1. Record 6 DVR | Trio Guide v2.1 Field Services

2. Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up Hands On Lab | Launch Schedule Record 6 DVR | Trio Guide v2.1 Field Services 2 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

3. Cox Advanced TV Plus Trio 2.1 Product Update 3 Record 6 DVR | Trio Guide v2.1 Field Services Home Cert Diagnostics Tuner Info | 2Tuner Receivers vs. Record 6 DVR Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

4. Home Cert Diagnostics Record 6 DVR | Tuner SNR Bug in Record 6 DVR causes SNR to appear without the decimal point Home Cert to adjust SNR scoring until bug resolved (effective 6/15) New values… Green 341 to 479 Yellow 320 to 340 and 480 to 500 Red 500 Cox Advanced TV Plus Trio 2.1 Product Update 4 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

5. Record 6 DVR | Trio Guide v2.1 Field Services All Trio receivers – including the Record 6 DVR - should have these four applications running… cal_1.9.8 itv_5.7.0 cmb_7.2.1 VolDisplayXlet Only the Record 6 DVR will have the HomeNetworkingDiagnostics application running The “caller ID app” (cid) no longer displays. It has been combined with the “monolithic app” (cmb)

6. Cox Advanced TV Plus Trio 2.1 Product Update 6 Record 6 DVR | Trio Guide v2.1 Field Services EdgeHealth Diagnostics Application Information Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

7. Record 6 DVR Diagnostics Cox Advanced TV Plus Trio 2.1 Product Update 7 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

8. Cox Advanced TV Plus Trio 2.1 Product Update 8 Record 6 DVR | Trio Guide v2.1 Field Services Record 6 Diagnostics to be displayed in hands on training Main Menu Access 1 Press EXIT key for 5 sec 2Press DOWN ARROW twice 3 Press 2 key once Press GUIDE key to change screen transparency (0% | 25% | 50% | 100%) Access Main Menu on any Trio receiver Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

9. Cox Advanced TV Plus Trio 2.1 Product Update 9 Record 6 DVR | Trio Guide v2.1 Field Services Record 6 Diagnostics to be displayed in hands on training. Main Menu > Summary Main Menu > Home Networking page 4 Main Menu > Home Networking page 5 Main Menu > Reboot STB Mf. Diags > QAM Status Page 1 Mf. Diags > QAM Status Page 2 Mf. Diags > DOCSIS Status Page 1 Mf. Diags > DOCSIS Status Page 2 Mf. Diags > DOCSIS Status Pages 6 - 8 Mf. Diags > Middleware Diag > Object Carousel Mf. Diags > Middleware Diag > Application Info Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

10. Cox Advanced TV Plus Trio 2.1 Product Update 10 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013 Time for hands on using the diagnostics Quick Reference Guide

11. Cox Advanced TV Plus Trio 2.1 Product Update 11 Record 6 DVR | Trio Guide v2.1 Technical Support Wrap Up Employee Launch June 26 | Trio Guide Update to Cox Employees June 26 | Record 6 DVR Available to tester Employees Customer Launch July 25 SOVA | July 30 NOVA | Cox Communications Inc. – Proprietary and Confidential

12. Questions? Cox Advanced TV Plus Trio 2.1 Product Update 12 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013