1. How to manage a distributed test organization Niklas Andersson Quality Assurance Manager May 19 th 2011 How to fail with your distributed Test organization Rev 2.0 01102010 Copyright © Open Text Corporation. All rights reserved.

2. Quality Assurance Manager 2011-05-19 Rev 2.0 01102010 How to fail with your distributed Test organization Niklas Andersson Copyright © Open Text Corporation. All rights reserved.

3. Agenda  Background  Pre-requisites / Challenges  How did we do it?  How did we @ QA do it?  What have we gained?  What have we learned?  How to fail with your distributed Test organization... 3

4. Background... 4 Niklas Andersson, QA Manager StreamServe/OpenText

5. What is StreamServe? 5

6. 6 TIP: Consider doing a presentation with titles only - Intelligent Output - Bringing Documents to Life - How Does Your Company Present Itself?

7. What is OpenText? 7

8. ECM Technology Areas Media Management File System Archiving Markup & Redaction Document Publishing Case Management Legal Case Assessment Data Archiving Document Archiving Digital Rights Management eSign Collaboration Social Media Web Experience Management Portal Document & Image Viewing Controlled Revision Tracking Engineering Document Management Transmittals Advance State Management Campaign Management Reporting & Analytics Invoice Management Contracts Management Customer Billing Management Customer Communications Mgmt Supplier Information Management Employee Information Management Federated Search Semantic Search Knowledge Management Imaging & Capture Batch Print Legacy System Decommissioning Legal Information Management Forms Management Document Management Records Management Email Management Workflow Engagement Lifecycle Transaction

9. QA @ StreamServe / OpenText 9

10. Gothenburg: 1 QA Manager 1 Autotest Manager 6 QA Engineers 10 Stockholm: 2 QA Engineers (1 Localization Manager) Prague: 2 QA Engineers Lviv: 5 QA Engineers (1 Team Leader) => 17 resources Project Model: Our ”own” but based on DSDM and XP

12. Challenges at the time...  Decision made by “Upper Management”  “Bad times”  Three experienced QA colleagues left  The “Signals”  Distributed organization  Prior experiences  QA Engineer / Tester as a profession  The Project Model 12

13. How did we do it? 13

14. How did we do it? Location, location, location… 14 Lviv: ~ 800 000 residents (Ukraine: 46,5) GMT+2 University city Complicated history

15. How did we do it? Responsible Manager on-site... Apartment Work from there Socializing Only doing this Find the right people... Key personnel Entrepreneurs => Managers Connect the ”right” people Language! Technical aids... Video, Msn, Mail, Webex ”Mi net – su net”

16. How did we do it? Trial period / Evaluation project… Stage 1: 3 Engineers, 1 Lead Stage 2: 5 Engineers and 2 QA Engineers Stage ”Today”: Approx 30 - 35 Developers Architects QA CM Support Consultants

17. How did we @ QA do it? 17

18. How did we @ QA do it? The goal... Solve the resource ”situation” in the most ”efficient” way Stage 1… 2 QA Engineers Mentorship ”Simple tests” Stage 2… 1 Team Leader (50%) 3 QA Engineers Test domains

19. How did we @ QA do it? Stage 3 (now)... 1 Team Leader 4 QA Engineers (all certified) Test Management More ”Advanced” test Test domains Automated tests Future Increased responsibility Autotest unit? Own projects/releases?

20. How did we @ QA do it? Daily/Weekly work... Communication! Make use of the technical aids Day-to-day Weekly meetings ”The Friday mail” Monthly meetings Involvment Make people grow – Right tasks at the right time! Delegate with responsibility Follow up Travel! Central Test repository ”Mi net – su net”

21. So what have we gained? 21 = INCREASED QUALITY! Increased bandwidth Increased test coverage Variation of our own work Better focus Better maintenance New friends

22. And what have we learned? 22 Have a plan but don´t be afraid to re-plan Don´t start with Exploratory testing Efficiency will drop...at first People are different and the same Follow up Don´t see it as a ”Manager thing” Empower people Communication is the key You have to be there

23. 23 So, how do I fail? 2. See it as a ”selfplaying” piano 5. Communicate as little as possible 6. Never ever empower people 9. See it as a burden 7. Make sure that ”they” are not a part of the daily work 10. MAKE SURE NOT TO HAVE FUN! 10. MAKE SURE NOT TO HAVE FUN! 1. Kilroy was not here! 4. See it as a short term solution 3. Pick a location as far as possible 8. Do not measure and evaluate

24. 24

25. Thank You 25