1. 1 Using interactive web conferencing software to teach in two places at the same time Computers in Libraries 2007 April 17, 2007 Pam Enrici penrici@d.umn.edupenrici@d.umn.edu Sharon Brown sbrown@nyam.orgsbrown@nyam.org

2. 2 How we used BREEZE (now called ADOBE® CONNECT) to train synchronously two labs, one in Duluth, one in Minneapolis on September 18-19 2006. to train synchronously in two labs, one in Duluth, one in Minneapolis

3. 3 Presented by Co-Host PAM ENRICI Engineering & Medical Librarian University of Minnesota, Duluth & Co-Trainer SHARON BROWN National Training Center & Clearinghouse National Network of Libraries of Medicine National Library of Medicine

4. 4 The Trainers: National Training Center and Clearinghouse (NTCC) The mission is to advance the biomedical information resources developed by the National Library of Medicine (NLM) by providing equal access to these information resources through the NTCC training program. Training (free) is available to health professionals, members of the general public, however, librarians and information specialists remain the primary clientele. Databases offered PubMed® (7.5 MLA CE) NLM Gateway/ClinicalTrials.gov(3.5 MLA CE) TOXNET®(6 MLA CE )

5. 5 Host University of Minnesota University of Minnesota offers programs in medicine and allied health to both undergraduates and graduate students. Both the Twin Cities and Duluth campus have medical and pharmacy programs. We needed the NLM training on both campuses. Hospital librarians in both areas were able to attend training because it was in two locations. The University of Minnesota has been using the Breeze conferencing system, so it seemed natural to utilize it for PubMed and Gateway classes, the two appropriate database classes for our setting. We had two choices for teaching the classes synchronously. Why did we choose Breeze instead of using ITV?

6. 6 Web Based vs. ITV* Web-based Cost – standard computer equipment; cost will depend on software Production Values – as good and as bad as your equipment and people involved Flexible – easily scheduled on the spur of the moment ITV is Broadcast Cost – expensive, specialized equipment needed Production Values – can be excellent (or as bad) as the equipment and people involved Scheduling satellite time can be difficult or even scheduling local time either on closed circuit or a channel *Interactive Television

7. 7 A selected list of interactive web conferencing software: The most well known software: LiveMeeting (Microsoft) Breeze (Adobe® Connect) (The Univ. of MN. has a Breeze contract) Webex Examples of other software available: Talking Communities iVocalize Centra iMeeting Many other software programs are available

8. 8 The Hosts’ Challenge: Coordinating two campuses 150 miles apart and two sets of labs We responded by: Learning Breeze software; Equipping both labs; Scheduling labs and people; Arranging computer connectivity log-ins and other lab protocols.

9. 9 How did the host: Learn the software? We learned and practiced Breeze commands. Equip the labs to use Breeze? We purchased, installed, and tested camera and microphone. Schedule both labs and people? We held 10+ dry runs which required patience and flexibility. Arrange computer connectivity log-ins and other lab protocols? We worked with the Information Systems staff on both campuses. Prepare to use the technology in the labs? We visited the labs one day prior to class to familiarize ourselves with cameras, microphones and computers and tested the Breeze software.

10. 10 The Trainers’ Challenge: Coordinating the training on two campuses 150 miles apart and two sets of labs We responded by: Learning Breeze software; Familiarizing ourselves with both labs; Scheduling practice sessions.

11. 11 How did the trainers: Learn the software? We attended a three hour Adobe Connect (formerly Breeze) class offered by NIH’s CIT’s Web Collaborative Services. Adapt the class for distance learning? We re-examined the PubMed ® and Gateway content and adapted the instruction for conferencing software. Schedule practice sessions with all appropriate people involved? We collaborated with the hosts who modeled patience and flexibility to schedule and participate in 10+ dry-runs. Prepare to use the technology in the labs? We visited the labs one day prior to class to familiarize ourselves with cameras, microphones and computers and tested the Breeze software.

12. 12 Students were able to watch the screen, follow the instruction with hands-on use at their own computers, and do practice exercises with a instructor in each lab to provide feed-back. There was a live webcam image of the trainer broadcast to the remote site.

13. 13 This is a screen shot of what was projected.

14. 14 The next slide is the computer lab used in the session in Duluth

15. 15

16. 16 University of Minnesota Bio-Medical Library Information Commons

17. 17 This pass protected clip shows a short segment of the actual class, blemishes and all. https://breeze5.umn.edu/p78323409/

18. 18 Participants evaluation of the technology The most common complaint was with sound quality and switching between sites. Quotes: “Felt like a daylong Verizon commercial … ‘Can you hear me now?’” Couldn’t hear the discussion at the other site The more you do it the better it will get

19. 19 With Thanks to the Dynamic Duo in the Twin Cities Co-Host Cindy Gruwell Coordinator of Library Instruction/Education Biomedical Library University of Minnesota (Twin Cities Campus) Co-Trainer Mary Keil National Training Center & Clearinghouse National Network of Libraries of Medicine National Library of Medicine

20. 20 These slides will be available at: http://www.d.umn.edu/~penrici/cil2007/presentation.ppt