Inform Integrated Suite
911 IQ
Benefits
More Efficient Call Handling
Inform Jail Management
Improved Synergy/Communication
Inform CAD
Redundant Data Entry is Eliminated
Streamlined Booking/Arrest Reporting
Consolidated Master Indices
Enhanced Search/Analytics of Enterprise-Wide Data
Inform RMS - Inform FBR
Inform Mobile

12. 46+ Systems is Expensive and Limiting
46 Single points of failure
Limited connectivity for shared response and overflow
No shared data

13. Multi-core Shared System
Regional systems can provide back up for a significant event.
Each agency does not need to sacrifice their unique characteristics – no local compromises

14. TriTech Software Systems22