1. RELIABLE SUPPLIERS Supply Chain Management and Procurement policies in place Supply Chain Management and Procurement policies in place Register all suppliers Register all suppliers Long Relationships Long Relationships Cooperation and assistance by suppliers Cooperation and assistance by suppliers Technical support in emergency situations Technical support in emergency situations Quick delivery Quick delivery Good and timely planning Good and timely planning

2. GOOD PRACTICES - PLANNING Infrastructure: Annual Audit: Annual Audit: – Early Identification of problems – Guide to repairs Planning long term view (10 year horison) Planning long term view (10 year horison) Budget : Capital : Replacements and new installations Capital : Replacements and new installations Operational: Maintenance and repairs Operational: Maintenance and repairs

3. GOOD PRACTICES – PLANNING (cont) Spare capacity: Extensions 10 year lifespan Extensions 10 year lifespan Re-evaluate capacity every 5 year Re-evaluate capacity every 5 year Replacement policy in place Replacement policy in place Asset management: Asset Register Asset Register Current values, replacement value and lifespan Current values, replacement value and lifespan Mechanical and Electrical Audit Mechanical and Electrical Audit – Guide to maintenance and replacements – Shortcomings in operational maintenance Maintenance Plan Maintenance Plan

4. THE ROLE OF THE LAORATORY: The value of an on-site lab: Regular samples Regular samples Short turnaround times Short turnaround times Knowledge of plant conditions Knowledge of plant conditions Immediate actions Immediate actions Direct communication between the Laboratory and the plant Direct communication between the Laboratory and the plant GOOD PRACTICES – ACHIEVING QUALITY DRINKING WATER AND EFFLUENT

5. Sampling Sampling  Comply with correct procedures and use of equipment: Burners Burners Containers Containers Method Method Safety and protective clothing Safety and protective clothing Registered sampling programmes Registered sampling programmes Available transport Available transport

6. The requirements of the laboratory: Skilled personnel Skilled personnel Adequate equipment & budget Adequate equipment & budget Quick interpretation of results Quick interpretation of results Participation in the National Laboratory Association’s Proficiency testing scheme Participation in the National Laboratory Association’s Proficiency testing scheme

7. GOOD PRACTICES – Implement Blue and Green Drop Systems Daily loading of water analyses results Daily loading of water analyses results Dedicated staff to capture data Dedicated staff to capture data Registration of sampling programmes Registration of sampling programmes Classification of Works Classification of Works Record keeping (Documented proof) Record keeping (Documented proof) Continuous preparation for evaluation – know the criteria Continuous preparation for evaluation – know the criteria

8. GOOD PRACTICES – SKILLS DEVELOPMENT Ongoing skills development Ongoing skills development Mentoring Mentoring Training courses Training courses Workshops, seminars and best practices Workshops, seminars and best practices Training on specific operational procedures Training on specific operational procedures Networking Networking Subscription and reading of relevant publications. Subscription and reading of relevant publications.

9. GOOD PRACTICES – OPERATIONS AND MAINTENANCE Weekly plant, lab and management meetings Weekly plant, lab and management meetings Discuss failures and plan remediation Discuss failures and plan remediation Daily inspections Daily inspections Record problems by taking photos Record problems by taking photos Knowledge of inter- relationship between processes, operations and final effluent quality Knowledge of inter- relationship between processes, operations and final effluent quality Managed and maintained plant equipment Managed and maintained plant equipment Inter Departmental and external support Inter Departmental and external support

10. Maintenance Maintenance

11. Inspections Inspections

12. Identify and report problems for remediation – take photos Identify and report problems for remediation – take photos

13. GOOD PRACTICES – OPERATIONS AND MAINTENANCE Minutes and action plan of weekly meeting Minutes and action plan of weekly meeting

14. GOOD PRACTICES – RISK ABATEMENT PLAN (RAP) Develop and implement a Risk Abatement Plan Develop and implement a Risk Abatement Plan

16. CHALLENGES: Waste Water Storm water infiltration: Reasons: Reasons: – Large paved areas – Open gullies – Unsealed manholes – Theft and vandalism of manhole covers – Illegal storm water connections. Risks: Risks: – Flow higher than design capacity – More grit – Bacteria loss

17. Industrial waste (Abattoirs, CODs): Reasons: Reasons: – Expansion of factories – Bylaws not enforced Risks: Risks: – High COD’s – Poisoning of bacteria Power failures: Risks: Risks: – Release of untreated /half treated sewerage

18. CHALLENGES: Drinking Water Capacity Capacity Quality of Raw Water Quality of Raw Water – Mine activities above catchment area – Unmonitored mine effluent – Unlicensed Discharges Risks: Risks: – High levels of heavy metals – Contamination of water resources – Unusable water resources for human consumption.

19. CHALLENGES Water and Waste water Treatment Adequately skilled personnel: Reasons: Reasons: – Insufficient Process Controllers – Insufficient trained PC’s – Insufficient shift workers Risks: Risks: – Total collapse of plants – Uneven flow through plants – Contamination of river – Contaminated drinking water

20. CHALLENGES Water and Waste Water (cont.) Inadequate budget for maintenance and upgrading: Reasons: Reasons: – Insufficient funds to update assets and equipment Risks: Risks: – Out dated equipment – Loss of assets

21. VISION FOR THE FUTURE To render a sustainable service to a growing population without compromising the integrity of our water resources. To render a sustainable service to a growing population without compromising the integrity of our water resources. This will be achieved through: This will be achieved through: – growing awareness of importance of water and wastewater treatment – increased treatment capacity in line with growth – appointment of skilled and committed personnel – alignment of budget with growing need for service delivery and sustainability – capacity building and training programmes

22. TO BE SUCCESSFUL YOU DON’T HAVE TO DO EXTRA ORDINARY THINGS, JUST DO ORDINARY THINGS EXTRA ORDINARY