1. Facilitating Change Vital Applied Psychology Presenter Hasser Graham

2. Example of a Vital Action Dr Simon Moss (Monash University) has compiled evidence that: – When we actively enhance our skills to improve ourselves, we are more likely to be resilient and credible in the workplace.

3. Count the number of Passes the white shirts team makes? We will be testing your accuracy?

5. So we get a negative hallucination when we focus strongly on what we want! Safety consultants use it for reverse reason a therapist may use! Implications positive Psychology!

6. Focus OPTIMISTIC? This will pass….short term It’s specific And it’s not personal

7. When we are in a situation where behaviour change is being suggested, the best of the best consultants know that people are asking themselves only two questions. What are those two Questions?

8. THE SECRETS TO INFLUENCING CLIENTS TO Change You need to help clients answer YES to only two questions: 1. Is it WORTH IT?  If not, why waste the effort? Can I do this?  If not, why try? Source: Influencer the Power to Change Anything: Insights from social psychology.

9. CHANGE Social Psychology has found that we are all more motivated by what we stand to lose than by what we stand to gain.

11. Create the Right Therapy Context for Change

12. In any teaching, coaching or clinical situation be creative. How you will achieve behaviour or symptom change is by creative answers to the key questions: How to make the pain of not changing behaviour or symptom more painful than changing it? How changing it will bring measurable and immediate pleasure

14. Play Bargh vid or explain

15. 01 him was worried she always 02 from are Florida oranges temperature 03 ball the throw toss silently 04 shoe give replace old the 05 he observes occasionally people watches 06 Be will sweat lonely they 07 sky the seamless gray is 08 should now withdraw forgetful we 09 us bingo sing play let 10 sunlight makes temperature wrinkle raisins

16. 01 him was worried she always 02 from are florida oranges temperature 03 ball the throw toss silently 04 shoe give replace old the 05 he observes occasionally people watches 06 Be will sweat lonely they 07 sky the seamless gray is 08 should now withdraw forgetful we 09 us bingo sing play let 10 sunlight makes temperature wrinkle raisins You will walk slower John Bargh New York University

17. POSITIVE PRIMING In a study conducted by two Dutch researchers they placed two equal groups of equivalent ability students in a standard Quiz against each other. One group scored 13% better. How? Simply by being asked to associate and to think about….. What would it be like to be a Professor? Acknowledge (write down) everything that comes to mind.

18. We are more likely to make it happen when we are in the right state to make it happen

19. Series of studies showing rudeness and aggression can be primed so to politeness!

20. Subliminal video

21. IAT Home It is well known that people don't always 'speak their minds', and it is suspected that people don't always 'know their own minds. Understanding such divergences is important to scientific psychology. This web site presents a method that demonstrates the conscious-unconscious divergences much more convincingly than has been possible with previous methods.

22. Bike example

23. httphttps://implicit.harvard.edu/ s://implicit.harvard.edu/ This new method is called the Implicit Association Test, or IAT for short. Looks at Over 90 areas including for examples unconscious prejudice around Race, Gender, sexual orientation, religions, etc etc https://implicit.harvard.edu/

24. KEY 3 To Managing Change In situations of instability, or change, or ambiguity, communication becomes even more important. WHAT DOES THIS MEAN TO YOU? Communication

25. Memory limit PREDICTABLE “The boy the girl the man saw met slept.” Graeme Halford

26. Notice the difficulty of not using everyday language: Notice the difficulty of not using everyday language: It’s not grammatically wrong The aggregate amount of information is small The difficulty - requires processing of too much information in parallel.

27. “ The boy that the girl that the man saw met slept” The boy slept The girl met (the boy); and The man saw the girl

28. Processing Capacity Defined by Relational Complexity: Implications for Comparative, Developmental, and Cognitive Psychology Graeme Halford Department of Psychology University of Queensland 4072 AUSTRALIA gsh@psy.uq.oz.au gsh@psy.uq.oz.au

30. “ The boy that the girl that the man saw met slept” The boy slept The girl met (the boy); and The man saw the girl

31. THE ‘CARE’  MODEL FOR CARE YOUR CLIENTS

32. THE CARE MODEL  RIGHT TO KNOW CONNECT  To clarify client expectations  To qualify clients  Both direct and indirect questions  Remember to state back to the client a summary of their expectations  If you can’t meet expectations be upfront  Respect the client has a right to know  Allow the client to feel considered  Enable the client to fully express  Ask, any other questions EXPLAIN ASK QUESTIONS  Explain the process clearly  What you intend to do  Who will contact who and by when  What will happen next  What needs to be done By building rapport:  Friendly introductions  Smile  Make eye contact  Mirror behaviour  Use open body language  Loving tone  Prime with positive words  Listen from the clients point of view If breakdown in communication happens The way forward is go back to ‘C’ AND ‘A’ Don’t move until you have ‘C’

33. SIX PRINCIPLES OF INFLUENCE Robert B.Cialdini

35. 4 Elements of all Successful therapy(Torrey) Shared World View Expectancy Factor Therapist (genuine, acceptance) Necessary Healing Ritual

36. Important is extent to which someone is able to influence their partner's opinion and whether a positive statement from one person produces a positive or negative response from their spouse. What do you think the thin slice that predicts relationship breakdown better than 8o % on just three minutes of watching video?

37. THE ANSWER Gottman was able to predict with - over 80% accuracy - the future divorces of multiple couples he and his team observed. Predictions were based on subtle body language cues that suggested contemptuous feeling (such as dismissive eye-rolling).

38. What predicted whether a Doctor will get sued? for education?

39. It came down to………….. How they talked to their patients through…………. Tone of Voice Less dominant and more concerned

40. Never sued doctors 3min longer 18.3 minutes verses 15 minutes Orienting comments: First I will do ‘x’ then we will do ‘y’ Left time for questions Actively listened Laughed and smiled Not any better clinically or more knowledgeable

41. INTRODUCING THE ‘CARE’ MODEL WHY DOES IT WORK? Because it has the potential to meet the six humans needs in clients: Significance (customer always right) Love and connection (rapport) Certainty (security) Uncertainty (options, choices) Growth (priming their travel experience) Contribution (Universalism)